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How to Clean Up After a Hoarder | SERVPRO® of Alamo Heights

10/11/2018 (Permalink)

Have you ever heard about hoarding? You might have seen it on the news or even on a favorite television program.

But while it’s often featured on TV and other forms of entertainment, it’s a dangerous issue that can increase the risk of safety and health hazards in the home.

What is hoarding, you might wonder? Hoarding is a classified mental disorder that causes people to obsessively hang on to possessions and causes compulsions to accumulate them in large quantities that can take over a home. Those items are rarely things of value—trash and other clutter are common.

As those items build up and begin to be piled on top of one another, they can present fire hazards, provide a breeding ground for insects or rodents, and allow for toxic mold growth.

If you’ve found that a loved one has been hoarding, what are you supposed to do? A team of professionals can help restore the space to a usable format.

What’s Involved in Hoarding Cleanup

Restoring a property after hoarding isn’t as simple as cleaning up and clearing out. Because pathogens may be involved, comprehensive cleaning by a professional team is recommended.

Removal of Dangerous Substances

Piles of hoarded objects and clutter can conceal dangerous hazards, including toxic mold and pests.

Partner with a team of professionals educated in safe removal principles and outfitted in the appropriate safety gear to ensure those safety hazards are removed entirely.

Removal of Items

This is likely what you think of as “cleaning up.” This step involves clearing the space of all clutter that has built up.

Items that weren’t actually hoarded, like furniture and kitchenware, may also need to be removed and discarded, since they are often compromised or contaminated by hoarding.

Complete Cleaning

Once the contents of the space are removed, professionals will then deep-clean the area. This makes the space usable again in the future.

Beyond simply cleaning, this step will also likely involve some odor mitigation and even biohazard removal.

In need of a team to help restore a space where hoarding has been an issue? Contact our team at SERVPRO® of Alamo Heights, and we’ll make it like it never even happened.

Common Types of Storm Damage

9/19/2018 (Permalink)

Texas is no stranger to damaging storms. The best way to be prepared for a storm is to know what type of storm is coming. Did you know there are 10 different types of storms? Each of them have unique causes and create unique kinds of damage.

SERVPRO® of Alamo Heights knows the importance of keeping a home or business safe before, during, and after a storm. Keep reading to learn more.

The 10 most common storms are:
  • Hurricanes
  • Tornadoes
  • Flooding
  • Snow storm
  • Hail storm
  • Thunderstorm
  • Lightning storm
  • Tropical storms
  • Ice storms
  • Derecho storms

Depending on where a person lives, they likely won’t experience every type of storm in their lifetime. You might even be wondering what that last one is – a Derecho storm is a giant storm made up of many large storms. To be considered a Derecho storm, multiple storms must be raging at over 58 miles per hour over a path of 240 miles.

If you don’t live on or frequent the coast, you may never experience a hurricane (also know as a tropical cyclone or typhoon). However, neighboring states often still feel the effects of hurricanes through heavy rain or damaging floods.

Some storm damage is obvious: hail breaks windows and thunderstorms cause power outages.

But since hurricanes can have far-reaching effects (Hurricane Sandy impacted 24 states), it’s particularly important to be informed on the damage they can cause. It’s important to be educated on all types of storm and the damage they cause, but this blog will focus on hurricane damage - whether you experience a hurricane’s immediate effects or the aftermath.

Most Common Storm Damage from HurricanesStorm Surge

Storm surge is mostly felt by those who live on the coast directly hit by a hurricane. Storm surge is when wind drives so much water to the shore that it causes the water to pile up far past the predicted tide level. The force of this water is so powerful that it can destroy buildings and other structures.


Floods from a hurricane are often directly tied to storm surge. Storm surge forces extra water past the normal tide level, onto the shore and even far inland. The accompanying heavy rainfall also contributes heavily to flooding. Rainfall caused by hurricanes can impact an area even 100 miles from where the hurricane landed, causing widespread flooding. But a tropical storm doesn’t have to reach hurricane level to cause heavy rain and floods.


Wind caused by hurricanes can reach speeds between 74 - 155 miles per hour. The powerful speed and force of storm winds can uproot trees, fell power lines, and hurl debris. Objects moved by wind can cause more damage, like broken windows or damaged roofs. The wind during a storm can also be powerful enough to lift the roof on your house. Often, these damaging winds are caused by tornadoes that form because of the hurricane.

The damage caused by storm surge, floods, and strong winds can be far-reaching and unexpected. That’s why it’s important to take precautions like packing an emergency preparedness kit, installing storm resistant features on your home, and following any official warnings at the onset of a storm.

The damage in aftermath of a storm can be excessive and overwhelming. Clean up can also be dangerous. SERVPRO® of Alamo Heights is the leading expert in storm damage restoration.

If A Disaster Strikes, Will You Be Ready?

9/14/2018 (Permalink)

It is important to prepare before a disaster occurs.  Consider the following steps to help you better prepare for an emergency situation.

  • Sign up for local alerts and warnings, download apps and/ or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble or update emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in preparedness discussion, training or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.
  • Document property and obtain appropriate insurance for relevant hazards.
  • Make property improvements to reduce potential injury and property damage.

Emergencies can happen anytime to anyone. Take action now to protect yourself and your property.  SERVPRO of Alamo Heights is here to help if disaster strikes.

Hurricane Season is Here

9/6/2018 (Permalink)

Hurricane season is currently underway. For the Atlantic, the season begins June 1 and runs through November 30. The Eastern Pacific hurricane season began in mid-May and also ends November 30.

Hurricanes can be life-threatening as well as cause serious property-threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas, many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall.

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home or business. For more information and preparation tips, visit the Ready campaign website at

National Preparedness Month 2018 Disasters Happen

9/6/2018 (Permalink)

As a business owner, insurer or property manager, you are a leader in your community and have the opportunity to set an example for your employees, customers, and community to follow.

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared.  "Disasters happen" and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes.

As an employer in your community, having a business continuity plan can help protect your company, its employees and its infrastructure, and maximizes your chances of recovery after an emergency or disaster.  You can do this by taking three simple steps:

  • Plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together a s a team to ensure that our families, businesses, places of worship and neighborhoods are ready.  At, companies can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency.  You can also contact your local SERVPRO of Alamo Heights to find out more on how to be ready when disaster strikes with the Emergency READY Program®.

Common Damage to Your Home From Storms

9/6/2018 (Permalink)

Storm Damage Common Damage to Your Home From Storms Call SERVPRO of Alamo Heights if storms cause damage to your home or office

Storms can be unpredictable when they hit, and it can be hard to predict what damage will follow in their wake.

Storm damage may vary based on the type of storm (a hail storm versus a lightning storm, for example), but some damage is more common than others.

Generally, the most drastic damage is caused by flooding, high winds, or fire.

In this blog, you’ll learn about the three parts of your home most likely to be damaged in a storm and what to do about it.

####1. Damage to your roof

Whether hail, wind, or a torrential downpour, your roof is almost always the first hit by a storm. And often hit the hardest. A common type of roof damage is roof lift. Like it sounds, roof lift is when the wind is so strong in a storm that it actually moves your roof or completely lifts it away.

Steep roofs are less prone to this kind of damage than low-sloping roofs. Keep this in mind if you’re searching for a new home or building your own home.

Roofs that are not well cared for are the most likely to be damaged. Even if the roof isn’t removed by a storm, shingles and drainpipes can become dislodged.

####2. Damage to your windows

Broken windows are very common during severe storms. Large hail, heavy winds, fallen trees, and debris all have the ability to break a window. Even if the glass is not shattered, heavy storms can bend or damage window casings.

If a window is broken during a storm, your house becomes more vulnerable to damage. It’s best to take precautions long before a storm hits. You can reinforce your windows with plywood or invest in storm shutters.

####3. Damage to your landscape

Heavy winds and rains can ruin even the most carefully landscaped yard. More than that, they can turn your landscape into a danger zone. If your yard is sloped and not properly drained, it’s more likely to flood. Gravel and even small trees are easily picked up by wind, which then might mean they smash into your windows, house, or car.

When you landscape, be sure to clear your yard of fallen branches and prune dead trees. If you have yard decorations or patio furniture, always bring them inside before a storm hits.

If your home has experienced storm damage, call in an experienced professional. SERVPRO® of Alamo Heights is always ready to help with expert restoration services.

Mold Damage in San Antonio

8/30/2018 (Permalink)

Mold Remediation Mold Damage in San Antonio Utilizing containment and PPEs to remediate a mold damaged home

San Antonio is a naturally humid location, although luckily not as humid as other places around the country.  When water damage occurs, if it is not remediated quickly microbial growth will begin and secondary damage sets in.  In order to prevent this, call SERVPRO of Alamo Heights at the first sign of water damage.  However, if you notice microbial growth contact us immediately at (210) 822-2063. Upon our arrival, the following steps "typical" of a mold removal process will occur.

  • Inspection and Damage Assessment- your property will be carefully inspected for signs of the mold using technology designed to detect hidden water sources.  Mold feeds on cellulose and water can be hidden from plain view.
  • Mold Containment-   Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated
    area with physical barriers and negative
    air pressure to keep the mold spores from spreading during the cleanup
  • Air Filtration- Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® of Alamo Heights technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.
  • Removing Mold and Mold-infested materials-The mold remediation process
    depends on the amount of mold growth
    and the types of surfaces on which
    the mold appears. Antifungal and
    antimicrobial treatments will be used
    to eliminate mold colonies and help
    prevent new colonies from forming.
    Removing and disposing of mold-infested
    porous materials, like drywall
    and flooring, may be necessary to
    remediate heavy mold growth.
  • Cleaning Contents and Belongings- SERVPRO® of Alamo Heights Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.
  • Restoration- Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed.  Restoration may involve minor repairs such as replacing drywall, painting, and installing new carpet; or it may entail repairs such as the reconstruction of various area or rooms in a home or business.

SERVPRO of Alamo Heights understands mold and mold growth.

Storm Preparation in San Antonio

8/22/2018 (Permalink)

Living in this beautiful Alamo City, we often just think of the sun and hot temperatures.  However, we do get strong thunderstorms that bring heavy rain, winds that cause damage, and potential flooding.  We have even had hurricane warnings as recent as last year with Hurricane Harvey.  Although we didn't get hit by the Harvey, it is important to always be prepared.

An important part of preparation for any storm event is to know what each weather term means.  The most common weather terms associated with significant storms include watch, warning, and advisory.  Definitions of these terms can be found at the link provided.  These terms and their definitions will help you to decide what to do if the alerts are issued.

Another key to preparation is ensuring that you have supplies ready and available.  An emergency kit that is well stocked can make a world of difference in extreme weather.  For tips on what to put in this kit visit  It is important to remember your pets too and prepare a kit that includes any supplies they need.  Supplies during times of disaster can be life saving.

Finally, if a disaster strikes and your home or office is affected you should have a plan for who can help.  Alamo Heights stands ready to help deal with the aftermath of any storm damage.  For commercial properties, we offer a free Emergency Ready Plan to help plan for potential disasters.  Call us today at (210) 822-2063 to discuss or if you have any storm damage.

Basic Preparation for Flooding

8/20/2018 (Permalink)

Storm Damage Basic Preparation for Flooding Flooding can occur in San Antonio. We are here to help at (210) 822-2063

Weather changes are increasing the likelihood of floods even if you live in an area where excess water is unlikely. But as long as there’s rain, there’s a chance for floods.

Technically, a flood is defined as when two or more acres are completely or partially overwhelmed with water.

But if a flood happens, you won’t be worrying about the legal definition. You’ll be worrying about survival. Keep reading for tips about flood preparation - don’t worry, you don’t need to build an ark.

1. Generator

You need a generator in an emergency. You can’t know know if power lines will survive a flood, or if electric resources will still be available. Several variables influence the type of generator you need.

Water conducts electricity, and flooding means excess water. If you know flooding is imminent, you should move all appliances to higher ground.

2. Flood Risk

Check with your local government and the FEMA website to become familiar with the risk of flooding in your area. Knowing when floods are more likely and what is likely to cause them helps you be prepared. For Alamo Heights and the San Antonio area, start here.

You should also purchase a weather radio and become familiar with the different emergency notifications.

3. Emergency Kit

Is your emergency kit prepared for flooding? You should have extra water because flooding contaminates water sources, put important documents in a waterproof case, and always have extra food supplies. For more on how to pack an emergency kit, read this.

4. Evacuate

Evacuation is a two-step process. First, research your local government’s official plan for evacuation. Secondly, create a family evacuation plan that includes emergency modes of communication. You should practice the evacuation plan until everyone is familiar with the route.

Finally, when the floor waters recede, you’ll want a plan in place for clean up. SERVPRO® of Alamo Heights is always ready to help.

Storm Surge: What is it and what damage does it cause?

8/18/2018 (Permalink)

Storm Damage Storm Surge: What is it and what damage does it cause? When the storms cause damage to your home or office, SERVPRO of Alamo Heights is Here to Help

When hurricanes hit coastal towns, you’ve probably heard of the “wall of water” that can follow the storm. This water wall is usually to blame for the majority of flooding that causes significant property damage.

Yet the proper name for this effect is “storm surge.”

What is Storm Surge?

Scientists and storm watchers use the gravitational forces of the sun and moon to predict tides. Storm surge occurs when a storm pushes the water level above predicted astronomical tides.

Storm surge, as the name suggests, is more violent than a simple higher-than-normal tide. Unlike an abnormally high tide, this type of rise in tide level is only caused by storms.

What Causes Storm Surge?

There are many factors involved in a storm surge, but it is primarily caused by strong winds during a storm. The wind from a tropical storm or hurricane pushes under the water and forces water into a mound. This mound may not be noticeable out at sea, but closer to shore it’s hard to miss. When that mound pushes onto shore and further, that’s storm surge.

Other factors that affect the development of storm surge are air pressure, the shape of the coastline, seafloor depth, and the strength and direction of the storm.

The Dangers and Damage of Storm Surge

Not only does storm surge cause flooding and damage, it’s dangerous even at low levels. The water in a surge can move as fast as the hurricane winds that caused it. Because the current is so strong, it can easily take down anything in its path: trees, power lines, cars, and even people.

Whatever gets knocked down by the surge also gets carried along with the current -- which causes even more damage to anything that gets in the way of the water or debris.

Storm surge pushes water further inland than it normally would be, causing major flooding and flood damage.

Storm surge can also arrive a day before a storm, which means the possibility of cutting off evacuation routes and trapping people in the path of the storm.

Hurricane Katrina holds the record for highest storm surge at 27.8 feet.

Stay Safe During and After a Storm

The best way to stay safe during a severe tropical storm, especially with a risk of storm surge, is to evacuate as soon as possible. Never assume that you will be able to withstand storm waters - especially deep flood waters with their own currents.

Once the storm has cleared, you’ll be facing restoration efforts to return your home and life to normal. Keep in mind that flooding can contaminate areas with debris and biohazards.

If your home or property have been affected by storm damage, you’ll need professional help. SERVPRO® of Alamo Heights is ready to help get life back on track. Call today for professional storm damage restoration services.