Recent Posts

Commercial Cleaning- SERVPRO of Alamo Heights is Here To Help

4/2/2020 (Permalink)

Sign that says we are open SERVPRO is open and ready to aid in any of your water damage remediation, fire damage remediation, mold damage remediation, and disinfecting needs

SERVPRO is being called by numerous business owners and community leaders to perform necessary bioremediation services to clean, disinfect, and sanitize their facilities. Our cleanup procedures are in accordance with the CDC recommendations. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims.

We are here and ready to aid you in your time of need, providing these services so your facility can be cleaned and ready for business to resume. We are available 24/7 at (210) 822-2063. 

Please continue to stay safe and maintain social distance as we all do our part to combat this and lessen the spread of this horrible virus.

Always READY for our community

4/2/2020 (Permalink)

A SERVPRO representative connected to a platelet donation machine, covered by a blanket One of our reps Thaddeus Brickley donating platelets at the South Texas Blood and Tissue Center in San Antonio, TX

We here at SERVPRO® of Alamo Heights are always READY to serve our community. Whether that means helping out after a massive water leak, assisting local government agencies with hoarders, or even donating blood when there is a shortage in the area. We pride ourselves with being emergency ready 24/7/365. 

SERVPRO® of Alamo Heights is always ready to help when disaster strikes, but also knows the importance of ensuring home and business owners are “Ready for whatever happens.”

This is why we suggest having an Emergency READY Profile (ERP) created for each of our clients. An ERP is a no-cost readiness plan that is designed to help home and business owners recover from a disaster faster. The no-cost ERP mobile app allows ERP data to be stored on a smartphone, for quick and convenient access to help.

If you want more information on how to set up your own Emergency READY Profile, please contact us today at 210-822-2063

Evaluating Your Business’ Disaster Preparedness | SERVPRO® of Alamo Heights

3/20/2020 (Permalink)

office furniture and supplies submerged under water in an office room Taking measures to reduce the time that your business is closed after a disaster is crucial for any company. Let SERVPRO of Alamo Heights be your part

Being aware of your business’ level of preparedness against a disaster is a smart move for any business owner. Though it may be something you do not like to consider, preparing in advance for a disaster can be a big factor in how quickly your business will be able to recover and reopen following the damage.

By being aware of your disaster preparedness levels, you can determine what further steps you can take to make sure your business is as safe as possible. Gaining an understanding of your insurance policy, your emergency supplies and how you will restore is the best way to start the process of being prepared.

Your Commercial Insurance Coverage

A general commercial policy is not always enough to provide complete coverage to your business, especially where natural disasters are concerned. Flood insurance is the most highly recommended type of auxiliary coverage, but it is also worth inquiring about business interruption insurance and commercial umbrella insurance to make sure you do not have any surprise gaps in coverage.

Your Emergency Plan and Supply Kit

Having a plan in place and stocking an emergency kit in your business is a great precaution to take. Be sure to take into account all possible disaster scenarios that could potentially impact you at your location, including weather and internal concerns such as fires. Make sure you are prepared both for an evacuation scenario and one in which you and your employees must remain in place until given other orders, which is when you would want an office emergency supply kit.

Your Plan for Restoration and Recovery

Limiting the downtime your business experiences as a result of a disaster is one of the best ways to mitigate the consequences an emergency causes. Knowing which commercial restoration company you would like to work with in advance of the disaster is one of the best things to do—this way you can start the restoration process right away once it is safe to re-enter the building. In addition to this, be aware of the qualifiers for the Small Business Administration’s disaster loans to receive assistance toward recovery.

If your business has been impacted by a disaster, you can contact us 247 for guidance on how to begin the commercial restoration process.

Let SERVPRO of Alamo Heights Help with Your Cleaning Needs

3/12/2020 (Permalink)

We are here to help stop the spread of germs with a professional cleaning for your home or business. As the #1 choice for cleanup and restoration, we have the resources to help you immediately. Call 210-822-2063 or email us to schedule a cleaning for your home or office.  

How can you help keep your home or business clean while you are waiting for SERVPRO of Alamo Heights to arrive?

  • Wash your hands frequently and for at least twenty seconds
  • Avoid touching your face

How can we help you?

  • Clean and sanitize your home
  • Clean and sanitize your office

SERVPRO of Alamo Heights is available to help 24/7.  

When Stormy Weather Strikes, We’re Here to Help | SERVPRO® of Alamo Heights

3/10/2020 (Permalink)

a yellow storm damage sign in front of a large damaged roof” SERVPRO of Alamo Heights is your Damage Restoration expert. If you experience any storm damage call us right away.

Stormy weather is a part of life, but occasionally, a storm can turn into something more serious. Considering the fact that storms caused around $2 billion in losses in the year 2018, if you own a home, it is important to have a plan in place for what to do if one causes damage.

Choosing a restoration company is something that is best done in advance so you are able to make a sound decision. Because we can handle a variety of damages thanks to our highly trained technicians and national resources, we think our approach to restoration sets us apart.

Why You Should Call Us for Storm Damage Restoration

We Handle Moisture and Structural Damage
Storm damage is quite complex because of all the elements it can include. Not only can the structure of your home be damaged by wind, fallen trees and other debris, but this can also lead to water damage as it continues to rain. Working with a company like ours that can handle both of these types of damages is ideal, as we will be able to restore every aspect of storm damage that you sustain.

Our Technicians Are Experts in Storm Damages
No two storms are alike, nor are the damages they cause. Thankfully, our technicians are highly trained in structural and moisture damage and have fully studied the guidelines that the Institute of Inspection Cleaning and Restoration Certification has set forth as the industry standard. We also frequently host continuing education seminars and e-learning courses to make sure each one of our technicians is up to date in their field.

We Respond Quickly and With Adequate Resources
With a 247 emergency line, we pride ourselves on our fast response time when you call. Furthermore, because we have the backing of a national brand behind us, we can call in extra resources from other SERVPRO® locations if need be to ensure we have an adequate amount of technicians around to handle the damage.

We Are a Trusted Leader in the Restoration Industry
Unfortunately, after a disaster or severe storm, there are a multitude of post-disaster scams that aim to take advantage of areas while they are at their most vulnerable. Because we have been a local member of the community for years and are considered a national leader in restoration, you never have to worry about scams or poor service when dealing with us.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

When Water Damage Strikes San Antonio

3/2/2020 (Permalink)

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage.  SERVPRO of Alamo Heights will be on-site to help ensure a water damage is handled within four hours.  We will take the following steps to ensure your home or office is taken care of completely.

  • INSPECTION: SERVPRO of Alamo Heights professionals will inspect affected areas to determine the extent of the water damage and will review the inspection with you to answer any questions before begging the work.
  • EMERGENCY SERVICES: SERVPRO of Alamo Heights professionals will take steps to help protect your home or business, as well as personal property and other contents, from further damage by extracting the excess water and preparing the area for drying.  We will explain the needed emergency services to you step-by-step.
  • MONITORING: To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Alamo Heights professional will monitor the drying process.
  • RESTORATION SERVICES: SERVPRO of Alamo Heights will repair structural materials, reinstall carpets, and clean affected areas of your property and contents.  A final walk-through of the job-site will be conducted with you to help ensure the property was returned to preloss condition. 

When Stormy Weather Strikes, We’re Here to Help | SERVPRO® of Alamo Heights

2/7/2020 (Permalink)

a yellow storm damage sign in front of a large damaged roof SERVPRO of Alamo Heights is your Damage Restoration expert. If you experience any storm damage call us right away.

Stormy weather is a part of life, but occasionally, a storm can turn into something more serious. Considering the fact that storms caused around $2 billion in losses in the year 2018, if you own a home, it is important to have a plan in place for what to do if one causes damage.

Choosing a restoration company is something that is best done in advance so you are able to make a sound decision. Because we can handle a variety of damages thanks to our highly trained technicians and national resources, we think our approach to restoration sets us apart.

Why You Should Call Us for Storm Damage Restoration

We Handle Moisture and Structural Damage
Storm damage is quite complex because of all the elements it can include. Not only can the structure of your home be damaged by wind, fallen trees and other debris, but this can also lead to water damage as it continues to rain. Working with a company like ours that can handle both of these types of damages is ideal, as we will be able to restore every aspect of storm damage that you sustain.

Our Technicians Are Experts in Storm Damages
No two storms are alike, nor are the damages they cause. Thankfully, our technicians are highly trained in structural and moisture damage and have fully studied the guidelines that the Institute of Inspection Cleaning and Restoration Certification has set forth as the industry standard. We also frequently host continuing education seminars and e-learning courses to make sure each one of our technicians is up to date in their field.

We Respond Quickly and With Adequate Resources
With a 247 emergency line, we pride ourselves on our fast response time when you call. Furthermore, because we have the backing of a national brand behind us, we can call in extra resources from other SERVPRO® locations if need be to ensure we have an adequate amount of technicians around to handle the damage.

We Are a Trusted Leader in the Restoration Industry
Unfortunately, after a disaster or severe storm, there are a multitude of post-disaster scams that aim to take advantage of areas while they are at their most vulnerable. Because we have been a local member of the community for years and are considered a national leader in restoration, you never have to worry about scams or poor service when dealing with us.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

The Basics of Household Fire Safety | SERVPRO® of Alamo Heights

1/23/2020 (Permalink)

a person laying another wood log into hot burning fireplace A house fire can occur when you least expect it. SERVPRO of Alamo Heights is on call 24/7 and will guide you through any fire restoration project.

The importance of practicing fire safety cannot be overstated. House fires are one of the most common types of disasters that can happen to a family, and while property loss is an inconvenience, fires can also claim lives.

Though there is a surplus of fire safety information out there, it is not always easily accessible in one place—that is why we have put together a guide to the basics of house fire safety, so you can easily reference steps you can take to protect your household.

Top Tips for Household Fire Safety

Frequently Check Smoke Detectors. Smoke detectors should be installed in every room and hallway of the home, and include an interconnected system so they will all be triggered if one sounds. Check them every 30 days to ensure they are operational and replace them every 10 years.

Have a Fire Escape Plan. Having a plan in place for if a fire occurs is one of the best things you can do to keep everyone in your household safe. Ensure that all family members are aware of how to exit their rooms, how to check for fire behind doors and know the designated meeting space for everyone to reconvene outside.

Know How to Operate a Fire Extinguisher. Not only is it important to choose the right fire extinguisher, but it is also important to understand how to use one. Remember the P.A.S.S. method and rehearse it regularly to make sure it sticks.

Never Leave Flames Unattended. This may seem like an obvious one, but unattended flames and cooking appliances are some of the top causes of fires. Things that seem harmless, like scented candles or leaving a pot on the stove to simmer while you catch up on other things, can lead to big problems if a fire were to break out.

Keep a Closed-Door Policy. For nighttime fire safety, sleeping with the door closed is one of the best things you can do, as a door will hinder the spreading of the flames. Nighttime fires are quite common and are some of the most fatal, so practicing safe sleeping habits can help you and everyone else in the household stay protected.

If you’d like to learn more about protecting yourself from a house fire and how our restoration services can help you recover, get in touch today to learn more.

Check Your Appliances Regularly to Avoid Hidden Water Damage | SERVPRO® of Alamo Heights

1/9/2020 (Permalink)

frustrated woman on floor looking at broken washer If your home experiences any flooding or other water issue, SERVPRO of Alamo Heights is here to dry, clean and repair any damage.

Though water damage is often thought of as a flood-related issue, there are many things within the home that can also cause issues. One of the most common culprits for this is household appliances.

Understanding the types of appliances that typically lead to water damage is important for remembering to do regular maintenance and practice prevention around the house, so homeowners do not have to deal with the complications of water damage.

Appliances That Commonly Cause Water Damage

Hot Water Heater
Hot water heaters are one of the leading culprits of water damage from appliances. Typically, they will be designed to last between 10 and 15 years, but leaks can start much earlier due to factors of construction materials, installation and premature corrosion.

Refrigerator
Refrigerators with ice makers are the common culprits for water damage, typically due to the soft plastic tubing that runs water into the ice maker and drains it away. Because most of us do not check behind and under our refrigerators regularly, this problem can become severe before it is ever noticed.

Dishwasher
Dishwashers are another appliance that does not get moved often, with most homeowners noticing softness in their floor before they realize there is a water damage problem afoot. Additionally, if the dishwasher is an older model, water damage may not be covered by insurance.

Washing Machine
Washing machines use quite a bit of water, making their hoses more likely to fail and cause leakage that can go unnoticed. It is recommended to check your machine’s hoses once a month, and replace every five years even if there is no sign of outward deterioration.

Air Conditioner
Air conditioners build up condensation as they run, which is typically drained away in an operational system. However, issues with the drain pan and line such as leaks or clogs can cause issues to arise around your unit. Checking in on your HVAC system and performing regular maintenance is the best way to prevent this.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us to learn how we can help.

Risk Management for Small Business Owners | SERVPRO® of Alamo Heights

12/23/2019 (Permalink)

For small business owners, natural disasters can be extremely high-stakes. Not only is there the direct danger that comes from the disaster, but there is also the risk to their business and livelihood in the aftermath. With natural disasters becoming increasingly common across the country if you have not thought about how to prepare for a disaster, now is a good time to do so.

Identifying and managing risk as well as preparing for the aftermath of a natural disaster that affects your business is a wise choice to ensure you are doing everything you can to protect your investment.

How to Manage Your Disaster Risk as a Small Business Owner

1. Double-Check Your Insurance
After a natural disaster, many small business owners are surprised to find that their insurance coverage does not extend as far as they thought it would. Issues like floods and excessive damage are not always included in policies, requiring business owners to purchase supplemental commercial insurance for their business property to be fully covered.

2. Create Your Action Plan
When a natural disaster is on the way, having a plan of action is one of the best things you can do to keep yourself and your property safe. Be sure you are aware of evacuation routes, nearby supply centers and any emergency precautions you should take before exiting the building in the event of a disaster.

3. Rehearse Drills and Prepare Staff
If you are in an industry with on-site staff, it is important that they are prepared for a disaster, too. By communicating the disaster procedures with your employees and conducting regular disaster drills featuring different scenarios, you can reduce your liability and help everyone feel safer in the work environment.

4. Choose a Restoration Company to Work With
When a disaster hurts your small business, it has also hurt your livelihood—which is why reopening quickly is so important following a disaster. By picking the restoration company you will work with in advance of a disaster scenario, you can call them the moment you discover damage so your restoration process can begin right away.

If you need to pick a commercial restoration company that’s right for you, call us today! We can tell you all about what sets our process apart.