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Quick Tips for Summer Storm Safety | SERVPRO® of Alamo Heights

7/9/2020 (Permalink)

lighting striking hillside during storm at night Have you been affected by a storm event? SERVPRO of Alamo Heights is available 24/7 and ready to assist you with any storm damage.

As the temperatures rise and the humidity builds, severe weather simply becomes a part of many summer days. While these storms can feel rather routine, it is also important that you always prioritize safety when they are in the forecast.

Though many storms pass through without incident, they all have the ability to produce lightning, wind and hail, so knowing your options for shelter and how to keep yourself as safe as possible is wise.

Staying Safe During Summer Storms

Know your options for shelter. Ideally, the best place to be in the event of severe weather is an interior room of your own home, with no outward-facing windows or doors. However, if you get caught on the road in the storm, staying in your car is the second-safest thing to do. Pull the car over and turn off the engine, and avoid touching anything metal inside the vehicle until the storm passes.

Practice electrical safety. If lightning strikes your home, it can travel through the electrical wires on its way to ground itself—and damage your electronics in the process. If you know a storm is coming, take the time to unplug everything in the home to avoid an electrical surge. Because storms happen suddenly, it is also wise to use surge protectors throughout the house in case you are unable to unplug everything before lightning becomes a threat.

Avoid direct contact with concrete. While a concrete structure might logically seem like the safest place to be during a storm, that is not always the case. Many types of concrete are reinforced with metal rods in their interior, meaning if lightning were to strike, the concrete itself could transfer the charge to anyone touching the surface. If possible, avoid direct contact with concrete any time a storm is nearby.

Stay indoors for at least 30 minutes. Storms often move through an area quickly, and once the skies have cleared again, you might be ready to resume your day. But going outside prematurely can still put you in danger as lightning can strike up to 25 miles away from the actual storm. You should wait at least 30 minutes after the last clap of thunder in order to ensure you will not be in harm’s way.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.

Biohazard and Crime Scene Cleanup | SERVPRO® of Alamo Heights

7/1/2020 (Permalink)

3 people donning PPE in front of a large green box truck and a SERVPRO® green hatchback Our crew getting donning PPE on the way to clean a bio hazard site

SERVPRO® of Alamo Heights isn't just a leading fire and water cleanup and restoration provider, we can also deliver fast, reliable biohazard and crime scene cleanup.

SERVPRO® of Alamo Heights works tirelessly to protect you from exposure to biological and chemical contaminants. These contaminants can pose serious health consequences for building occupants, employees, customers, and owners. 

We can help with:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation
  • and More...

If you have any questions about our services or want to schedule an appointment to speak with an IICRC credentialed specialist, don't hesitate to call us at 210-267-2159

Creating a Fire Drill Procedure for Your Business | SERVPRO® of Alamo Heights

6/25/2020 (Permalink)

red fire alarm hanging on gray concrete wall If your business experiences any fire damage, you can count on us. SERVPRO of Alamo Heights specializes in commercial fire restoration.

If you run a business with staff on-site, it is important that you educate all of your employees on fire safety for when they are on the premises.

Fires impact many businesses every single year and can be devastating, but by creating a regular fire drill routine with your employees, you can ensure that everyone can escape the building safely if flames do begin.

How to Establish a Fire Drill Procedure for Your Business

Consult with your local fire officials. Getting in touch with your local fire department is often a great place to start on any aspect of fire preparedness for your business. They will typically be happy to consult with you on fire safety measures your business can take, including the best evacuation routes and fire procedures to go over with your staff.

Communicate and mark fire evacuation routes. Involving the staff in your fire safety planning is a great way to make sure everyone is on the same page and can make everyone feel safer in the workplace. Make sure you install proper signage so that evacuation routes are well-designated, and communicate with staff so they know the route they will be taking at your next drill.

Have fire drills frequently. Once a fire begins to spread, time is not on your side in regard to escaping safely—that is why it is so important to ensure that staff have memorized exactly what to do through the participation in regular drills. Hosting drills at least every quarter should be sufficient to ensure staff knows exactly what to do.

Run different fire scenarios. There are many ways that a fire can start, so hosting drills that only deal with one scenario can do your staff a disservice if a real fire scenario is different from the one they have been practicing for. When you have your drills, have the fire originate in different areas and block various exits to make sure that staff can adapt their fire safety training to any situation.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—contact us today.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/10/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Alamo Heights today at  210-822-2063 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

How to Stay Safe When Severe Storms Are in the Forecast | SERVPRO® of Alamo Heights

5/21/2020 (Permalink)

severe weather red sign with dark cloudy sky in background If your home has been impacted by storm damage, SERVPRO of Alamo Heights will respond quickly to assist in any repairs.

Not only can severe storms cause serious damage to an area, but they can also be extremely dangerous for those that are in their path. Preparing yourself for storm damage is one of the best things you can do to keep yourself and your family safe, which is much easier if you keep some must-know tips in mind.

By understanding watches and warnings, making sure you are fully prepared at home and having a way to get any emergency alerts, you can significantly increase how safe you will be should severe weather strike.

Know the Difference Between Watches and Warnings

When severe weather is a possibility in your area, it is vital that you understand the difference between a watch and a warning in order to make sure you can react appropriately. A thunderstorm watch means that there is a potential for severe storms to develop, but one has not been picked up on the radar. Conversely, a warning means that a thunderstorm is imminent or occurring in the area, and precautions such as seeking shelter should immediately be taken.

Prepare Your Household for the Threat

If you are home when a thunderstorm warning is issued, you should absolutely stay there unless local officials say there is a need to evacuate. In order to do this comfortably, make sure your home is prepared. Stock up on batteries and flashlights, water and non-perishables and have a plan in place for where to go in the house in case officials advise residents to seek shelter—a hallway or closet will generally work best. You should also make sure that you have adequate first-aid supplies in case of emergencies.

Be Aware of Emergency Shelters and Have a Way to Get Alerts

In the event of extremely severe conditions, you may need to seek help from a local shelter or be required to evacuate, so having a way to stay connected for important weather alerts is wise. While most people will primarily use their smartphone for this, they can become unreliable during bad weather so many people prefer to purchase a crank-powered NOAA Weather Radio as a sure-fire way to receive alerts in case of an emergency.

If your home has been impacted by storm damage, we are here for you. You can contact us 247 to get a quick response to your home’s damages.

Ways That Heavy Rainfall Can Lead to Water Damage | SERVPRO® of Alamo Heights

5/7/2020 (Permalink)

heavy rainfall on top of metal roof of yellow house Heavy rains can cause serious water damage. SERVPRO of Alamo Heights has the trained technicians to fully restore your home.

While water damage is typically associated with events like flooding or plumbing malfunctions, heavy rain can also cause its own set of issues regarding water damage around the house.

While any level of moisture can cause damage, heavy rain is considered rainfall at rates over 0.3 inches per hour and can work its way into much smaller vulnerabilities in your home. To help you better prepare and avoid water damage, we have put together a list of how these rapid rainfall rates can cause issues.

How Heavy Rains Cause Household Water Damage

Backup of clogged gutters. Clogged gutters can cause significant damage to your home after heavy rains. If there is debris in the gutters, it will be difficult for water to drain away, which can then result in leaks from puddles as the water is left standing against the roofline.

Leaks around windows and doors. Windows and doors are supposed to be sealed against the elements, but as their weatherproofing ages, it can deteriorate as well. When heavy rains roll through, water can find its way into minuscule cracks and cause damages.

Poor drainage around the foundation. If your home is at the bottom of a hill or does not have adequate drainage around the foundation, heavy rains can build up against the base of your home and lead to leaks in your basement or crawl spaces.

Leaks in and around the roof. Roof leaks are one of the leading consequences of heavy rains, and they can sneak up suddenly. All it takes is for a shingle to be scraped away or a weak spot to form and rainwater can begin seeping in as it falls.

Malfunctioning of a sump pump system. For homes with sump pumps, doing regular maintenance and checking for issues is key—otherwise, the pump system can get overwhelmed and will not be able to effectively move water away from the home.

Leaks around chimneys and skylights. Houses with chimneys and skylights tend to be more vulnerable to heavy rains than homes without them. While they are nice features to have, the seals where they meet with the roof can grow vulnerable over time and become overwhelmed when rainfall is heavy.

If you’ve experienced water damage to your home, we are here to help. You can call us 247 to have our trained technicians respond quickly and begin your restoration.

Responsible Recommendations from the CDC

4/30/2020 (Permalink)

SERVPRO® mascots Stormy and Blaze in personal protective equipment holding a full face respirator and toolbox Even our mascots Stormy and Blaze are ready to help with cleaning and disinfecting!

An easy way to help protect you and your family's health is to follow the CDC's guidelines for protecting yourself and others from COVID-19.

The CDC's suggestions are:

  • Wash your hands often
    • With soap and water for at least 20 seconds
    • With hand sanitizer that is at least 60% alcohol
  • Avoid touching your face with unwashed hands
  • Avoid close contact with others
    • When you have to be around others, cover your mouth and nose with a cloth mask
  • Cover your coughs and sneezes with a tissue or by using the inside of your elbow

And just like SERVPRO® of Alamo Heights,

  • Clean AND disinfect frequently touched surfaces

This is why when we perform our proactive cleaning services we use a two step process. We clean using a detergent, and then disinfect using an anti-viral solution.

If you have any questions about our proactive cleaning services, please contact us today!

Source: CDC - How to Protect Yourself & Others

The 6-Step Water Damage Restoration Process That Sets Us Apart | SERVPRO® of Alamo Heights

4/17/2020 (Permalink)

interior wood floor partially submerged in water When dealing with water damage, immediate action is crucial. Contact SERVPRO of Alamo Heights for prompt & dependable service.

When your property incurs water damage, acting quickly is the single most important thing that you can do.

When you discover water damage, you can count on our six-step restoration process to truly restore your property to its pre-damage condition. Here’s how it works:

6 Steps to Water Damage Restoration

1. Initial Emergency Contact
You can call us 24 hours a day to begin the water restoration process because taking immediate action is crucial after water damage occurs. When you call us, we will ask you questions to get an overview of the damage and to help us determine what resources to dispatch to you.

2. Inspection and Damage Assessment
When we arrive on the scene in response to water damage, we will do a detailed property inspection to assess the scope of the damage and to develop a thorough plan of action. We will identify the water source, the category of water and check for safety concerns.

3. Moisture Extraction
The water extraction process will remove the majority of moisture via our vacuum and pump units. We will start this process as quickly as possible to lessen the likelihood of more damage occurring and to reduce drying time. We can also help you move out your belongings in the event that they might be damaged as well.

4. Dehumidifying and Drying
After the excess water has been removed, we can begin fully drying all porous materials that have absorbed water. Our industrial-grade equipment moves air quickly and helps moisture to evaporate as fast as possible, which will dry out floors, walls and carpets as well as discourage mold growth.

5. Cleaning and Repair
After sustaining water damage, impacted surfaces will typically require professional cleaning. In addition to structural cleaning, we will clean your belongings that are able to be restored. We will also do odor removal to prevent the musty odor that water-damaged objects often develop.

6. Restoration
The final step is ensuring that your property is restored to its pre-water condition. This will involve things like drywall and flooring repairs or even reconstruction. By working with us, you are working with a company that can handle all elements of the restoration, including the difficult reconstruction parts that truly restores things back to their pre-damaged state.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

How to Return Home After a Flood | SERVPRO® of Alamo Heights

4/8/2020 (Permalink)

After a flood, many homeowners find that they are ready to return to their homes as quickly as possible and get to work on recovery. While this will hopefully be possible, there are many steps to take to prioritize your safety and prevent further harm in a flood’s aftermath.

After a flood occurs, quick action does make a difference, but it is important to make sure you are taking the right steps to avoid further issues.

Steps to Staying Safe When Returning Home After a Flood

Avoid further safety hazards. The first thing to remember after a flood is to never return home until officials have deemed it safe. There are many dangers such as electrical currents, contaminated water and other hidden hazards that might be present. If you can do so safely, turn off the electricity main to the house, but never do so if it is in standing water.

Air out the home. If there is no rain or moisture outside, open doors and windows to allow air to circulate throughout the house. Though mold growth will have likely already begun, this can slow it down and prevent further damage from occurring. If the house has been closed up for several days, it is wise to let it air out for a bit before you spend any substantial amount of time inside breathing in the air.

Document the damages. Before you begin removing objects or tackling any cleaning projects, take photos to document the damages when you enter the home. If you have flood coverage, this can help you maximize the claim you are eligible for in the aftermath of the flood.

Contact your restoration and insurance companies right away. In the aftermath of a flood, it is wise to let your insurance company know about the extent of the damage right away and contact your restoration companies to begin repairs. Standing water can lead to further damage, so getting the recovery process started as quickly as possible will help prevent any further damages and help your household recover.

If your home has been damaged in a flood, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

Commercial Cleaning- SERVPRO of Alamo Heights is Here To Help

4/2/2020 (Permalink)

Sign that says we are open SERVPRO is open and ready to aid in any of your water damage remediation, fire damage remediation, mold damage remediation, and disinfecting needs

SERVPRO is being called by numerous business owners and community leaders to perform necessary bioremediation services to clean, disinfect, and sanitize their facilities. Our cleanup procedures are in accordance with the CDC recommendations. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims.

We are here and ready to aid you in your time of need, providing these services so your facility can be cleaned and ready for business to resume. We are available 24/7 at (210) 822-2063. 

Please continue to stay safe and maintain social distance as we all do our part to combat this and lessen the spread of this horrible virus.