If you have a fire or water emergency, please call us now at (210) 822-2063

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Archived Blog Posts

Hurricane Season is happening, Are you ready?

8/8/2022 (Permalink)

Hurricane season has officially begun.  For the Atlantic, the season begins June 1 and runs through November 30th.  The Eastern Pacific hurricane season began in mid-May and also ends November 30th.  Hurricanes can be life threatening as well as cause serious property threatening hazards such as flooding, storm surge, high winds and tornadoes.  Preparation is the best protection against the dangers of a hurricane.  Plan an escape route, take inventory of your property, and take steps to protect your home or business.

For more tips and preparation tips, visit the Ready campaign website at www.ready.gov/hurricanes

We are here to help, whether it is here in San Antonio or across the country. 

Call Us Today! SERVPRO of Alamo Heights 210-822-2063

Understanding Weather and Storm Alerts | SERVPRO® of Alamo Heights

7/20/2022 (Permalink)

a red and white severe weather alert sign If you suspect any damage to your home from a recent storm, call SERVPRO of Alamo Heights.

One of the unique things about the United States is the different types of weather that vary across the nation. From humid and hot summers to ice cold winters, we have it all.

With all of this weather comes the potential for severe threats every season. In fact, the United States has at least 42 different kinds of weather alerts, and they are broken down into six different categories.

When you are in the middle of severe weather, trying to decipher any sort of alert can be confusing if you are not prepared. Thankfully, we really only need to fully understand the types of alerts that affect us here in Alamo Heights.

Alert Creation

Weather forecasting is a series of predictions that meteorologists make that attempt to forecast how different weather situations will play out. Even though they are simply predictions, a lot of research and model interpreting go into each one to make them as accurate as possible.

The National Weather Service is the large organization that is responsible for creating the forecasts all across the nation. They are broken down into six regional offices across the country to help keep the forecasts more localized. Our office is in the Southern Region and is actually located right in Texas in Fort Worth.

When the NWS creates their forecasts, staff use data from radar, seismic activity, solar patterns and other model predictions. From that forecast, then they send out any corresponding alerts. They attempt to be as accurate as possible to make sure the right people are informed of any incoming threats.

Is It a Watch or a Warning?

Understanding the difference between a watch and a warning is of the utmost importance. They are two very simple concepts, but a warning carries a much larger risk than a watch. This language is actually universal across most weather risks.

If a watch is issued in our area, that simply means an incoming storm or weather event has the potential to turn into a more severe threat. Whether the storm is particularly strong or the current weather (heat, humidity, etc) is just right, this is the time to keep an eye on the sky.

If a watch turns into a warning, you should seek shelter immediately. When a warning is issued, there is a dangerous storm or situation present and everyone should be inside and out of the elements.

In Alamo Heights, we commonly see severe storms, tornadoes and flash flooding problems. We are located in “flash flood alley,” after all! It is important to understand each of the corresponding alerts for these events so you can properly prepare for them.

Your Home and Property

Preparing your home in advance of a storm can help minimize damages. If you are aware of any watches before they turn into warnings, you have more time to get ready for any impending weather.

Removing or securing outdoor furniture and clearing your gutters reduces the risk of water issues and property damage. It is also a good idea to take inventory of your emergency kit and make sure it is placed in your safe shelter location.

If you end up suffering damages from a storm, don’t forget to take pictures of the damage, and then call us at SERVPRO of Alamo Heights. Storm damage restoration is our specialty, and we are passionate about helping our community recover after any type of damage.

Understanding the weather risks associated with our area and knowing the differences between the various alerts will help keep you and your family safe this season.

Experienced storm damage to your home or property? Contact us today for a quick response!

Summertime Fun & Fire Safety | SERVPRO® of Alamo Heights

7/20/2022 (Permalink)

a close up view of a bright campfire burning at night If you have experienced fire or smoke damage, contact SERVPRO of Alamo Heights.

One of the best things about summertime is the increased opportunities to enjoy time outside with family and friends. Being able to have a bonfire or light up a grill for a family barbecue creates lasting memories.

When it comes to these fun activities, we rely on fire to help us accomplish our tasks. Every time we choose to light a fire, however, it increases our risk of danger and the risk of starting a wildfire.

The National Park Service sees wildfires often, and they believe that 85% of wildfires are started by humans.

By incorporating some easy-to-follow fire safety tips into your daily life, you can help reduce that large percentage! As long as you are responsible with fire, you can still enjoy all of your favorite activities.

Grill Safety and Bonfire Use

When grills, fire pits and fireworks are used, the risk of an accident occurring is heightened. The reason that wildfires are so often associated with these activities is because these types of fires can get out of control quickly or are often regarded with minimal risk.

Grills actually are known to start approximately 8,800 home fires. To reduce your risk, never leave a lit grill unattended and do a safety inspection before every use to ensure the gas lines and propane tanks are working properly.

If your family loves to have campfires or backyard bonfires, choosing a safe location for them is the key to safety. Avoid flammable surfaces, vehicles and anything that would increase the risk of catching fire.

Use only matches or lighters to get it going, and then stick to firewood only once your fire is established. Using gas or any other chemical substance to accelerate the flames is very dangerous.

While the 4th of July has passed this year, if you are considering lighting off fireworks for any other celebration this year, keep in mind that Texas law only permits the sale of fireworks during certain times of the year, and each town and location in Texas has different rules to abide by.

Additional Outdoor Fire Hazards

If you are a homeowner, chances are you need to set aside time each fall to burn off brush or dead vegetation to keep your property cleaned up and looking nice. If you do burn often in your backyard, it is very important that you check on any local burn bans before you light anything on fire. When it gets hot and dry in the middle of the summer, any personal fires can get out of hand quickly.

If you do decide it is safe to start a yard waste burning project, you must have a good understanding on what can be burned. This will help keep your risk low and allow you to safely complete your project. Also check on any local weather conditions and avoid any days that are very windy or particularly dry.

Improperly stored gasoline is also a very common reason for house fires. If you have any gas cans in your shed or garage, get them up off of the floor and make sure they are out of reach of any small children.

If you do unfortunately fall victim to fire damage to your home or property, SERVPRO of Alamo Heights is here to help. We are a team of highly skilled individuals, and we will begin the fire restoration process as quickly as we are able.

Burn safely outdoors. And save some chocolate for us! If you have experienced fire or smoke damage, contact us today to get restoration started faster.

Commercial Damages in Central Texas | SERVPRO® of Alamo Heights

6/21/2022 (Permalink)

a large commercial building with extensive damage to roof and siding SERVPRO of Alamo Heights is your local commercial disaster team. Contact us to learn more about our commercial damage restoration services.

Businesses make up the backbone of our country. Whether you are a business owner yourself or have a favorite spot that you visit often, businesses are the cornerstone to our lives.

Owning a business can be stressful enough, but when disaster strikes and you are faced with unexpected damages, it can be very costly and can even cause businesses to close if the damage is severe enough.

The cost of damage that comes from natural disasters is inching up over the years in the United States. The NCEI reports that over the last few years, our country has suffered an average of $153 billion worth of damage annually. That is a significant leap compared to previous years.

In central Texas, we are no stranger to thunderstorms and tornadoes. We are right on the edge of one of the most volatile areas in the country for tornadoes!

Do you remember the tornado that touched down in Alamo Heights in February 2017? This EF-2 tornado damaged some gas stations, Carousel Court and the front of the local Edward Jones building. This system caused major damage to our area and local businesses.

Below are some issues that commonly plague business owners and some suggestions to help reduce the risk of damage to your own businesses.

Water Damage

Water damage or excessive moisture is always a large threat to business owners. A storm or a flash flood, or even an overflowing washing machine, can cause a water headache for your business. It can be costly and extensive to repair or replace things following the damage.

If the water comes from an external source, it can seep through doors and through your foundation and actually degrade the structural integrity of your business facility’s foundation. If you haven’t graded the property around your business, consider getting the work done to help keep unwanted water away from your building.

Water damage can also take over slowly from a drip or small leak that goes unnoticed. Inspect your plumbing and appliances regularly to help stop any water in its tracks.

Storm Damage

Storm damage is a very common problem for business owners, and if you own your business long enough, chances are you will encounter this problem at least once.

Strong storms rip off roofs or siding and can break windows. Even seemingly minor storms can cause power outages, and if you rely on any sort of refrigeration for your business, that loss of power can be devastating to your product.

Storms with straight line or very high winds over 100 mph can completely demolish buildings and uproot trees. Consider reinforcing your roof and installing storm-protective window coverings to help diminish the risk of severe damage to your building.

Calling Us to Help

If the damage to your business is severe enough, it can force unwanted closures while the repairs are being done. Closures make businesses suffer.

Thankfully, that’s what SERVPRO of Alamo Heights is here for! We will answer your call day or night and will get you back on track as soon as we can. We will start the restoration process quickly to get you back into business before you know it.

If you have experienced damage to your business or want to learn more about our commercial damage restoration services, contact us today. We’re here to act fast, 247.

Fire Safety Starts With You | SERVPRO® of Alamo Heights

6/5/2022 (Permalink)

interior view of a room with items completely destroyed by fire If your home is damaged in a house fire, SERVPRO of Alamo Heights is here to help. Contact us for any fire restoration need.

In the first five months of 2022, the American Red Cross responded to more than 20,000 house fires. While that number may seem unfathomable, that total is unfortunately not even the full total of house fires that have already occurred in 2022.

Your first line of defense is always a reliable smoke detector on each level of your home. But in addition to the solid protection that a smoke detector brings to your household, there are a few other things you can do to ensure you are minimizing your fire risk as much as you are able.

Organizing and Decluttering

What is the most cluttered and disorganized room or space in your home? If you immediately think of a hallway, stairwell, or a doorway (shoes, shoes and more shoes), you have created a fire hazard in your own home.

Not only is the excess a tripping hazard in the event that you need to exit your home quickly, but it also adds fuel to a fire if the clutter is flammable.

With the weather ramping up for the sweltering summer months here in Alamo Heights, it is incredibly important to make sure your air conditioning unit is free of blockages and any fire danger. Keep the unit free of piles of old grass clippings or fallen leaves. Inside your home, make sure your venting system is cleaned regularly.

If you are a woodworker, sawdust is highly flammable and a very dangerous thing to leave behind in a shop. Take care to continually wipe down your work area to ensure a safe environment.

Preventing Fire During Droughts

While our county is currently in a moderate drought alert, it could quickly turn into a severe or exceptional drought with the right climate conditions.

Since our area is so dry, it is very important to make sure fire restriction rules are being followed and the utmost care is being taken to handle dry brush, grass clippings and any other dry vegetation properly. Don’t let it pile up around your house or block any important venting or air units.

Defensible Spaces, Explained

Your yard can also be used to strategically battle fires! By planting trees and other landscaping plants, you can create a barrier between the fire source and your home. This gives your fire crew valuable time to get to you, and it also protects your home.

States like California have actually enforced defensible zone regulations because of their effectiveness time and time again. Especially in years of drought like we are in, it is smart to adopt some of these practices.

Clean It Or Lose It

Once you have tended to the clutter in your home, simple cleaning tasks come next! Stay on top of your dusting, stove cleaning and chimney inspections to make sure you are giving your home the best defenses in case of a fire.

And a simple dusting every week can make the difference between a minor problem and a major problem.

Thankfully, it doesn’t take a lot of work to help combat house fires on your own. Even the simple act of spot-cleaning throughout your week can make a huge difference.

Our homes do so much for us—they keep us safe and dry and let us relax after long days. Take care of it by adopting some of these ideas into your weekly routine.

If you have experienced fire damage or want to learn more about our fire damage restoration services, contact us today. We’re here to act fast, 247.

Creating Your Storm Safety Plan | SERVPRO® of Alamo Heights

5/20/2022 (Permalink)

a dark cloudy sky with lighting strikes off in the distance If you discover storm damage to your home or business, reach out to SERVPRO of Alamo Heights right away.

Living in Texas, we know that severe weather can develop quickly and be very intense at times. Texas thunderstorms can include strong winds, heavy rain, damaging hail and even tornadoes. Plus, considering that there are around 100,000 thunderstorms throughout the United States every year, these severe weather events happen often, especially in Alamo Heights.

Texas is a hotspot for seasonal tornadoes. Did you know that Texas recorded the most tornadoes in 2021 out of all 50 states? Living in central Texas, knowing what to do when severe weather develops is very important.

While we can be informed about common weather patterns, we cannot dictate the weather. The best way to combat sudden severe weather is to be prepared for it at all times.

By doing little things like building an emergency kit, having a family communication plan and having a process to deal with potential damages, you can be ready for any severe weather.

Your Severe Weather Communication Strategy

The first thing you should do when severe storms are on the horizon is to solidify your family’s communication strategy. You need to be able to reach them at all times, and you should also have a way to receive alerts and updates from your local weather authorities via a cell phone or an NOAA weather radio.

Refresh your memory on the difference between watches and warnings, so you know whether to be sky-aware or when to move inside and seek immediate shelter.

You also need to discuss your communication strategy with your family, and communicate a common safe area in your home that everyone knows about and can access quickly in the event of bad weather. Even if not all of your family members are home during the storm, it is important to still be able to communicate with them after the weather has passed so you can check in with them.

Packing an Effective Emergency Kit

When packing an emergency kit, you should have the basics for each of your family members to be safe and comfortable for at least 72 hours. The essentials should include non-perishable food, water, first-aid supplies and flashlights with fresh batteries. This kit should be stocked and stored in your safe area at all times.

Your “After the Storm” Checklist

Once the storm has cleared and it is safe to emerge from your safe area, do a recap of your safety plan and a walkthrough of your home to check for damage.

When it is safe to do so, check your property for damage. Inspect your windows, doors and roof immediately, as these areas are more susceptible to water damage first.

If you do end up finding damage in your home, we are here to help. Our trusted staff at SERVPRO of Alamo Heights will be there to clean up and fix your damages. We respond quickly to inquiries and our experienced staff will get you back to “Like it never even happened.”

When the storm is over and your household members have all been marked as safe, make it a priority to do one final audit of your safety plan. Gather feedback about what worked and what needed improvement, and make any necessary adjustments so that you are ready and better prepared for when the next storm rolls through Texas.

If you discover storm damage to your home or business, you can count on SERVPRO to handle the restoration. We’re here 247 to spring into action—get in touch with us today.

The Progression of Water Damage | SERVPRO® of Alamo Heights

5/6/2022 (Permalink)

a bathroom sink showing signs of a water leak SERVPRO of Alamo Heights is your 24/7 water restoration expert. Call us right away if you need immediate service.

A leaky faucet or small water leak in your home can often go unnoticed, but unfortunately even a small amount of moisture can have disastrous effects on your home. An average household leak can waste up to 10,000 gallons of water in a year.

Water damage quickly seeps into floors, walls and other soft surfaces of your home. It is very important to address the problem right away. The timeline of water damage progresses quickly.

In the First 24 Hours

If you live in a house, there is a one in four chance of a flood damaging your home within a 30-year period in a high-risk area. Especially living in “Flash Flood Alley” like we do, knowing what to do in the aftermath is crucial.

The first 24 to 48 hours after flooding or water damage can make the difference between short-term and long-term problems. Items like soft furnishings and upholstery will retain water, and wooden structures and furniture can swell from excess moisture.

Personal belongings like books or photographs are especially fragile and can easily be lost beyond repair. Mold can also start to grow within 24 hours so quick action is essential.

Our experts at SERVPRO of Alamo Heights will help restore rather than replace your possessions and keepsakes. If anything cannot be successfully restored, that will be communicated to you immediately. We aim to remove these types of materials as soon as possible to give them the best chance of restoration.

Within the First Week

After the first 24 hours, water damage will progress further and quickly. Mold can spread like wildfire with excessive moisture. If mold sets in, it can damage your home’s internal structures.

Additionally, porous surfaces, such as wood surfaces and walls, will become increasingly compromised. Metal surfaces will start corroding in this time frame as well.

After One Week

You must avoid letting moisture sit for an extended period of time because some effects may be disastrous or irreversible. As time goes on and no action is taken, it gets more costly and more invasive to reverse the damage. The risk for increased structural damage goes up as well.

How SERVPRO Will Help

SERVPRO’s restoration process begins with the first call, preferably within the first 24 hours of the event. Service work normally starts with a thorough extraction of water. This helps prevent the spread of water and reduces the drying time in the home.

In most cases, floors, furniture and other belongings require a deep-clean, sanitization and deodorization. After the majority of the water has been removed, our specialists will use industry-leading drying equipment to remove the water and moisture you can’t easily see.

After these initial steps, your home may need construction work to get your property back to its preloss condition. This step varies from minor projects to entire structure rebuilds in your home.

Let us simplify the restoration process by handling both the initial long-term damage mitigation and by rebuilding the affected areas. SERVPRO of Alamo Heights will keep you informed every step of the way and have you back in your home or business as soon as possible.

Regardless of the type of water damage sustained, SERVPRO has the tools and teams to help your home or business recover. Contact us 247 when you need a dependable team to help you recover.

SERVPRO Is the Restoration Provider of Choice | SERVPRO® of Alamo Heights

4/20/2022 (Permalink)

A house floating in a large body of water When water damage strikes, make the call to SERVPRO of Alamo Heights for A-to-Z cleanup and restoration

Here at SERVPRO, we are more than simply a cleanup, restoration and construction services company. We also are here for when natural or man-made disasters occur.

Water Damage

Flash flooding happens in an instant. It doesn’t matter if it’s an inch or a foot, any water at all can cause serious damage.

In fact, floods cause more than $10 billion in damages nationwide every year.

If you own a home or are a business owner, chances are that you will encounter flooding problems at some point, but thankfully, SERVPRO has the tools you need to tackle the damages. We will help you understand the extent of the damage so you are able to take the proper steps toward full restoration.

We have the skills and tools to detect hidden moisture and extract standing water. We also can assist you in developing a water damage restoration plan to ensure your home stays clean, dry and is restored to its preloss condition.

Fire Damage

A fire department in the United States responds to a fire every 23 seconds, and there was roughly $8.1 billion in direct property damage and losses nationwide in 2020.

If your home or business has sustained fire damage, we’ll jump right into action with our seven-step restoration process.

This starts with an inspection and damage assessment and progresses through all the necessary, in-between steps before starting repairs and construction.

Storm Damage

From wildfires to tornadoes, or hurricanes to blizzards, storms can wreak havoc on our homes. Our goal is to always be there for you and to help you bring your home back to its pre-storm condition as soon as possible.

With tornado season on the horizon here in Texas, it is more important than ever to have a plan in place in case of an emergency. If a major storm hits Alamo Heights and overwhelms local resources, we have access to equipment and other materials from our other 1,950 locations to ensure a quick and reliable response to your needs.

Storm and water damage can affect not only the structure of your home but your belongings as well. SERVPRO specializes in restoration, with the mindset of restoring rather than replacing.

What Sets SERVPRO Apart?

We are here when you need us. You can reach out to a SERVPRO expert via our 247 Emergency Line day or night and receive immediate assistance.

Our experts in green are part of the No. 1 cleanup and restoration team in the nation with more than 50 years experience. We’re locally owned and operated, but we’re also backed by a network of more than 1,900 locations around the United States. You can rest assured we’ll have your home or business back to “Like it never even happened” status as quickly as possible.

Regardless of the type of damage sustained, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.

The 3 Types of Floods & the 4 Things They Are Often Caused By | SERVPRO® of Alamo Heights

4/12/2022 (Permalink)

a street completely submerged in water and a flood warning sign in roadway Regardless of the cause of the flooding, SERVPRO of Alamo Heights has the team to help you recover from any disastrous event.

When people think of natural disasters, they often first think of hurricanes, tornadoes or lightning, but many people are surprised to learn that flooding is the most common disaster and that it claims the most amount of lives. It impacts homes, communities and even entire cities depending on the severity of the damage.

Flooding can impact any place throughout the U.S., but many floods have similar causality and traits. There are three main types of flooding, which occur for four typical reasons.

The 3 Types of Flooding

Flash floods occur when heavy rainfall impacts an area, overwhelming the ability of the ground to absorb the moisture. Flash floods are quite common, and excess runoff can carry away small objects, cars and people in its path.

River floods are described in the name. If a river becomes too full to be contained by the river bank, the water can quickly spill over the sides and lead to destruction.

Coastal floods occur by large bodies of water, when storm surges or cyclonic activity leads to oceans or gulfs rising to meet flood levels.

The 4 Frequent Causes of Natural Flooding

Heavy rainfall. When storms release an excess of rainfall or spend an extended period of time over an area, flash floods and river floods are likely. Urban areas typically carry the most risk, as they have a higher percentage of paved areas that do not have the ability to absorb water.

Oceanic activity. Storm surges, hurricanes and rising tides can cause water levels to rise in waves, which can invade coastal communities and wreak havoc.

Dams and levees failing. Many people are familiar with levee breaks due to the recent disaster of 2005, Hurricane Katrina. When cracks or excess pressure weakens a levee or dam, it overwhelms the structure and overpowers its ability to keep the water contained.

Snowmelts and ice dams. When heavy snow and extended periods of freezing temperatures occur, snow and ice can build up throughout the winter season. When these start to melt, they can lead to an excess of water flowing through an area. Ice dams or ice jams occur when built-up ice blocks water from being carried down the river, which can lead to the bank overflowing.

Regardless of the cause of the flooding, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when flooding or water damage makes a mess in your life.

Consider Us Your Silent Partner | SERVPRO® of Alamo Heights

3/18/2022 (Permalink)

a workspace and cubicle showing signs of water damage SERVPRO of Alamo Heights are your local commercial restoration experts. Contact us today should you experience any damage.

Business owners of any kind understand the responsibilities and risks of owning your own company! You realize that no matter if the circumstances are good or bad, it’s up to you to fix it. So, things like disasters or accidents can become another full-time job if you aren’t prepared.

But when you have SERVPRO of Alamo Heights on your side, you know you can rest a little easier. We partner with you so that we can take care of some of those responsibilities on your plate. Years of service within the restoration industry have prepared us.

Large loss recovery. Fires, storms and flooding are the top causes of financial loss for businesses within the United States. These events can cause major damage to a business, costing you time and money! When you call SERVPRO, you can rest easy knowing that we are here 247 to help you with whatever restoration or cleanup you may need.

Emergency Ready Plan. In life things happen that are beyond our control, and that’s why we say the sooner you can prepare for things, the better. We will work with you to create an emergency plan for your business. We consider things like finding a temporary work site, creating an emergency chain of command and determining temporary vendors, along with so much more. We want the plan we come up with to be as easy as pushing a button.

Cleaning of All Kinds. Whether your office needs trauma site cleanup or biohazard removal,, or you are looking for general cleaning services like carpet and upholstery cleaning, we can do it all. We have a solution for every situation, in every aspect of the business world.

Restoration Services. If storms bring flood waters to your office, call SERVPRO. If a fire sparks in the staff kitchen, call SERVPRO. No matter what incident occurs in your commercial facility, you can count on SERVPRO of Alamo Heights to restore and clean up.

Industry Specialization. We work to ensure our technicians are highly trained on the ins and outs of all types of commercial enterprises. So, if your business has specific needs, we can tackle it. We also do our best to enclose the work we are doing so that we don’t take away from your everyday business needs.

Whatever your recovery need may be, and whatever your commercial property may require, trust SERVPRO to get the job done. Contact us today to get started on an Emergency Ready Plan or find out how we can serve your business.

Protect Your San Antonio Property from Flood Damage

3/14/2022 (Permalink)

Located in ‘flash flood alley’, San Antonio is one of the most flood-prone regions in North America. The geography and terrain of this area are partially to blame. Heavy rainfall causes runoff to flow quickly downhill. When a large amount of water flows at high speeds, it becomes destructive and erosive. 

Most flooding events occur during the fall and spring, so with spring quickly approaching, it is more important now than ever to make sure your home is protected from floods. SERVPRO of Alamo Heights is here to help residents and business owners in San Antonio and surrounding high flood risk areas protect their properties from flood damage. 

What Makes ‘Flash Flood Alley’ Susceptible to Floods?

A combination of soil composition, geographic location, and steep terrain contributes to the high probability of flooding in this area of Central Texas. The soil here is rocky and rich in clay, so it is not able to absorb excess water during heavy rainstorms. The resulting runoff goes into the nearest stream, eventually causing flooding. 

Major storms pass through San Antonio and surrounding areas from the Pacific Ocean and the Gulf of Mexico. These storms combine with strong frontal boundaries from the Great Plains, resulting in heavy rain that falls too fast for the soil to absorb. 

Over the last 10 years, Central Texas has experienced over 500 flash flood events. Don’t let a flood catch you by surprise, take the necessary precautions to make sure you are prepared to protect your property.

How to Flood-Proof Your Property

There are several ways you can equip your property to prevent flood damage. The two main forms of flood-proofing renovations are known as wet and dry flood-proofing. Wet flood-proofing involves installing flood vents and sump pumps, while dry flood-proofing involves applying coatings and sealants. By taking the following precautions, you can minimize structural damage and restoration costs. 

  • Install flood vents to alleviate the buildup of hydrostatic pressure on the walls and foundation of your property. This pressure buildup can cause structural damage to your home in addition to water damage. Flood vents work by providing an outlet for the water to flow freely through the foundation of your property. 
  • Install sump pumps where flooding happens regularly. Sump pumps allow you to remove water from your basement or crawl space.
  • Install check valves on your pipes. These valves will help prevent backflow from a flooded sewage system. These are extremely important as sewage water is full of harmful bacteria and contaminants.
  • Apply sealants to your foundation, walls, windows, and doorways. This will help prevent floodwater from seeping through cracks into your house. 
  • Direct run-off away from your property. During heavy rainstorms, make sure the runoff is directed away from your building to prevent pooling, which could eventually lead to leaks.

What to Do if Flooding Has Already Occurred

If water is already flooding into your property, don’t panic - follow these steps to protect your property:

  1. Locate the source of the flooding and contain the water. If your flood is caused by something inside, you may need to shut off the main water line.
  2. Turn off the electricity, but only if you can do so safely. Touching electrical components while standing in water can cause electrocution. If it is not raining, turn off the breaker panel outside your property.
  3. Move rugs, furniture, electronics, and other valuables to higher levels to protect them from water damage.
  4. Document any damage done to send to your insurance agent when filing a claim with your flood insurance provider. If you live in a flood-prone region such as San Antonio, it’s recommended to get flood insurance from the National Flood Insurance Program.
  5. Call SERVPRO of Alamo Heights. We will use our advanced tools to remove excess water and dry your property completely. Our water damage restoration process will make it like the flood never happened.

If your property has been damaged by a flood, you can count on SERVPRO of Alamo Heights to provide reliable flood damage restoration. Our team is ready to help you get your damage repaired and return your property to its original condition. 

A Variety Pack of Weather Hazards | SERVPRO® of Alamo Heights

3/7/2022 (Permalink)

an image with a cloudy, rainy, sunny and snowy sky Extreme temperature changes can lead to the possibility of severe weather. SERVPRO of Alamo Heights is a click away if you experience any damage.

You may already be aware, but the United States is among the largest nations in the world. It is second in size to Russia and Canada. China is larger if you don’t count the outlying territories here in the U.S.

When you have a territory of this stature, you can bet that the weather events for every region are going to be different and bring about different weather threats.

With the spring season nearing, the warm and cold air will collide all around the nation and cause distinct weather events, which is why we need to keep in mind the weather events that we are likely to see here in San Antonio.   The Pacific Northwest is bounded by coastal waters and likely to experience heavy rain over the spring months. This can cause issues like flooding or other water damage. With it being in the northern region, they are likely to be dealing with snow as well, which causes problems of its own.

The Upper Midwest and Northeast regions will continue having the typical winter weather—things like snow or blizzards will still be in full effect. These states are likely going to deal with cold weather until early summer when the temperatures start to warm up.   Directly opposite of the Northeast regions, the southern West Coast has to be on the lookout for excessive heat waves. These can endanger many lives. 

The middle of the country, from Iowa to Texas, isn’t in the clear! These areas must watch out for windstorms, derechos and the large risk of wildfires. Not to mention the infamous Tornado Alley lies in this region as well.

Then you have the Southeast, which experiences a wide range of severe types of weather. There are events like tornadoes, severe thunderstorms, rip currents or early-season hurricanes. 

As you can see, where you live doesn’t matter, extreme weather events leave no one out! Your weather might look a lot different than someone who lives in another state, but that’s why it’s important to always stay prepared.

If extreme weather leaves you with damage from water, fire, or other elements, help is a click away. Contact SERVPRO for fast, expert recovery.

Get Emergency Ready With Us | SERVPRO® of Alamo Heights

2/28/2022 (Permalink)

SERVPRO employee standing in office next to a person reviewing plans If the day comes when your business is hit with disaster or emergency, you can rest assured SERVPRO of Alamo Heights will be there to help.

When you own a business, you pour your heart and soul into that company with the expectations for it to run well. You work many hours, dedicating your time to ensure you are maintaining good business standards, finding reliable employees and keeping business rolling in.

So, the fact that a disruption like a natural disaster or an accident can ruin your business in a matter of minutes can be very scary. In fact, according to FEMA, 40% of small businesses aren’t able to reopen after a natural disaster, and a quarter of those that do reopen are forced to close within a year.

It’s important to have an effective plan in place for any emergency that may arise. Some business owners are likely to put this on the back burner, and then before you know it, it’s too later. Three-quarters of all small businesses don’t have a plan in place—and it’s past time for that to change.

We are here to help businesses in San Antonio, Alamo Heights and Terrell Hills get prepared by helping them create an Emergency Ready Plan. We work to help you evaluate any needs or concerns that pertain to your particular area or industry, then create a plan that lays out exactly what to do when disaster occurs.

If the day comes around where your business is hit with disaster or emergency, you can rest assured that with the help of SERVPRO you will be covered. We will help from natural disaster recovery to data recovery or backup. In short, our goal is to create as little as work possible so that if you say “go,” the plan can easily go into effect.

Owning a business is already tough enough; poor disaster planning shouldn’t hinder that. Call your local SERVPRO experts today to help you get an Emergency Ready Plan. Not only will you help protect your business, but you will help protect your employees as well.

When your business is ready to prioritize planning and safety to prevent extended downtime, contact SERVPRO to get the Emergency Ready Plan underway from the folks who know all there is to know about disaster and recovery.

Why Choose SERVPRO as your Professional Restoration Company?

2/17/2022 (Permalink)

At SERVPRO of Alamo Heights, we are proud to provide the best comprehensive restoration services in Texas. Our restoration professionals are dedicated to preserving the properties of home and business owners alike. With more than 50 years of experience, you can count on our professionals to get the job done right. From water and fire damage to storm damage, our experts can take care of your restoration projects from start to finish. 

We strive to be the go-to restoration company for all the mitigation needs of our San Antonio community. Because we are a locally owned and operated company, we understand the unique needs of Alamo City residents and property owners. This allows us to provide services that are catered to meet your unique, individual needs.

Faster to Any Sized Disaster in San Antonio

Our professionals understand the importance of a fast response time around the clock when it comes to restoration. That’s why we provide 24/7 emergency services. Conveniently located in the heart of Alamo Heights, we can get your business or home restored as soon as possible. 

When disaster strikes, we understand that time is of the essence. Our team of professionals will respond to your call with an urgency that is second to none in the restoration industry. With a team available 24 hours a day, you won’t have to wait to restore your property.

Comprehensive Restoration Services

You may know us for our water damage restoration services, but we do much more than you may be aware of. From residential to commercial property restoration, there is no job too big for our team of professionals. 

Any property owner knows the possibilities of encountering mold damage, water damage, fire damage, and storm damage. SERVPRO’s location in the San Antonio area provides restoration for just about any damage your property may suffer from.

The process of property damage restoration can be extremely stressful, especially when your insurance company gets involved. Our specialists will work with your insurance representative to make sure your insurance claims are handled timely and fairly. 

Advanced Technology and Techniques

Technology is constantly changing and rapidly advancing. At SERVPRO of Alamo Heights, we stay up to date with the products, equipment, and techniques we use. Our advanced technology allows us to restore your property faster, more efficiently, and more effectively.

When you use high-quality equipment you can expect phenomenal results. From our sanitizing agents to our water extraction equipment, we use only the best of the best in the industry.  

Our advanced technology makes it easy to meet IICRC standards to keep your property clean and safe. For example, specialized equipment is needed to accurately monitor moisture levels hiding in the walls, floors, and ceiling of a property. We use infrared cameras to help us detect the location of hidden water for a thorough removal. 

SERVPRO of Alamo Heights - The #1 Choice in Cleanup and Restoration

We are proud to provide effective property damage restoration for commercial and residential properties in the Greater San Antonio metropolitan area. When it comes to preserving your valuable property, don’t settle for anything less than the best. Our restoration contractors in San Antonio will make it like your damage never happened - that’s the SERVPRO guarantee! 

When you need restoration services, from mold remediation to water extraction, don’t settle for anything less than the best. Let our highly-trained professionals at SERVPRO of Alamo Heights save your property.

Give us a call at (210) 822-2063 to experience the SERVPRO difference for yourself today. 

Eliminate Electrical Fires on Your Commercial Property

2/10/2022 (Permalink)

Electrical fires are one of the most common types of fire that occur in commercial properties today. This is primarily because modern buildings feature copious amounts of electrical wiring in the walls for light and power. 

Commercial fire damage is always devastating for a business or commercial property. In addition to the obvious resulting fire and smoke damage, significant water damage from the firefighting process can also occur. 

At SERVPRO of Alamo Heights, our goal is to help businesses in San Antonio and surrounding areas keep their property and its occupants safe from fires. We also provide efficient fire damage restoration if a fire has already occurred.

There are certain things every business owner must be aware of to protect their property from fires. From the causes to preventative measures, our restoration experts are here to help you prepare for the worst.

Common Causes of Electrical Fires

Modern businesses rely on many electronic devices for their everyday functions. Unfortunately, this abundance of electrical wiring brings the risk of fire. Many commercial fires are the result of problems with the electrical wiring of large appliances, machinery, or electronic devices. 

Faulty or damaged equipment can also start a fire. Additionally, if a piece of equipment is being overworked, it can overheat and cause a fire.

As a building owner, you may be liable to your business partners, employees, customers, and neighbors for damage caused by fire, so it's vital that you do everything you can to protect your business and its surroundings.

The leading causes of electrical fires on commercial properties include:

  • Old and defective wiring
  • Overloaded circuits and short circuits 
  • Faulty fuses
  • Loose connections 
  • Imbalanced electrical loads

Take Preventative Measures to Prevent Electrical Fires

Every business must take the proper electrical safety precautions to prevent electrical fires. Not only do electrical fires damage the building structure, but they also put everyone inside at risk of injury. 

While you can’t always predict when a fire is going to occur, you can take preventative measures to decrease its occurrence. In addition to eliminating fire hazards, there are several steps you should take to make sure your business is fully prepared to face fire disasters.  

    • Develop an evacuation and fire-safety plan. Make sure all occupants are aware of the procedures.
    • Regular fire drills are crucial for the safety of everyone in the building.
  • Inspect fire protection systems, such as commercial-grade fire extinguishers, alarms, and sprinkler systems. Fire protection systems can help stop a fire in its tracks before it does widespread damage. 
  • Fire extinguishers are a key part of your business emergency plan because they help you to effectively put out a fire before it grows. If you have an extinguisher in your business, it’s important to have it inspected and serviced regularly.
  • Electrical inspections should be performed by a professional to ensure that all electrical wiring is up to code before an electrical appliance or large machinery is installed. Electrical problems can be found by conducting periodic inspections of the building, especially during or after renovations.
  • Proper cleaning is also important in fire prevention. If you have clogged air filters or dust collecting vents, then you’re creating the perfect environment for a fire.

SERVPRO of Alamo Heights - The Fire Damage Restoration Pros

SERVPRO of Alamo Heights is your full-service restoration company, mitigating both commercial fire and water damage. We can revive your business or commercial property to its original state, like the fire never happened. 

When you have a fire, you need to make sure that the fire damage is dealt with quickly and professionally. At SERVPRO of Alamo Heights, we have the training and the experience to make sure that the fire damage is properly taken care of. We respond to every call with a high level of urgency. From the initial fire damage assessment to the cleanup and fire damage restoration process, we understand the importance of a quick response. 

Our fire damage experts know that every minute lost restoring your business after a fire disaster is a potential loss of revenue. The smoke odors and fumes from the fire can negatively affect the air quality in the building, directly affecting everyone inside the building and even potentially causing the business to close. 

Our commercial fire damage professionals are committed to providing business owners in San Antonio, Alamo Heights, and other surrounding areas in Texas with reliable fire damage restoration services.

For further information about commercial fires and electrical fires, contact our professionals at SERVPRO of Alamo Heights at (210) 822-2063. 

Full Service Restoration Is Our Business | SERVPRO® of Alamo Heights

2/9/2022 (Permalink)

a green SERVPRO van parked in a warehouse full of equipment When you need cleanup and recovery of any kind, you can trust SERVPRO of Alamo Heights to get the job done.

If you were to see a big green truck driving through your neighborhood, you would probably gather that someone has experienced some kind of accident or disaster.

At SERVPRO, we are known as being a cleaning company, and while that is true, we also offer full-service, top to bottom cleaning, restoration and reconstruction!

We want to give you a deeper look into the services we provide:

Water damage recovery. No matter what caused water damage in your home or business, we can be there in no time to help you get back on your feet.

Fire damage recovery. As shocking as it may sound, a fire happens every 23 seconds in the United States. Just like any other type of disaster, fires can do a lot of damage, and that’s why we ensure that we get you fixed up in no time!

Mold removal. Whether it’s because of water that wasn’t seen or seemingly came out of nowhere, mold can threaten the structure of your home. Mold can easily spread, which is why it is of the utmost importance that you have the professionals handle it.

Storm recovery. Whether your home is struck by lightning or it flooded, natural disasters typically bring about large-scale damage. But with our highly trained technicians, we can help you with the recovery needs your home needs.

Commercial needs. If you are a business owner, you can rest assured that we will provide you with the same services we offer to homeowners—and then some!

General cleaning. No matter the type of structure, a home or business, it will require regular and deep-cleaning, and we understand that you are busy! That’s why we have can help you with the heavy-duty cleaning like carpet or upholstery cleaning.

Specialty cleaning. Beyond basic cleaning, we can also provide you with highly specialized cleaning for documents, biohazardous conditions and more.

Construction. Sometimes your home or business can be so severely damaged that it can’t be simply restored, and you can count on SERVPRO to take the necessary actions to construct and return your place to its preloss condition. 

Add 24-hour service and an easy insurance process to all this, and the picture becomes clear—when you need cleanup and recovery of any kind, you can trust SERVPRO to get the job done.

 

Commercial Water Damage: Everything You Need to Know

1/29/2022 (Permalink)

Commercial water damage can be a serious issue for businesses of all sizes. Leaking pipes, flooding, and other water-related disasters can cause extensive damage and disrupt business operations. If you're a business owner, it's important to be prepared for disasters and to know what to do when you need commercial damage restoration.

At SERVPRO of Alamo Heights, we are passionate about providing business owners with the proper resources needed to be prepared for and prevent water damage in their commercial properties. In order to effectively prevent water damage, you must be aware of all the potential causes of commercial water damage.

A leak, flood, or mold growth can drastically affect business operations, and may even result in business closures. If water damages have ravaged your commercial building, we are ready to help you restore your property to its original condition and protect your business from costly water damages.

Potential Causes of Commercial Water Damage

There are many causes of commercial water damage, and it's important to be aware of all potential causes in order to prevent a disaster. Potential causes include:

  • Malfunctioning appliances: Water-based appliances use large volumes of water, and when they malfunction it can cause catastrophic damage. Commonly, water damage is caused in businesses when a sprinkler system goes off. Not only can water disasters cause damage and mold growth, but they can also cause electrical fire hazards. This is a major risk in businesses that use computers and other electronic devices on a daily basis.
  • Leaking pipes: A broken pipe can release gallons of water in a short period of time, causing extensive damage to your property. Leaks can go undetected for long periods of time, becoming known only when the damage has already been done.
  • Flooding: Floods can occur when a flash flood hits your area, or when excessive rains cause rivers and streams to overflow. San Antonio is located in Flash Flood Alley, one of the most flood-prone regions of North America. For this reason, flooding is one of the leading causes of water damage to businesses in Alamo Heights. When a flood occurs in your commercial property, it can destroy stock, supplies, and equipment.

Commercial water damage can be a serious issue for businesses of all sizes. If your property suffers a water disaster, whatever the cause may be, it's important to take action right away to minimize the damage.

The Effects of Water Damage on Businesses

Water damage can have a devastating effect on businesses. Not only does it cause physical damage to the property, but it also disrupts business operations and destroys valuable inventory and equipment. In some cases, water damage can even lead to the closure of a business, which can set any business back drastically. 

If water damage goes untreated for too long, it can lead to mold growth wherever there is moisture. This can negatively affect the air quality in your business.

We understand that your business operations are important, so we will make sure to get the job done as efficiently as possible while working around your schedule to limit interruptions.

How to Restore Your Property After a Commercial Water Damage Disaster

If your commercial property suffers a water disaster, you must take action immediately to restore it. We have the resources necessary to restore your business to its original condition, and we'll work tirelessly to get your business back on track.

Our highly trained professionals have the experience and equipment necessary to quickly restore your property to its pre-disaster condition. We are also conveniently located to quickly serve all commercial properties in San Antonio and surrounding areas.

The first step of property damage restoration is to assess the damage and make a plan of action. Depending on the extent of the damage, more intensive recovery processes may be necessary. In some cases, the damage is irreparable and reconstruction is needed. Once our professionals have developed a plan of restoration, we will get to work using our industry-leading equipment and products to make it like the damage never even happened.

Our restoration professionals are ready to handle your property damage, whether your job requires repairs or reconstruction. There's no commercial disaster recovery job too big or too small for our experts at SERVPRO of Alamo Heights.

Commercial Restoration in Alamo Heights TX

The water damage restoration experts at SERVPRO of Alamo Heights are fully equipped, licensed, and certified to fully remediate your commercial water damage, no matter how drastic the damage is. We have thorough experience with helping businesses get back up and running quickly and efficiently.

For more information about our commercial restoration services, please visit our website or call us today at (210) 822-2063. Our restoration experts are eager to help your business get back on track.

What to Expect After Water Damage Strikes | SERVPRO® of Alamo Heights

1/24/2022 (Permalink)

a house floating in a large body of water When water damage strikes, make the call to SERVPRO of Alamo Heights for A-to-Z cleanup and restoration.

It may come as a surprise to you, but 14,000 Americans have a water damage experience every day! At some point or another, it’s likely you might be one of them, and if that’s the case, you can rest assured that SERVPRO has your back.

Our team knows the process of water damage cleanup like the back of our hand, and we want to give you a rundown of what you can expect from our highly trained team of professionals:

Emergency Contact. When you call us, we will ask you a few questions so that we can better understand the situation. We then set up a time to meet and review the damage in person. We understand that any disaster is an emergency, so we make it our priority to act quickly.

Water Damage Inspection and Assessment. Once our team arrives at your home, our first step will be to ensure that the water has been stopped at the source. We will then walk through your house and around your property to evaluate the damages and make note of any hazards along the way. We then discuss with you the next steps to take.

Water Removal. If there is standing water in your home, it’s got to go! So, that’s our first step. We’ll use powerful pumps and extraction units to remove hundreds and even thousands of gallons of water from your house. Removing the water will limit its damage, help your house dry out faster and reduce the risk of mold growth.

Damaged Material Removal. While we always work with a restoration-first mindset, water damage often renders items unusable. We’ll quickly remove those from the house, which will create open space and allow for quicker drying.

Cleaning, Sanitizing and Deodorizing. If you’ve ever taken a whiff of standing water, you know it has a distinctive (and well, nasty) odor. It’s also potentially filled with toxins and other gross things, so this step is important.

Drying. When all standing water is removed, it’s important to remember that some water or at least moisture can be hidden from the naked eye. Even a tiny bit of moisture can result in mold growth, which can damage the structure of your house. To limit mold growth, we work to restore a normal moisture balance in your home.

Monitoring. While your home dries out, our job is to stay in constant contact with you. We want to ensure that your home is getting the best treatment possible, which is why we will visit daily to make sure the process is moving along smoothly.

Repairs and Construction. Once the house is entirely dried out, the rebuilding begins. Whether you need a small-scale repair or a full-on construction project, we can handle all the details from start to finish.

If water damage impacts your property, call SERVPRO for complete cleanup and restoration. We’ll make sure your property is back to normal and “Like it never even happened.”

Winter Storms in Texas: What to Do When Disaster Strikes

1/18/2022 (Permalink)

Winter storm season is upon us, and while snow and ice usually aren't common occurrences here in Texas, they aren't out of the question. It's important to be prepared for winter storms, even if they are unexpected or uncommon, and to know what to do when your property is damaged by surprise events.

Last year in February, Texans faced an extreme winter weather event unlike any we’ve seen in decades. It left millions of people without power in freezing temperatures. This year, we want everyone to be prepared in case there is another unexpected weather event, and to have the reassurance that if something happens to your property as a result, you’ll have a team of professionals ready to make it "Like it never even happened."

Possible Winter Storm Damage in Alamo Heights

In Alamo Heights, Texas, it's possible that you will experience winter storm damage to your home or business. If this happens, don't panic - we're here to help. Our disaster cleanup services start with a free consultation and quote on what it would cost to have our team come in and clean up after a storm has passed through your property. 

We can do everything from remediating water damage from melting ice, flood damage, to sanitizing any areas where mold may have started growing due to water intrusion during the storm event. Our goal is to help homeowners and business owners alike restore their properties after storm damage while providing peace of mind through fast and effective services.

In addition to home restoration projects, we are also able to tackle large commercial restoration jobs. There’s no job too tough for our highly trained storm and water damage restoration specialists.

If you want some peace of mind and assurance that your property will be taken care of after a storm, give our team a call. We'll work with you to get your home or business back to its pre-storm condition as quickly and efficiently as possible!

Winter Storm Preparation in Alamo Heights, TX

If you're like most people here in Texas, you're probably not used to dealing with winter storms. While they may be rare, they aren't impossible, and it's important to be prepared for the worst.

Be prepared for winter storms by stocking up on supplies like flashlights, batteries, food, and water. Have a plan in place for extended power outages, and be sure to keep your car fueled up in case you need to evacuate. If flooding is likely in your area, move any valuable items off the ground or put them upstairs where they will be safe from potential flooding. 

From high winds to sudden freezes, winter weather can wreak havoc on your property. In order to protect your property from stormy weather, there are certain ways you can protect your property. 

Don’t let winter storm damage catch you by surprise! Be prepared for the unexpected with these preventative measures:

  • Trim tree branches away from your building
  • Strong winds and heavy rainfall can cause trees to fall on power lines or even on your home or business, causing significant damage and power outages.
  • Make sure your roof is free of leaks
  • Leaks in your roof, whether they are big or small, can cause water damage inside your building. If water damage isn’t taken care of quickly, it can lead to structural problems and mold growth. 
  • Keep your pipes well maintained
  • Leaking pipes can cause significant damage to your property’s structure, especially if you are unaware of the leak. Oftentimes, leaking pipes are unnoticeable and hidden within the walls until they become a major issue.
  • Weatherize your home with insulation and weather stripping
  • Not only will this keep your indoor environment comfortable and warm when the weather outside is frightful, but it will also keep your heating bills low and keep your home safe from damage. In the event of heavy rain, having properly sealed windows and doors will keep rainwater from coming inside and causing water damage.

SERVPRO of Alamo Heights is There For You

Being prepared for flooding and freezes can help decrease the chances of storm-related damage, but sometimes damages still occur. That’s where our storm damage restoration team comes in. SERVPRO of Alamo Heights is strategically positioned to provide you with an immediate response to your emergencies, helping to minimize the damage as well as the cleaning and restoration costs. We pride ourselves on being faster to any-sized disaster

If your home or business is affected by any kind of storm damage, from heavy rain to ice, you can count on SERVPRO to make it "Like it never even happened." We understand that storms don’t stick to an itinerary, that’s why we are ready to help 24/7!  

In the event of a winter storm, don't hesitate to give us a call! Our disaster cleanup team is here to help you restore your home or business back to its pre-storm condition. We understand that these events can be unexpected and stressful, so we're here to help make the process as smooth as possible for you. From repairing water damage from roof leaks to sanitizing areas affected by mold growth - we can do it all! Contact us today at (210) 822-2063  for more information on our storm damage restoration services.

Where There’s Smoke, There’s Fire | SERVPRO® of Alamo Heights

1/10/2022 (Permalink)

a small paper house burning If your home or business has any damage, SERVPRO of Alamo Heights is ready around the clock to help you recover.

Have you ever heard of a tetrahedron? It’s a concept probably explained during your geometry class.

You might be wondering—why are we talking about geometry? Well, it relates to fire safety.

There are four major components known as the fire tetrahedron. These things have to occur in order for a fire to survive.

Without these four elements, a fire can’t start, and that also means that removing any of these elements can help stop a fire.

The 4 Things a Fire Needs to Live

Fuel—something to ignite. There has to be something that can act as a fueling agent in order for something to burn. Wood, plastic and fibers are some of the best fuel agents around.

Heat—enough to cause combustion. Depending on what substance you have, the amount of necessary heat will vary. And likely almost anything will either melt or ignite, causing a combustion of some sort.

Oxygen. Just like us, a fire requires oxygen in order to feed the fire. It will help it grow and generate products of combustion. That’s why when you are trying to put a fire out, smothering a fire (removing the oxygen) will help it go down sooner.

Chemical Chain Reaction. The cycle of fuel, heat and oxygen will create a chain reaction, which will keep a fire burning. So, essentially, the feeding of these things will help a fire grow and continue to burn.

The 4 Ways to Stop a Fire

Cool it. Obviously, the opposite of hot is cold, and that’s what you will need in order to put a fire out. You can use buckets, gallons or water hoses to help you douse a fire. These things act as cooling agents, which make combustion no longer a possibility. It’s important to remember that heat will make water evaporate so it will take a large amount to adequately cool the fire.

Smother it. Back to what we said before, oxygen feeds the fire, so therefore the only logical thing to do is smother a fire in order to put it out. So whether you are trying to put out a birthday candle or a major fire, the best thing you can do is suffocate it of oxygen. 

Starve it. Just like most things in life, if you starve something it will likely die. The same will be said for a fire, starving it of fueling resources, like wood, leaves it with nothing to feed off of. For example, if a wildfire is burning, the best thing you can do is create a boundary of starvation.

Interrupt the chain reaction. Sometimes fires require a greater interruption, so that’s where things like chemical agents can help put a fire out. The chemical halon is a very effective fire retardant, but it has an an elevated potential for ozone depletion, which can be seen as an environmental threat. Because of this, its production has been stopped.

If the fire tetrahedron makes a wreck of your home or business, we’re ready around the clock to help you recover. Contact SERVPRO anytime for fast, thorough cleanup and recovery after a fire.

Protect Your Business from Fire, Water, & Mold Damage

1/3/2022 (Permalink)

Is it one of your new year’s resolutions to have a safer, healthier business? If so, SERVPRO of Alamo Heights can help you achieve that goal. All businesses are suspect to some amount of structural damage, whether it’s due to water, fire, mold, or inclement weather, but there are certain steps you can take to help minimize their occurrence. 

The New Year is a time of fresh starts and resolutions, but it’s also the perfect time to make sure your business, home, family, and everything you love is protected against water damage, fire damage, mold, and inclement weather. SERVPRO of Alamo Heights is here to help you equip your business to protect your business from these safety hazards. 

We want you to enjoy all the excitement that comes with the new year without the fear of safety hazards in your home or office due to water, fire, or mold. We're proud to offer comprehensive 24-hour emergency services including water damage clean-up, fire damage restoration, and mold remediation, so you don’t have to live with damaged property. Don’t hesitate to give us a call at (210) 822-2063.

Equip Your Business to Protect from Damage and Safety Hazards

We will be here for you when disaster strikes, but we want to help you prevent the need for our restoration services! To keep your property safe this upcoming new year, there are several ways you can equip your home to prevent water damage, fires, and mold growth. Our goal is to provide our customers with information about how to prevent damages, and what to do if damages have already occurred. 

There are a few things you can do that apply to all sorts of property damages. For example, create or update your emergency preparedness plan including evacuation routes and meeting places in the event of an emergency, to ensure that everyone is kept safe. To minimize repair costs, make sure your insurance policies are up to date.

SERVPRO of Alamo Heights is here to help you protect your family and property this New Year! Give us a call at (210) 882-2063 or visit for more information.

How to Protect Your Business from Water Damage

Whether it’s a slow, hidden leak, a huge catastrophic leak, or an appliance overflow, water damage can wreak havoc on your business. Preventing water damage from occurring in your business will help you protect it from structural damage and mold growth. There are several precautions you can take to help protect it from devastating water damage.

Check your hoses and faucets that are connected to your appliances on an annual basis. This will be a preventative measure for leaks coming from your washing machine, dishwasher, or refrigerator. These large appliances use a lot of water, so a leak could be significant. When you check the hoses and faucets, look for cracks and water leaks.

Another thing you can do is install pans under your sinks. The pans will prevent damage by catching any water from small, slow, undetected leaks. If you are concerned about undetected leaks, you may want to consider investing in a water alarm. These alarms work similarly to smoke alarms, by detecting water and setting off an alarm when a water threat is detected.

If you experience water damage, call SERVPRO of Alamo Heights right away for fast and effective clean-up and restoration services. 

How to Prevent Fire Damage in Your Commercial Property

As you are probably aware, fires can quickly destroy your building. There are several things every building should be equipped with to keep fires and fire damage at bay.

For example, fire extinguishers should be kept in strategic locations throughout, and everyone in the building should know how to use them properly. Smoke detectors and carbon monoxide detectors should be installed and should be checked regularly to make sure they have fresh batteries. Having a working smoke alarm greatly reduces the chances of extreme fire damage or injuries.

In the event of a fire, call SERVPRO of Alamo Heights for timely and professional fire damage restoration and cleanup services.

Prevent Mold Growth in Your Business

Begin the new year with the certainty that your office’s indoor air quality is healthy. Air purifiers and filters can help you effectively kill mold spores to make the air cleaner.

There are several things you should look for in a high-quality air filter. True HEPA filters are the superior choice, meeting high standards of air quality maintenance put in place by the U.S. Department of Energy standards. The abbreviation HEPA stands for high-efficiency particulate air, and for good reason. HEPA filters are capable of removing at least 99.97% of dust, pollen, mold, bacteria, and other airborne particles. 

Monitoring the indoor humidity level will also help to prevent mold growth. Investing in an effective dehumidifier may be a good idea in areas of your business that are prone to elevated humidity levels, such as bathrooms. 

If mold growth occurs, contact SERVPRO of Alamo Heights for mold remediation services.

Call SERVPRO of Alamo Heights in Your Time of Need

The experts at SERVPRO of Alamo heights utilize the highest standards of restoration and follow IICRC guidelines to ensure every job is done correctly. We're here to help you 24 hours a day, 365 days a year. 

We're here to help make the restoration process as smooth as possible for you! For more information about our services or to schedule an appointment, contact us today at (210) 882-2063.

Happy New Year from SERVPRO of Alamo Heights! We hope you have a safe and healthy start to 2022.

Help When There’s No Time to Waste | SERVPRO® of Alamo Heights

12/20/2021 (Permalink)

a small interior room showing extensive damage from a recent fire If a fire issue pops up during the holidays, remember the trusted leader in the recovery industry, SERVPRO of Alamo Heights.

When you were younger, you may have had to routinely wait for things. You waited in line, you waited on the mail, you may even have waited on hold on the phone.

These days, things are different. Because we have everything at our fingertips 247, we expect things to happen right now! While sometimes waiting is part of the excitement, there are some things in life you should never have to wait for. Damage to your home or business is one of those things.

At SERVPRO, we know that damage done to your home or business can be life-altering, and that’s why we can assure you that someone is always available to take your call. Because when damage sits, everything goes downhill.

After a fire. If a fire were to engulf your home or business, it’s not only going to affect the structure of your home, but it will devour your items or at the very least cover them in soot. When this happens, the soot can embed itself in carpets or fabrics, and over time starts to corrode things.

That means that if the fire didn’t ruin your items, the soot will.

And as if fire and soot aren’t enough, fire damage also leaves you with a new home fragrance that you will not enjoy! That smell will embed in everything, causing you to get whiffs of it often.

After water damage. After water damage, a whole different problem can emerge. You have 48 hours at most before water damage can become mold damage.

Not only is mold nasty and stinky, but it will likely cause a serious threat to your respiratory health. And just like fire damage or soot, water damage can start to cause structural damage, meaning even more costly repairs to be needed.

That’s why we fully understand the need for instant gratification when it comes to the restoration of a home or business. Our priority is to not only help you get back to your day-to-day lives, but we want to help you minimize any disaster we can.

That’s why we are ready for your call, no matter the day or time. We are here for you, ready to get your home or business fixed up so that you can continue with your normal activities.

When you need help after a home or business disaster, fast service is a priority, and there’s nobody faster or more prepared than SERVPRO. Call us anytime to take advantage of our 24-hour emergency service.

The Winter Preparation Checklist for Warm Weather Areas | SERVPRO® of Alamo Heights

12/6/2021 (Permalink)

a close-up image of a wiper blade wiping away condensation on a car windshield If winter weather should bring damage to your home or business, contact SERVPRO of Alamo Height for fast, restorative solutions.

When the radio starts playing “White Christmas” and the holiday commercials start, it usually feels pretty strange with the weather being so mild.

Winter weather in San Antonio just doesn’t fit the “normal” narrative, except for last February, of course. In Alamo Heights, we’re not overly concerned with prolonged freezes, frozen pipes or snow tires—and certainly have no need for snow plows.

That said, there are still a few things that we should take care of during the winter months as a matter of preparation and prevention:

Prep your HVAC unit You’ll need your heat some in south central Texas this winter, so you’ll want to know your heating system is working well and operating safely. Having a professional come out to perform routine maintenance is a solid idea, and it can spot and remove fire hazards, too.

Take care of your home maintenance. Thankfully, we’re not normally hammered with three feet of snow over the winter like some northern and upper mid-western states. However, there are some things you can do to prepare for the cooler weather.

If you have a fireplace, double-check that the chimney is clear and free of creosote. Consider wrapping exterior water pipes to avoid a frozen pipe. Check your roof for damage and clear the gutters of all debris and obstructions as we don’t want rain water backing up and coming into the home. Watch out for critters! When the cold weather hits insects, pests, rodents and other small animals will be looking for heat and shelter; don’t let it be in your home.

Weather-proof your home Consider adding insulation to your attic and sealing your windows and doors. This will reduce cold air infiltration and help save you money on your utility bill.

Take care of your car. Make sure your car tires have acceptable tread life left, and consider new windshield wipers. While you may end up driving in ice or snow, the more likely scenario is driving in the rain. Make sure you can do it safely.

If winter weather or unexpected flooding causes water to damage your home, we’re always here to help. Contact SERVPRO to see how quick and easy it is to let the pros handle your cleanup and recovery.

Protecting Your Home from Furnace Fires

12/6/2021 (Permalink)

Did you know that 1 in every 7 reported house fires involve heating equipment? While furnaces are a highly effective way to keep your home warm and cozy, they also can pose dangerous fire hazards. Most modern gas furnaces are equipped with safety mechanisms to prevent explosions and fires by automatically shutting off if overheating is detected. However, it’s important to be prepared in the event that this safety mechanism fails. There are several preventative measures you should take to keep your home safe from fires caused by your furnace. 

Leading Causes of Furnace Fires and How to Prevent Them

One of the most common causes of a furnace fire is the motor overheating. This can be caused by multiple things that overwork the motor in your furnace. One of these things is a dirty air filter. If the air filter on your furnace is bogged down with dust and debris, it restricts the airflow to your furnace. The restricted airflow makes the furnace work harder than it usually does to get the airflow it needs. This results in reduced efficiency as well as eventually causing the motor to overheat. Dirt buildup on the motor can also act as additional insulation, leading to overheating as well. This is why it is important that your vents are thoroughly cleaned and inspected at least once a year.

Make sure to perform routine checks on your smoke detectors and carbon monoxide alarms at least once a month - especially during the winter when your furnace is going to be in use. This will allow you to know when a fire is occurring or about to occur, and give you a chance to stop the fire in its tracks. Preventing the fire will not only keep you safe, but it will also prevent fire damage to your house and belongings. If you do encounter any kind of fire damage in your home, our compassionate team of professionals will help you restore your property quickly and efficiently. 

What to do if Your Furnace Catches on Fire

Hopefully, you can avoid furnace fires altogether, but In the event where it’s too late for preventative measures, and your home is already ablaze, it’s important to act fast. If you have a fire extinguisher or a fire blanket on hand, use it to put out the fire as soon as possible. Once the fire is extinguished, call the professionals at SERVPRO of Alamo Heights and request our fire damage restoration services. Our team is fully equipped to handle fire damages big and small. We will restore your property, including your personal belongings, and focus on a “restore” versus “replace” mentality. From your precious family photos to your TV set, our team is capable of restoring your belongings to their pre-fire condition. 

Reliable Fire Damage Restoration by SERVPRO of Alamo Heights

SERVPRO of Alamo Heights is a trusted leader in the restoration industry. We employ highly trained fire damage restoration technicians you can count on to restore your property efficiently and compassionately. Because we are locally owned and operated, we are able to respond quickly to your urgent calls. When it comes to fire damage, we understand the importance of preserving your home and belongings, and will do everything we can to return your property to its original condition. If you require fire damage services or have any questions, feel free to give us a call at (210) 822-2063!

How to Keep Your Home Safe When a Fireplace is in Use

11/29/2021 (Permalink)

As autumn dwindles away, colder weather begins to set in. Though we tend to have warmer winters here in Texas, it's not uncommon to experience chilly temperatures every now and again during the colder months. When this happens, you may decide it's time to crank up the fireplace, and enjoy the warmth and ambiance that it brings to your home. Fireplaces are a great, cost-friendly way to heat your home, whether your fireplace is powered by electricity, oil, or wood. However, as with any heating element in your home, fireplaces carry a fire risk. SERVPRO of Alamo Heights is dedicated to teaching fire safety to the residents of Texas, and in the unlikely and unfortunate event that you do experience a household fire caused by your fireplace, we're here to help with any of your fire damage restoration needs.

How to Prevent Household Fires When a Fireplace is in Use

While fireplaces are a great way to heat your living space, they can pose a risk if not used properly, as with any open flame inside your home. There are steps you can take to ensure that your home is safe when you decide to light the fireplace.

Keep Flammable Objects Away

Rugs, curtains, furniture, clothing, and more are all considered flammable objects. They easily catch fire when exposed to an open flame, and allow it to spread quickly. When you light your fireplace, ensure that there is ample space between the fire and any flammable or combustible objects.

Never Leave a Fire Unattended

Someone should always be in the room when the fireplace is lit. Although rare, a fire may become too strong and spill out of the hearth. If left unattended, the fire will spread quickly. Never leave your home when a fire is burning, even if only coals remain, and never leave children unattended with a fire. In the unlikely event that the fire overflows from the hearth and begins to spread, put it out quickly using a fire extinguisher, which you should always have on hand and readily accessible in your home.

Keep a Window Cracked

Keeping a window cracked while a fireplace is in use allows for a flow of fresh oxygen throughout the room. This prevents too much carbon monoxide from building up inside your home, and will reduce the amount of smoke in the air. Too much smoke inside your home can result in smoke damage and health hazards.

Use Dry and Well-Aged Wood

Wet and colorful wood causes more smoke and impurities to build up in the air throughout your home. It can also cause soot to build up in the chimney, which poses another fire hazard.

Prevent Embers From Flying

No matter how safely you've built your fire to be, embers can escape from the hearth easily, and can sometimes travel a few feet before landing. This often causes fires, even if you've removed flammable objects from the immediate area. The best way to prevent this from happening is to make sure your fireplace is covered by a metal net or glass screen, to prevent embers from escaping.

Keep Your Chimney Clear

Your chimney should always be clear of debris, animal nests, and soot before a fire is lit. You can check the chimney by taking a flashlight and looking up inside of it. If you can't see it clearly, use a mirror to get the angle right. If you can see that your chimney isn't clean or clear, you will need to contact a chimney sweeper to clean it out before you begin using your fireplace again.

What to Do if Your Fireplace Causes a Household Fire

Even when you've taken all appropriate fire safety precautions, a fire could still occur within your home. Make sure you're prepared in the unlikely event that this happens.

If the fire is small and manageable, extinguish it with a fire extinguisher. You should always keep one readily available inside your home. If the fire is large or spreading quickly, notify all residents and evacuate the home immediately before notifying your local fire department.

No matter the size of the fire or the extent of the damage, SERVPRO of Alamo Heights is here to help with all of your fire damage restoration needs. As soon as the fire is extinguished, by you or by the fire department, give us a call.

SERVPRO of Alamo Heights Has the Fire Damage Restoration Experts

Our fire damage restoration process includes assessing the fire damage, and if water was used to extinguish the fire, we will check for standing water and mold left behind as well. If the fire damage or smoke damage is extensive, we will remove all items from the home to restore, and we will restore the foundation within, back to its original state. Our goal is always to make it seem as if the disaster never happened.

SERVPRO of Alamo Heights is available 24/7 to assist with your fire damage restoration. Any time of the day or night, give us a call, and we'll arrive quickly to assess the damages and give you an honest quote. Give us a call today at (210) 822-2063!

A Leaking Water Heater Can Cause Significant Water Damage

11/17/2021 (Permalink)

As colder weather sets in, you may find yourself using hot water more than usual. Water heaters are an essential part of any home, especially in the winter months. Your hot water heater should be able to heat your home's water efficiently, allowing for a steady flow of hot water during a shower or bath, or when you're washing dishes or clothes.

If you notice that your hot water is running out faster than usual, it could mean that your hot water heater is leaking, or the water heater is faulty and needs to be repaired or replaced. A leaky water heater that goes unnoticed for too long, or that causes a flood in your home, can result in significant water damage. It's important to check on your hot water heater regularly, and to know what to look for when something seems amiss.

Leaking Water Heater

If you discover that your hot water heater is leaking, it's important to shut off the water source immediately to prevent water from continuing to pool on your floor, and to try to determine where the leak is coming from. A small leak in your water heater that is quickly noticed is often nothing to worry about and can be cleaned up by hand, however, a leak which has been standing for a long time may already be causing water damage within your flooring. If there's any doubt about how long water has been standing on your floor, especially if the flooring is made of a porous material like hardwood, it's essential to get the damage assessed by the experts at SERVPRO of Alamo Heights.

Burst Water Heater

A water heater may burst when it experiences too much pressure. This can cause a flooding event within your home, which should be considered a water damage restoration emergency. Any flooding event within your home should be tended to immediately to prevent further damages and costly repairs. The experts at SERVPRO of Alamo Heights are standing by, waiting for your call.

Water Damage Caused By a Water Heater

When there is a significant amount of standing water on your flooring, or when even a small puddle of water has been left to seep in for too long, water damage is sure to occur. Water damage presents itself in the form of rotting, mold, and mildew, but is often difficult for the inexperienced eye to catch. Some forms of harmful mold may not even be visible by the time that they are causing damage to your air quality, and mold must be eliminated by a professional.

When you've experienced water damage in your home, water damage restoration is necessary. SERVPRO of Alamo Heights is here to help with all of your water damage restoration needs. Our water damage restoration experts are available 24/7, and arrive fast to assess your damage and give you an honest quote. When you call SERVPRO of Alamo Heights, you can guarantee that your property will be treated with integrity. We thoroughly eliminate water damage, and restore your property to its original state.

SERVPRO Has the Water Damage Restoration Experts

It's important to call SERVPRO of Alamo Heights for all water damage restoration emergencies related to leaking water heaters. Our technicians are immediately dispatched to work on the scene of an emergency so that they can begin drying out your home and performing water damage restoration services. Give us a call today at (210) 822-2063!

Do You Know the 5 Leading Causes of House Fires? | SERVPRO® of Alamo Heights

11/10/2021 (Permalink)

a firefighter battling a fire with a water hose in hand Regardless of the cause, SERVPRO of Alamo Heights are here for you if your home is affected by fire.

Homeowners can face numerous challenges from potential disasters around their homes. One of the most frightening scenarios for any homeowner is a fire.

Fires are unpredictable—they seemingly start out of nowhere, spread quickly, and cause massive devastation. Obviously, homeowners go to great lengths to avoid fires.

But despite all of the awareness campaigns, more than a quarter of all reported fires still occur in homes.

What are the top causes of fires in the home? Let’s take a look and see if we can reduce the number of fire incidents through information and education.

Cooking. Want to avoid a house fire? Never leave your cooking unattended! This is by far the top cause of home fires and injuries (but interestingly, not casualties). Almost half of all home fires start in the kitchen, and the reason is unattended cooking. The biggest thing you can do to avoid a fire at home? Stay at the stove or grill while your food is being prepared and never leave it unattended.

Heating equipment. Though not nearly as prevalent here in Alamo Heights, 14% of all home fires nationally are started because of heating equipment. It’s a combination of equipment malfunctions and mishaps, but the leading cause is flammable materials placed too close to heaters and portable space heaters are the top culprit.

Electrical fires. Typically, electrical wires have a life expectancy of 50 to 70 years. That’s why homes older than 50 years should have an electrical inspection to determine the fitness of the wiring. Over time, the insulation will become dry and brittle and the opportunity for wires to touch increases, thus increasing the risk of fire. Overloading of circuits and a higher usage of electricity than older homes can handle are all factors that contribute to electrical fires at home. No matter the age of the home, never use frayed or faulty outlets.

Intentional fires. Intentional homes fires come in at No. 4 on the list. Believe it or not, there are more than 28,000 intentional home fires started every year. By intentional, we mean fires begun deliberately, with the intention of setting the home structures ablaze.

Smoking materials. The Surgeon General’s public awareness campaign about the hazards of smoking has led to a 65% decrease in smoking over the last 50 years. Unfortunately, and despite only being responsible for 5% of home fire occurrences, fires started by smoking materials are the leading cause of civilian fire deaths. These often start because as people fall asleep and cigarettes or ashes are left burning. And that makes victims more susceptible.

Regardless of the cause, SERVPRO is here for you if your home is affected by fire. Contact your local team today to see how we can help.

Everything You Need to Know About Portable Space Heater Safety | SERVPRO of Alamo Heights

10/25/2021 (Permalink)

With cold weather just around the corner, you may be considering using a space heater to help knock off the chill in certain areas of your house. Some rooms may not get sufficient heat from the central heating system in your house, so this is where space heaters come in handy. There are a lot of portable space heaters you can choose from, and it can be overwhelming, but we are here to help! We know the safety features you need to look for and the proper precautions to take to make sure your home is safe and comfortable.

Heating is the second most common cause of house fires, second only to cooking, according to the National Safety Council. Additionally, most heating related fires are caused by space heaters. Fires can wreak havoc on your home and your health, so getting fire damage restoration as soon as possible is important. At SERVPRO of Alamo Heights, we are dedicated to providing educational resources to all the residents of San Antonio TX and surrounding areas to help reduce the risk of space heater related fires. As a full-service restoration company, we also provide residents with efficient fire damage restoration if the damage has already been done. 

What to Look for in a Space Heater

With so many portable space heaters available on the market today, it’s important to make sure you’re getting a high-quality and safe one. There are several different types of electric space heaters including ceramic heaters, fan heaters, infrared heaters, and oil-filled heaters. All these types of heaters have their pros and cons, but always make sure to read the instructions and operation manual before using a new space heater.  

Refer to this checklist when searching for a reliable space heater:

  1. Always check that the portable space heater has the seal of a qualified testing laboratory before you purchase it. 
  2. Some portable space heaters are equipped with advanced technology that allow it to automatically shut off if it falls over. This is a very useful feature as a tipped over space heater can quickly lead to a fire. 
  3. Similarly, some space heaters are designed with a thermostat that turns off if it detects the space heater is overheating. 

Space Heater Safety Tips

While portable space heaters are small in size, they still require a great deal of wattage and provide a significant amount of heat to warm small rooms. Because of this, you should always plug your space heater into a wall outlet and not a surge protector or power strip. Wall outlets can handle a much higher wattage than the alternatives, decreasing the chance of a fire due to overheating. Even though surge protectors can protect against power surges, they are more prone to overheat when powering a space heater due to their limited wattage. Even an extension cord can potentially overheat when powering a portable space heater. This may be inconvenient, but protecting your home from a fire caused by improper space heater use is well worth it! 

Follow these additional guidelines to proper space heater use to prevent house fires and injuries:

  1. It’s very important that you keep all flammable materials away from your space heater. When flammable materials such as paper, clothing, blankets, and drapes are too close to your space heater, it can cause house fires. These materials must be kept at least 3 feet away from the space heater. For the same reason, it is recommended that space heaters are used on a level, non-flammable surface such as ceramic tile, rather than carpets and rugs. 
  2. Make sure the cords of your space heater are free from any frays or cracks and that all connections are secure. 
  3. To minimize the risk of burns, keep kids and pets away from portable space heaters.
  4. Read the operation manual thoroughly before using it.
  5. Turn your space heater off when you leave the room or go to bed.  
  6. Lastly, but no less important, make sure your smoke detectors are working properly at all times. This will allow you to catch a fire hazard before it escalates into a full-fledged fire. 

If you follow these simple precautions, you will be able to enjoy the warmth of your space heater without the looming threat of a house fire.

What to do if Your Space Heater Causes a Fire

Accidents can happen even when you have done everything you can to prevent a fire caused by a portable space heater. In the event you have a house fire, there are several steps you should take immediately. In order to keep everyone in your house safe, as well as prevent serious fire damage, you must extinguish the fire as quickly as possible. Keeping a fire extinguisher and a fire blanket in the house is a good precautionary measure as they are effective at putting out fires. If you are not able to extinguish the fire yourself, evacuate the premises immediately and call your local fire department.

Once the fire is extinguished, you can move onto the next step - returning your home to it’s pre-fire state by calling SERVPRO of Alamo Heights. When we arrive, we will begin our thorough fire damage repair process. This includes:

  1. Inspection and fire damage assessment: We will carefully inspect every part of your home that was affected by the fire. This is an important step in helping us decide on the most appropriate course of action to repair your home.
  2. Board-up and roof-tarping: If the fire compromised your home’s doors, walls, windows, or roof, we will board up missing windows and walls and place a tarp on your roof to prevent any further damage and maintain your home’s privacy and security. 
  3. Removal of smoke and soot: Fire damage often results in a great deal of smoke and soot covering the surfaces in your home. Not only does smoke and soot smell unpleasant, but breathing it can lead to health effects. Using our specialized equipment, we will remove all of the smoke and soot from your home.
  4. Cleaning and Sanitizing: Using trusted techniques, we clean and sanitize everything that can be saved that was damaged in the fire. We will also remove odors with industrial air-scrubbers and fogging equipment.
  5. Restoration: The final step is restoration. This may include replacing drywall and carpets, painting, or even reconstructing entire areas of your home. 

When you call SERVPRO of Alamo Heights, our fire damage restoration professionals will return your home to perfect condition quickly and reliably. We are available 24/7 for all your fire damage emergencies. When you need fire damage restoration, don’t wait! Give us a call at (210) 822-2063 and we will help you every step of the way. 

Cleaning Solutions for Commercial Businesses | SERVPRO® of Alamo Heights

10/19/2021 (Permalink)

a SERVPRO employee in PPE prepping an area for cleaning Are you ready to have the cleanest business in town? Contact SERVPRO of Alamo Heights for all your cleaning needs.

At SERVPRO, restoration and cleaning is our business, and we’ve been doing it for over 50 years. Homeowners depend on us for fire, water and storm restoration, and mold remediation.

Did you know we also take care of business owners in the same way?

That’s right! We have been providing commercial restoration services for businesses for as long as we’ve been serving homeowners. Whether you need restoration after storm damage, fire damage, flood damage, or mold, we offer specific services for the commercial business owner as well.

And we’ve also carved out a space in the commercial cleaning industry, too. SERVPRO understands the presentation of your facilities to your customers is of the utmost importance. We’ve made it our mission to keep yours in excellent condition.

Commercial Cleaning Solutions for Businesses of Any Size

You run your business and leave the cleaning to us. We can make your business shine! We have professional, top-grade cleaning and sanitation for all types of commercial spaces.

Retail facilities, such as local specialty retailers, national chain stores, malls and supermarkets. From the local corner market to the mega-chains, we give everyone facilities to be proud of.

Educational institutions from preschools to colleges and universities, including athletic performance centers. Recent studies have demonstrated that regular cleaning by students and teachers only eliminates half the bacteria from desks, and the numbers are worse for items that aren’t cleaned daily.

Healthcare facilities such as hospitals, nursing homes, and even hospice facilities. These facilities must be cleaned and cleaned often. We can deliver cleaning above and beyond CDC standards.

Convention centers, hotels, and other hospitality facilities. These need to be spick and span! We can make the lobby feel like the executive suite.

Restaurants, distribution centers, and other foodservice facilities. Having a clean facility is a basic cost of doing business; if you don’t have it your customers will go somewhere else. We clean and sanitize, and you focus on delivering to your customers.

High-rises and commercial business complexes, property management agencies, and small office buildings. Your occupants will appreciate the effort you put in to provide first-class environmental care and sanitation service.

Lost productivity from illnesses costs an unbelievable $260 billion per year. Let SERVPRO attack those workplace germs and ensure you have a healthy clean environment for your associates and customers.

When you’re ready to have the cleanest business in town, we’re ready to help. Contact your local SERVPRO to get the pros working on the cleaning so you can work on the work.

Can You Trust Your Restoration Company? | SERVPRO® of Alamo Heights

10/7/2021 (Permalink)

Disasters happen all the time. So whether your damage is caused by a kitchen fire, a random act of nature, or a storm, chances are you may need damage restoration or mold mitigation services for your home.

When that time comes, you’re going to need to make quick decisions, as you select a vendor to get your problem taken care of.

If you’re considering a partnership with a service company, here are a few vital questions you need answered.

Are They Valid?

While we all like to think the best of people, not everyone that shows up after an emergency has your best interests at heart. Sadly, major storms or disasters also bring out scammers. These tricksters are out for one thing and one thing only—a quick buck.

But SERVPRO is different. We’ve been a part of the national landscape for over 50 years, so we’re no fly-by-night newbies! We have garnered our reputation the old-fashioned way; we earned it.

In addition, national brands like the PGA Tour trust us for high-quality services. We provide high quality maintenance services for their affiliated tour stops and facilities.

Do They Have Resources?

When a disaster hits, you need a dependable company that you know can respond and start working immediately on your restoration.

Waiting a week after a storm plows through is not going to solve my immediate problems. If a storm damages your home, you need a company that can respond instantly. That’s why we’re available 247 for emergency situations.

Can They Call on Other Resources?

SERVPRO of Alamo Heights is locally owned and operated, which means there’s always a team right here in San Antonio ready to act. In case of a surge of activity from a disaster, your local franchise is supported by a nationwide network ready to send resources to handle major storm damage.

That means we’ll be sending in waves of help and powerful tools to make sure every local and regional homeowner in need gets the service and attention they deserve.

When you call SERVPRO of Alamo Heights, you can rest easy knowing you’ve got the trusted leader in the restoration industry on the other end of the line. When disaster hits home, contact us to get our local experts and nationwide network on your side.

Protect Your Home From Hail Storm Damage in Alamo Heights TX

10/6/2021 (Permalink)

Hail is a type of precipitation formed when drops of water freeze together in the cold upper regions of storm clouds, creating a rock-like structure called a hailstone. Hailstones remain in the clouds accumulating additional layers of ice until they are too heavy, at which point they fall down to Earth. Hailstones can vary greatly in size and texture, but all types of hail pose a threat to the structure of your home, as hail is essentially the same as rocks falling from the sky. While large and jagged hailstones have more potential to cause serious damage to your home and property, smaller and smoother hailstones can still cause damage. To put this in perspective, a baseball-sized hailstone falls at almost 100 miles per hour. Any heavy and jagged object falling at this velocity will cause substantial damage to structures on impact. If you have recently had a hail storm, it is a good idea to have your roof inspected for damages to prevent further complications in the future.

How Does Hail Damage Your Roof?

Hail can cause significant damage to the structural integrity of your home, no matter how sturdy your roof may seem. One of the most common types of hail damage is denting of aluminum and metal roofing. A dented, misshapen roof is a malfunctioning roof. If you notice such damages to your metal roof after a hailstorm, it’s important to contact the experts at SERVPRO of Alamo Heights as soon as possible. 

Asphalt shingle roofs can also be damaged by hail, but in the form of punctures, tears, fractures, and granular displacement. Repairing your asphalt shingle roof after hail damage is vital. Holes in the protective layers of your shingles could mean instantaneous or gradual leaks, which eventually lead to water damage. Additionally, the granules on your asphalt shingles provide a protective layer from the sun, so when there is a loss of granules, the shingles are more susceptible to UV light degradation, eventually causing cracks, blisters, leaks, and more. A swift response to hail damage is crucial to the safety of your home and health.

Repair Hail Damage with SERVPRO of Alamo Heights

As a locally operated business here in Alamo Heights TX, we are able to respond quickly to your hail storm damage emergencies. When you call SERVPRO of Alamo Heights, our disaster recovery team will immediately tend to your needs, as a fast response is important to prevent further damages. We will also tarp your roof to protect it from secondary damages while we are working. It is important to call the professionals at SERVPRO of Alamo Heights as soon as you suspect hail damage to your roof. The faster the response, the better. If you think you might have roof damage, it is safest to avoid going up on your roof to check for damages, because it might not be sturdy. Our professionals have the experience and tools necessary to safely inspect your roof after damage occurs. No matter the size of the project, the professionals at SERVPRO of Alamo Heights will arrive quickly, prepared to repair your roof damages. Give us a call at (210) 822-2063 for more information or to schedule your free estimate. 

The Changing Season Bring Changing Fire Risk | SERVPRO® of Alamo Heights

9/22/2021 (Permalink)

a small campfire burning bright in the dark night Be mindful about fall fire safety. Always remember that SERVPRO of Alamo Heights is the trusted leader in the restoration industry.

The calendar might flip over soon to fall, but here in Alamo Heights, it will still feel like summer for a while.

Still, as the seasons change, they also usher in new fire hazards. So while we may still be hot, it’s a good time to review fire safety for the new season.

The Fire Pit, the Grill and the Campfire

As the heat begins to fade, more people will be doing outdoor activities—and among those will be increased use of fire pits, the grill and maybe even some campfires.

Knowing where and how to build a campfire is as important as knowing how to put it out. Use a match or lighter to set fire to dry leaves or twigs, then add dry wood and bigger sticks.

Avoid using an accelerant like kerosene or lighter fluid. Build your fire away from structures and other flammable objects.

Make sure to completely extinguish the flames and drown the embers as the right amount of breeze can fan a campfire back to life.

Burning Leaves

Your yard will soon accumulate dry, brown leaves, and many people like to dispose of these leaves by burning them. While drought conditions have eased in Alamo Heights, as well as the greater San Antonio area, this year plenty of caution should be exercised when burning outdoor leaves and refuse.

While burning is legal here, it would be wise to be check with local municipal authorities for burn permits. Always be aware of weather and wind conditions before burning.

Space Heaters

Portable space heaters are one of the most frequent causes of home fires in fall and winter. If a cooler night (or a freezing cold office) has you bringing out the heater, take precautions.

Keep your heater away from anything flammable. Keep kids away from space heaters, and make sure heaters are placed on a level surfaces away from draperies and other flammable items.

Halloween

While Halloween is still more than a month away, always remember that decorations and even costumes can be fire hazards. We’ll talk more about this later!

If a fire hazard should turn from potential to reality in your home, remember the trusted leader in the recovery industry and contact SERVPRO to get your property fully restored right down to the smell of smoke.

Where to Look for Water Damage in Your Home | SERVPRO® of Alamo Heights

9/9/2021 (Permalink)

Nobody rises in the morning and says “Wouldn’t it be nice to deal with a water leak today?” Usually
when something breaks, we seldom get advanced notice. Water seeks the path of least
resistance—and often that’s behind a wall or under an appliance.
Water can be a major issue if it gets in the wrong place in your home. Water needs to stay in its
designated places, including sinks, showers, tubs, washing machines and finally in the drains!
Let’s review some common sources of water damage in the home, so you’ll know where to watch:
Bathrooms. Lots of water in here, obviously. But there are also plenty of opportunities for water to
escape and go where it shouldn’t. Be careful of drain seals, and look at those supply lines
occasionally.
Kitchen appliances. Dishwashers, washing machines and the water heater are some of the most
leak-prone appliances. Over time, water connections can corrode or loosen. The opportunity for
leaks in these appliances are high. Water heaters have even been known to explode.
Clogged gutters. Proper gutter maintenance should be a priority at your home. Leaves and debris
that accumulate in the gutter can cause damage to your roof, walls and foundation. Debris impedes
the flow of water off of the roof and away from your home.
Roof damage. Roof leaks can occur for any number of reasons, including damage to shingles that
lets water leak into your home. Once inside, water moves around seeking the path of least
resistance. Water can easily leak onto the ceiling and down the walls.
Old cast iron pipes. Cast iron plumbing stopped being used in common home construction in the
70s. If your house was built before that time, there is a good chance you have iron pipes. A number
of issues can arise from the use of cast iron over time—most notably, slow or clogged drains due to
corrosion or infiltration of roots.
Clogged drains. Food or grease in the sink can easily clog a drain and cause a backup. Hair and
oils from moisturizers in the shower drain can accumulate and clog shower drains. Plunging these
areas too hard could create increased pressure on already weakened drain systems and cause a
leak.
Proper home maintenance is a must! A little maintenance on the front end can help you lower the
risk of leaks and save you time and money.
If a water leak erupts into a big problem at home, you've got the best team in the business on your
side. Contact SERVPRO today so we can get started.

What To Do When Your Toilet Overflows: And Prevent It From Happening Again!

8/20/2021 (Permalink)

Toilets are a necessity in every home and it is important to keep them running properly. There's nothing worse than when you really have to go, but your own toilet is out of order. Avoid this dilemma by taking care of your toilet!

A common problem with toilets is that they can overflow. There are several reasons for this problem, and it is important that they are addressed as soon as possible to minimize health risks and damages.

Common Causes of Overflowing Toilets:

Oh no, your toilet overflowed! It happens to everyone at some point, however, it is inconvenient and can result in costly damages. In order to fix the problem and prevent it from happening again, it is important to understand why your toilet is overflowing. Here are a few of the most common causes of an overflowing toilet:

  • Blockage
  • A faulty fill valve or flapper
  • Empty tank
  • The toilet is in need of repair
  • A problem with the plumbing, which can lead to a leaky pipe
  • Overuse. Toilet overflows could be the result of more people using the toilet than usual - for example, if you just had a party or if someone has been sick recently.

What To Do When Your Toilet Overflows

It's important to act fast as soon as you realize your toilet is overflowing. The following steps should be done immediately in order to prevent costly damages and health hazards in your home:

  • Turn the emergency water shut-off valve. First, you want to cut off the water supply going into your home. This can be done by turning the emergency water shut-off valve attached to the pipe behind your toilet. When you turn the valve, you stop the flow of water into your toilet, and most importantly, you stop the toilet water from spilling all over your beautiful bathroom floor.
  • Remove as much of the water as you can. Use a wet vac, mop, or towels to soak up as much water from your floors as possible.
  • Disinfect. As you may know, toilet water is not very pristine. In order to prevent health hazards in your home, disinfect any surface that comes in contact with the toilet water.
  • Remove the blockage. If you suspect an object is the culprit of your toilet overflowing, grab the plunger and try to plunge it free.

Prevent Future Toilet Overflows

An overflowing toilet can be a huge hassle. Thankfully, there are ways to prevent it from happening again. Keep your toilet running smoothly and avoid the potential of more water damage with these tips:

  • Keep the pipes clear. You can prevent clogs by using less toilet paper and never flushing any foreign objects such as cotton balls, feminine products, or baby wipes down the drain.
  • Check for any leaks. Leaks near or around your toilet and pipes could be a sign of a serious problem. Regular checking of your pipes will allow you to identify and fix problems before they happen!
  • Call a professional. If your toilet is flushing sluggishly, it could be a sign of a clog, which could eventually lead to a toilet overflow. A professional plumber will be able to identify the problem and get your pipes flowing freely again.

Water Damage: What You Need To Know

Keeping your toilet from overflowing is essential in order to prevent serious water damage to your floors, walls, and furniture. Water damage can cause structural damage as well as create health hazards in your home. When a toilet overflows, the ensuing water creates conditions that may lead to the growth of mold and mildew, which can have detrimental effects on your health.

Our water damage restoration professionals at SERVPRO are highly trained in water removal and cleanup, as well as assessing water damages and installing clean water systems for use until repairs are made. You can rest assured that we will have everything under control in no time! Our professional water removal and restoration services will save you time and money on future repairs that may be necessary after water damages. If you need water damage cleanup and restoration, give us a call now at 210-822-2063. We are available 24/7 for all your emergency water damage needs!

Summer Storm Recognition | SERVPRO® of Alamo Heights

8/18/2021 (Permalink)

a large lightning strike in a dark stormy sky If storms cause damage to your home or business, SERVPRO of Alamo Heights is on the line, ready to make things right.

Summer is here and with that comes summertime activities that we enjoy. Vacations are on the horizon, warmer temperatures encourage us to go to the pool or beach and days are longer with more daylight so we can spend more time outside—at least, most of the time, that is.

If it seems like we experience more thunderstorms in the summer, it’s because we do! The conditions present in the summer lend themselves to thunderstorm creation, primarily due to increased amounts of moisture and warm air in the atmosphere.

Alamo Heights usually experiences hot and dry weather in August but that doesn’t mean the occasional thunderstorm won’t pop up. When it does, it’s best to be prepared.

Be Vigilant

Just because we have increased storms in the summer, that doesn’t mean we should dismiss them. If anything, we should be more vigilant.

Always pay attention to weather forecasts when storms are predicted and consider canceling outdoor activities and events if conditions warrant it. Local meteorologists are a great resource for storm prediction, and you should listen to them as conditions dictate.

You should also invest in an NOAA Weather Radio to continue receiving information in the event of power loss.

With most thunderstorms, flooding is a possibility, but many times not accurately predicable. If you’re experiencing a thunderstorm, consider staying home and off of the roads.

Most storms have high winds, and a little prior planning can prevent some damage. Trim dead and weak limbs from trees and move outdoor furniture indoors, if possible.

Taking storms for granted and not giving them the full attention they deserve could be deadly! Every year dozens of people die in storm-related incidents.

Be Storm-Protected

If lightning is present, stay indoors and away from windows. Wait 30 minutes after thunder stops before going outside, as lightning can strike 10 miles away from the storm itself.

Don’t swim, shower or bathe if you are in a thunderstorm. Lightning can strike through water sources, so it’s best to wait.

Have an emergency kit already made and know your evacuation route in advance of needing it. In a flooding situation, stay on high ground and never drive through standing water as you don’t know if the road has been washed away. Fast-moving water can easily knock you off your feet, and many times, it’s powerful enough to move a vehicle!

There are any number of dangers that can come into play in a thunderstorm, and it’s always best to be cautious and put things on hold until storms safely pass. If storms cause damage to your home or business, SERVPRO is on the line, ready to make things right again.

Why You Should Choose SERVPRO | SERVPRO® of Alamo Heights

8/6/2021 (Permalink)

damaged furniture and other home items sitting outside of red brick house When you are dealing with any damage, immediate action is crucial. SERVPRO of Alamo Heights is your local restoration expert.

As a business or home owner, it’s your job to make sure everything runs smoothly, keep people happy and manage the limited resources in your charge.

When life gets upended by an unplanned disaster, all of your normal day to day duties are set aside. Now you need to focus on the disaster at hand and people are looking to you for answers.

We can help reduce that pressure. Why? Because recovering from a disaster is our job, not yours!

SERVPRO can be trusted when life throws you an unexpected surprise.

We’re Always Prepared

We’re trained and standing by 24/7/365. We are quick to a disaster because this is what we do. After all, who has time to wait when the building is on fire or the office is full of water?

When disasters happen, we don’t have to gather our resources; we’re already standing by.

We’re Agile and Quick to Any Disaster

Every second counts when a disaster strikes.

With every passing minute, mold begin to grow, and there is more smoke and water damage! A fast response is critical, and Alamo Heights has a local SERVPRO office right here. You can reap the benefits of having a nationwide resources with the speed of local service.

Commercial or Residential: We’re Trained for Both

Disaster aren’t picky, and they happen in businesses as well as residential homes.

We provide a custom solution to your problem so we can get your home back in order or your business back up and running.

We Get Your Property Restored "Like it never even happened."

Restoration is our business, and we take pride in our work. SERVPRO is the top expert in recovery and restoration because we care about our customers and getting their life back in order and their property restored to its original state.

Our World Is Changing, and We Offer the Services You Need

With the COVID-19 pandemic, we now live in a world where disease prevention is highly regarded. With that in mind, we offer disinfecting services that go well beyond commercial applications and traditional janitorial services.

If you want customers to have a safe shopping environment and workers to have a safe working environment, we can provide you with a clean and sanitized space and instill peace of mind at the same time.

Disasters happen all the time. Water leaks, fires burn, storms come and go. When it does, your local SERVPRO is ready to tackle the restoration and help get you back to living life.

Regardless of why you need cleanup or disaster recovery, SERVPRO has the tools, the technicians and the training to get your situation under control. When you’re ready to get help from the best, get in touch with SERVPRO of Alamo Heights.

The Importance of Having Defensible Space Around Your Home | SERVPRO® of Alamo Heights

8/3/2021 (Permalink)

< img src =”driveway.jpg” alt = "a gated long brown pebble driveway tucked next to a large brick home ” > If your home is damaged by fire or any other reason, SERVPRO of Alamo Heights is ready and able to repair any damage.

Today, homeowners face a number of risks to their property. To add to that, wildfires are now becoming more prevalent. Since 1985, the number of wildfires and the amount of land they have consumed has been steadily trending upward.

Most of these wildfires are started by humans. Either by accident or deliberate, the effect is the same.

Destruction of natural resources and sometimes property and loss of life. There are a couple of tactics we can take to better prepare for a wildfire, but let’s start with simple things first. Simply being more careful is an important and easy step.

Another tactic is defensible space. But what is that?

Defining Defensible Space

Defensible space is the act of creating a protective zone around your house and property.

By creating a space free of combustible materials between 50 and 100 feet away from your home, you can increase the probability of surviving a wildfire. We call this defensible space. Clear away broken limbs, and keep gutters clean and free of debris.

The barrier you create around your property will help protect your home in the event a wildfire does happen. This space also gives firefighters a chance to regroup and refocus efforts where they can do the most good.

A few states require defensible space by law. In Texas, it’s recommended and good practice to do so.

Why Space Matters Around Your Home

Texas ranks as the second most common state for wildfires to occur. In 2020, we had 6,713 wildfires, affecting 256,826 acres of land.

As a whole, the United States recorded over 59,000 wildfires in 2020. 2021 is already starting out with a bang, with 25% more wildfires compared to the same time last year.

With fire an ever-present danger, many precautions should be taken, and defensible space is an easy space to start.

If your home is damaged by fire of any sort, wild or not, SERVPRO is ready and able to repair the damage caused. Get in touch today to get the pros on your team.

What do I do if I think my AC unit is leaking in San Antonio, TX?

7/29/2021 (Permalink)

What do I do if I think my AC unit is leaking?

If your home has been damaged by water from AC leaking or condensation, you need a water damage restoration company with the experience, the skills, and the know-how to reverse the damage and make your space safe from mold, mildew, rot, and other water-related problems. But before we start repairing the damage caused by AC leaks, it’s important to find the source of the problem. In this article, we will discuss the common causes of air conditioning leaks and what you can do about them. The first step is finding the root cause of the problem, and to do that, it helps to have a better understanding of how AC units work. 

How do air conditioners work?

In order to understand why your air conditioner is leaking, it’s important to know how your air conditioner works. Air conditioning systems often use an evaporator coil that absorbs the heat from the warm air inside your home. First, the warm air inside your home is drawn in through a vent and comes in contact with the evaporator coil. Once the air is cooled by the evaporator coil, a fan distributes the cold air throughout your home via air ducts.

What causes an AC unit to leak?

There are several issues that may cause your air conditioner to leak. If these issues aren’t addressed in time, it could cause flooding in your home. If it is difficult to pinpoint the cause of the problem, it is best to consult a professional. 

Some common issues include:

  • A clogged condensate drain line
  • A dirty air filter
  • An old condensate drain pan

You might have a clogged condensate drain line

Imagine you’re holding a glass of cold water on a hot day and condensation forms on the outside of the glass. This is what happens to the evaporator coil as it absorbs the hot air. Inside the air conditioner, there is a condensate drain pan that collects the moisture formed and leads it to a drain line that brings it out of your home. Sometimes, the drain line can get clogged by dirt, dust, mold, or other debris, resulting in water leaking into your home. 

You might have a dirty or clogged air filter

Your AC filter should be replaced about once every month. If your air filter is dirty, it makes your AC work harder, increasing the chances for something to go wrong. A dirty filter blocks the air flow to the evaporator coil, causing the coil to get very cold and potentially freeze. When the frozen coil thaws, it could cause the condensate drain pan to overflow and leak into your home. 

You might need a new condensate drain pan

Over time, the drain pan in your AC unit can erode and rust. This is commonly the case with older AC units. If your AC unit is older than 12 years old, You might want to consider replacing your drain pan. 

AIR CONDITIONER LEAK SAFETY CHECKLIST

HVAC condensation leak safety checklist

Here in Texas, it’s important to keep your AC unit well maintained, as it will be working hard during the brutally hot summer months. A leak can be a sign of a bigger problem with your AC. If you notice leaking, it’s important to take immediate measures in order to prevent water damage and flooding. Here’s what to do as soon as you notice your AC is leaking:

  1. Make sure your home is safe and that there aren’t any electrical or slip hazards

  2. Remove as much water as you can with either a shop vacuum on wet mode or by soaking it up with a towel. This is especially important if you have wooden floors or walls, as they are very prone to water damage and absorb water quickly.

  3. Contact our SERVPRO professionals to help you through your water damage emergency.  

For Water Damage Services in San Antonio, call SERVPRO of Alamo Heights

SERVPRO of Alamo Heights provides convenient 24/7 emergency service, because water damage restoration can’t wait. Our Water Restoration Specialists are highly trained and use advanced equipment and techniques. You can rest assured that we will take care of your home. 

The 5-Steps of the SERVPRO Water Damage Restoration Process

1. Fact finding to get to the root cause of the problem

When you first call our water damage specialists, they will ask initial questions that will help them respond to your water emergency quickly and effectively.

2. Asses the problem and create an action plan

Next, our specialists will thoroughly inspect the water damage and create an effective plan of action. This is vital for a successful commercial or residential restoration project. Once the plan is decided, execution begins with water removal. We use powerful pumps and vacuums to quickly remove the water to minimize further damage and prevent mold growth. 

3. Completely dry the affected areas

The next step is drying and dehumidification. While the majority of the water has already been removed, there is still moisture in the floor and walls. We use specialized equipment to alter the temperature and humidity and remove the remaining, hard-to-access moisture. Moisture meters are used to ensure that all the moisture has been removed.

4. Clean and sanitize to minimize mold and mildew

Next is cleaning and sanitizing. SERVPRO professionals will clean your walls, floors, and any personal belongings that were affected by the water damage. Depending on the scenario, we may also use sanitizing treatments. In addition to cleaning and sanitizing, some deodorization may be required. Our specialists use industrial air scrubbers and fogging equipment to treat tough and persistent odors.

5. Restore the space… Like it never even happened.

Lastly is the restoration process. This may include minor repairs including replacing drywall, wall panels, carpets and flooring, but sometimes major repairs, such as reconstructing a whole area or room, are necessary for a complete restoration. 

SERVPRO of Alamo Heights are the experts in water damage restoration

It is extremely important to address an air conditioning leak immediately as it could turn into a flood in a matter of days or weeks. In the event that you don’t catch the leak soon enough and water damage has already occurred, you can count on our water damage restoration professionals at SERVPRO of Alamo Heights to restore your home back to its original state!

Call SERVPRO of Alamo Heights at (210) 822-2063 or request help online for all your water damage emergencies!

9 Common Symptoms of Hidden Water Damage in Your Home

7/15/2021 (Permalink)

Spotting hidden water leaks can be tricky, but it’s important to keep an eye out for any signs of a leak before any serious damage occurs. Before any obvious signs of a leak, there’s often extensive un-seen damage that has already occurred. Left untreated, hidden water leaks can cause structural damage to your home and create a hotspot for mold and mildew growth. These issues may not only cause health effects to those in your home, but also a guaranteed hit to your wallet with major repair costs. We know that it can be difficult to catch water intrusion before any serious harm happens, so we’ve put together a list of 9 common symptoms of hidden water damage to look out for.

9 common signs of hidden water damage

1. Musty or unpleasant odors

Every home has its own unique smell, but a musty, stale smell coming from your house is usually a tell-tale sign of hidden mold growing nearby. Any stagnant water can create a perfect place for bacteria to settle and become a breeding ground for mold and mildew.

2. Stained walls or ceilings

When water intrusion occurs, dark spots can form on your walls or ceilings as they become saturated with water. Depending on the severity, these stains may soften and give in when touched as they become more saturated. If you spot any possible water stains, it’s vital to call a water damage specialist like SERVPRO right away to prevent any further structural harm.

3. Peeling paint

If excess moisture builds up in your home, the adhesiveness of any wall covering in your home may become damaged. This can lead to peeling, bubbling, and chipping of paint and wallpaper on your walls or ceilings.

4. Visible mold

Any visible mold is a definitive sign of water intrusion in your home. While you should check any obvious places like under sinks and cabinets, mold can form in many unsuspecting spots. Make sure to keep notice of any new musty smells as this can be a sign of mold growing in between walls or under flooring. Any mold may cause health effects to those in your home, so it’s important to contact a mold remediator immediately when discovered.

5. Warped flooring

If water is increasingly saturating your flooring, then warping may occur. Wood flooring may begin to swell and separate from the excess moisture; this is especially common at baseboards and doorways. Tiles affected by water intrusion may loosen or crack and grout may become damaged.

6. Unexplained humidity

While humidity levels can be affected by weather or everyday activities like cooking and showering, an unusual humidity increase may be a sign of hidden water damage in your home. Long term excess humidity can lead to damage to your walls and flooring, so it’s important to get it checked out by a professional.

7. Increase in water bill

If you get hit with a surprisingly high water bill, you may be experiencing hidden water intrusion. While your water usage can vary from month to month, it’s important to check for any leaking toilets, faucets, or sinks. Any hidden leaks can lead to extensive structural damage and heavily drive up your utility bills.

9. Strange water noises

It’s not uncommon to hear water running through your pipes after flushing the toilet or when your water heater is on. However, if you begin to hear any unexplained dripping or thumping coming from your walls, you may have a hidden leak somewhere.

Call SERVPRO of Alamo Heights for any water damage signs

If you’re experiencing any of these signs of hidden water damage, it’s important to get your home inspected to stop any damage right in its tracks. SERVPRO of Alamo Heights has the experts and tools needed to save your home. Our experienced technicians can be reached 24 hours a day, 7 days a week, 365 days a year, for any water intrusion disasters that occur. SERVPRO’s team of highly trained specialists can provide immediate response to get your home dried as soon as possible and restore any damage that has occurred.

The SERVPRO Alamo Heights water damage restoration process

We understand that each water damage situation is different and requires its own unique solution, but our general process we work through usually stays the same. Our five-step process for a typical water intrusion emergency is listed below:

  1. Inspect and identify water damage:

    When we first arrive at your property, our experts will meticulously inspect your home or business for the water source and identify its contamination level. After stopping the source, our team will begin surveying any damage done to your property.

  1. Water removal and extraction:

     Before beginning the extraction process, SERVPRO will perform an effective move-out service of your furniture in the affected area to prevent any further damage to your belongings. Then, our team will immediately begin the water removal process using the best tools for the job, like submersible pumps and industrial wet/dry vacuums.

  1. Drying and dehumidification:

     After extracting any excess water, our team will use industrial-grade dehumidifiers and air movers to remove any retained water and prevent any further secondary water damage.

  1. Cleaning and sanitizing

   If any of your belongings experience any water damage, our SERVPRO professionals are trained with various cleaning methods to restore as much of your property as possible. Our experts will also permanently remove any left-over odors instead of using methods that only temporarily mask unpleasant smells. If any of your property suffered extensive damage and cannot be restored, SERVPRO can properly remove and dispose of any materials.  

  1. Restoration

    Depending on the severity of the water intrusion, you may require emergency building services and repairs. SERVPRO is equipped to handle any home repairs, such as drywall replacement or entire room reconstruction.

Get your home back with SERVPRO of Alamo Heights

We understand how devastating it can be to discover hidden water damage. Our water damage restoration specialists are here to respond to any emergency water intrusion 24 hours a day, seven days a week. SERVPRO promises to complete the job efficiently and correctly to restore your home or business as soon as possible.

Call now at (210) 822-2063 or request help online for any water damage restoration needs.

What to do if you have an electrical fire in your home

7/8/2021 (Permalink)

What is an electrical fire?

An electrical fire is a fire that’s started by the failure or malfunction of electrical machinery in your home. These fires originate inside of wires, circuit breakers, electrical panels, and more. Electrical fires can also be started by lighting equipment that is placed too close to combustible materials, such as curtains.

How to prevent an electrical fire

Poor maintenance to electrical equipment is shown to be the leading cause of electrical fires. The best way to ensure that your electrical equipment and wiring is working as it should is to schedule regular maintenance inspections with a certified electrician.

There’s also plenty of steps you can take in between inspections to prevent electrical fires:

  • Always check the wattage in the lightbulbs you’re using to ensure you’re not using too much or too little for the particular fixture.
  • Install child safety barriers on outlets so that children don’t harm themselves or accidentally start fires by messing with outlets.
  • Never use extension cords on high-powered equipment, such as heating and air conditioning units.
  • Do not overload outlets by plugging in too many things, or running more than one high-powered piece of equipment at once.
  • Never use devices with frayed cords, even phone chargers.
  • Don’t leave high-powered equipment like heating and air conditioning units on for too long, or unattended.
  • Pay attention to the warning signs! These include, but are not limited to, flickering lights, buzzing sounds, burning smells, circuit breakers that constantly trip, and discolored outlets.

What to do if an electrical fire occurs

If you catch an electrical fire quickly and it’s small, you may want to attempt to extinguish it before it spreads and grows larger. The first thing you should always do is cut off the source of the electricity to the fire. Once that’s done, you can attempt to extinguish the fire with baking soda (sodium bicarbonate) or a fire extinguisher. The only type of fire extinguisher that should ever be used on an electrical fire is a class C fire extinguisher. Any fire extinguisher besides a class C will not be effective against an electrical fire.

One of the most important things to remember when extinguishing an electrical fire is to NEVER attempt to put out an electrical fire with water. Throwing water on an electrical fire is likely to result in either a severe electric shock, or the fire spreading even further to other areas of the home.

If you are unable to extinguish an electrical fire

If your attempt to extinguish the electrical fire fails, or if the electrical fire is already too large by the time you’ve located it, the first and most important step is to GET OUT! There’s no need to be a hero when there is a rapidly spreading fire in your home. Alert other members of the household, then get everyone outside and away from the home as quickly as possible. If you’re able to, close doors behind you to try and contain the fire.

Once you’re a safe distance away, call 911! Firefighters will arrive as quickly as they can, and get to work putting out the electrical fire in your home.

After the firefighters have left, and the fire is extinguished, there’s still one place left to call: SERVPRO of Alamo Heights!

SERVPRO are the Alamo Heights TX fire damage restoration experts

The results after an extinguished electrical fire can be devastating. You may find that the affected area is covered in soot, ash, smoke damage, and even deep standing water. This is because when firefighters extinguish the fire, they use powerful hoses, and they can’t exactly clean up after themselves. That’s where SERVPRO comes in. Our number one goal is to restore your home to its pre-fire condition, so you can put tragedy behind you and get your life back as quickly as possible.

The experts at SERVPRO are available 24 hours a day, 7 days a week, 365 days a year. No matter when disaster strikes, SERVPRO is ready to head to your home fast, as soon as you pick up the phone to call us. It is essential that fire damage restoration is begun as quickly as possible. The longer that you have smoke and standing water lingering in your home, the more damage that you’ll be dealing with. When smoke and water stick around, they seep deep into whatever surface they’re penetrating, and create odors, mold, and other health-threatening issues. We typically arrive in under an hour to begin your fire damage restoration, to prevent these issues.

Our fire damage restoration process

 All fire situations are unique; some are more severe than others, and some take longer to restore. However, we treat every fire damage restoration job with the utmost care. This means employing our meticulous 5-step fire damage restoration process:

  1. Upon arriving at your home, we complete a thorough inspection of the affected area and place tarps and barriers to stop the spread of further damage.
  2. Usually, there is standing water left over from the firefighters. We always extract standing water first, then begin our drying process using dehumidifiers and specialized fans.
  3. Once the space is completely dried, we begin removing soot, smoke, ash, and other impurities leftover from the fire using professional equipment and thorough techniques.
  4. After impurities are removed, we begin fine cleaning and sanitizing details throughout the area. This includes any of your belongings that were affected by the fire. We will also remove odors with air scrubbers.
  5. Finally, we complete minor repairs and finishing touches, such as repairing drywall and re-painting walls and installing new carpets or flooring.

"Like it never even happened."

The fire damage restoration experts at SERVPRO of Alamo Heights are here to help, 24/7! Our promise to you is fantastic customer service and our absolute best work so that you can get your life and home back. It’ll be "Like it never even happened."

Give us a call at (210) 822-2063, or request online now!

Severe Storms From Last Year Set Damage Records | SERVPRO® of Alamo Heights

7/8/2021 (Permalink)

a large yellow warning sign stating that there is stormy weather ahead When storms do damage, we go to work to make things right. Contact SERVPRO of Alamo Heights to start the restoration process.

With COVID-19 deservedly taking most of the headlines last year, severe storms seem to have taken a backseat in the news cycle. But 2020 was a record-setting year when it came to severe storms, and the financial losses were staggering.

Dating back as far as we have been keeping records, last year was the single largest loss financially that the Unites States has endured.

When a storm causes $1 billion or more in damages, it is referred to as an official weather disaster. Last year, we experienced 22 of these!

Many more storms happened in 2020; they simply didn’t reach the billion dollar threshold. So many hurricanes were recorded that the National Weather Service had to dip into the Greek alphabet just to name them.

Severe Storms Cause More Property Damage Than Hurricanes

Hurricanes bring an immense amount of destruction, primarily due to high winds and the size and scale of the storm. While hurricanes are much larger than severe storms and tornadoes, storms and twisters accounted for more property damage last year simply because of the sheer quantity of occurrences.

Fourteen of the 22 official weather disasters last year were severe thunderstorms. Many of these storms spawned destructive tornadoes as well.

August 2020 was a particularly destructive month, as Nebraska experienced a derecho. What is a derecho you ask? The NWS defines it as a band of storms with 60 MPH winds along the entire span of the storm front, lasting at least 6 hours.

This single storm damaged 10 million acres of corn fields. That’s almost one half of Nebraska’s entire crop and 11% of the United States’ production of corn.

It’s a Trend

2020 was the tenth consecutive year of recording at least eight billion-dollar plus disasters. Based on that, it looks like we are settling into a “new normal.”

In 2017, storms generated over $300 billion in damages, the highest ever recorded.

Whether you’re a property, business or home owner, you need to take all possible precautions to prepare for these storms. Preparation will help minimize storm damage for you and those living with you.

Even the best preparation can’t always prevent storm damage. Our goal is to help you recover when a disaster strikes and restore your property "Like it never even happened."

If you experience a storm that has caused major damage, we’re here to help you restore your property. Call us today to see how we can help.

A Clean That Your Clients Can Believe In | SERVPRO® of Alamo Heights

6/22/2021 (Permalink)

a SERVPRO employee placing a CSC sticker on building glass If you’re business has sanitation and cleaning needs, get in touch with the SERVPRO of Alamo Heights team.

San Antonio is no different than any other large metro populations when it comes to COVID-19. Areas across the country, including ours, are experiencing declining cases at a very rapid pace.

People are now beginning to believe the worst is behind us, and businesses are reopening.

Many of us are returning to shopping in person, eating out at restaurants and enjoying outdoor activities. And as we do, customers are watching business to ensure they have taken the proper precautions for safe return to a clean shopping experience.

It’s essential that you present them with shopping experience that earns their trust.

Are You Certified: SERVPRO Cleaned?

The Certified: SERVPRO Cleaned program provides your business with a level of clean that your customers can trust. Your customers and employees can rest easy if your business has had a certified clean.

With our advanced biohazard cleaning techniques, you can rest assured that your business is a clean and safe environment for your customers and employees. That creates piece of mind for anyone that comes through your doors.

This is what makes us different than other programs on the market. Let’s talk about the three steps to get Certified: SERVPRO Cleaned:

Plan. Every business is unique, we’ll craft a plan with you that applies specifically to your business. Being locally owned and operated, we are already familiar with, and in tune with, the complexities and needs of the area.

Clean. Now that we have crafted a plan, it’s time to get down to business and clean. Our proprietary, hospital-grade cleaning solutions can’t be found anywhere else. We will give your business a level of cleanliness that is unmatched among our competitors. We always adhere to or exceed CDC standards.

Certify. When we’re finished, you can display the Certified: SERVPRO Cleaned shield on your front door or window. This is a signal to your customers that they are about to enter a business that truly cares about their safety. We can provide you with digital emblems as well, and you, your employees and your customers will know you’ve taken the extra steps necessary to protect everyone.

If you’re ready to get serious about sanitation and have your business Certified: SERVPRO Cleaned, get in touch today to get the best team in cleanup and restoration on your side.

During this hurricane season, pick the team that's FASTER TO ANY SIZE DISASTER™ | SERVPRO® of Alamo Heights

6/11/2021 (Permalink)

Make sure you and your family are prepared and informed during hurricane season. 

According to the Ready Campaign hurricane season for the Atlantic area is between June 1st to November 30th. 

Whether you are on the coast or further away, hurricane season can affect us all with varying severity. Hurricanes can cause high winds, rain, or even tornadoes further inland than most people might realize. 

The Texas Department of State Health Services suggests the following to prepare:

  • Secure your property.
    • Permanent storm shutters offer the best protection for windows.
    • Another option would be to shore up your windows with 5/8" marine plywood
    • Ensure trees and shrubs around your home are well trimmed.
    • Clear loose and clogged rain gutters and downspouts.
    • Secure outdoor furniture, potted plants, lawn ornaments, and bar-b-que grills.
    • Determine how and where to secure your boat, if applicable.
  • Create your Disaster Supply Kit and keep it in an easily accessible place
  • Secure your home, close storm shutters, and secure or bring inside outdoor objects such as grills and patio furniture
  • Turn off propane tanks
  • Ensure a supply of water for sanitary purposes such as cleaning and flushing toilets. Fill the bathtub and other large containers with water

If your property sustains damage from a storm, give us a call at 210-822-2063 or visit us at our website 

Fire Safety for the Warmer Months | SERVPRO® of Alamo Heights

6/7/2021 (Permalink)

flames and smoke from a bonfire Restoring fire and smoke damage is one of our specialties. Contact SERVPRO of Alamo Heights to learn more.

Many people look forward to spring, as it is both naturally and symbolically a time of life and hope—a reminder that winter doesn’t last forever, an invitation to get out again and enjoy the outdoors, and maybe even an opportunity to hit reset on those New Year’s goals. Everything feels fresh and new, and there’s plenty of activity to enjoy socially.

There are also lots of barbecues and seasonal cookouts, family reunions, and graduation parties, which unfortunately also means there’s an increase in fire activity across the country.

In fact, spring sees more daily fires on average than any other time of year. But with just a little effort, you can do your part to prevent fires at home this season.

Let’s look at some great places to start:

The grill. This one gets the most blame, but that’s because it presents the most risk. Grills create a perfect opportunity for fires—beloved though they may be, the combination of flame, heat, grease and gas gives rise to danger easily. Make sure the grill is in proper working order with no leaks, is away from anything flammable (including the house) and is cleaned well between uses. Almost 20% of grill fires are due to poor cleaning.

The fire pit. Gather around and have some lively conversations in the backyard with close friends, but think about safety, too. Never leave kids around the fire pit by themselves. Keep a bucket of water next to the pit. Don’t add leaves or pine needles to the fire, and put out the fire slowly to avoid scattering embers. Bonus tip: If you roast marshmallows, do it over the embers and not the flames—they won’t catch fire and you’ll get the perfect roast.

Chimneys and dryer vents. Have your chimney inspected and cleaned out instead of just closing up til winter, and avoid potentially dangerous buildup of ash. Clean out your dryer’s vent pipe as a once-a-year checkup for trapped or clogged lint, even if you regularly clean the lint trap.

Your local SERVPRO technicians are on hand 247 for emergencies. If you encounter fire damage at your home or business, no matter the cause, we will be there faster and have it cleaned up sooner. Call or click today and experience the SERVPRO difference.

Signs of a Water Issue at Home | SERVPRO® of Alamo Heights

5/24/2021 (Permalink)

a person in distress looking at a wall where water damage has occurred SERVPRO of Alamo Heights is a full restoration company. Our restoration experts are on call and ready to help you determine the best course of action.

You’re finally sitting in your quiet living room curled up with that new e-book when you hear it—an unfamiliar drip.

It’s not the kitchen sink; you can see that from your couch. It’s not in the bathroom, either. Closer investigation reveals the source of the sound. It’s…inside your wall? That can’t be good.

Sounds strange, but it happens. And it’s just one of many unfortunate indicators that you could have a water issue in your home.

Around 14,000 Americans a day face a water damage emergency. It’s one of the most common and most costly repairs for home and property owners.

So how can you catch a water issue before it becomes a major repair need? Look for these key indicators of trouble:

Wet or dark spots in the ceiling. These are indicators of water leakage from above—a leaky roof if you’re in the top story of your home or likely a leaky bathroom if you’re in a lower floor.

Unusual or musty smells. If it suddenly smells like Grandma’s basement from the 70s, there’s probably some excess moisture gathering somewhere, and potentially mold as well.

Flaky or bubbly paint. Bubbles in your walls or ceiling could indicate that water is leaking in and causing paint to crack and flake.

Dripping sounds. If you hear dripping or running water where there wasn’t or shouldn’t be any, you should search out the sound to see if it leads to a leak.

Increased utility bills. If your water bill is suddenly much higher, it could be a simple toilet fix, but it could also be a leak in a less-than-obvious location. Check basements, crawlspaces and water heaters first.

You’re not alone. Water leaks in the United States alone waste up to a trillion—yes, a trillion—gallons of water per year. You’re highly likely to experience a water emergency at some point, but finding and dealing with it early will be a key factor in determining whether it’s a minor inconvenience or a full-blown home disaster.

If you notice any of these signs in your home, let us take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat it properly. Contact us today to learn more.

Reasons That Thunderstorms Are So Dangerous | SERVPRO® of Alamo Heights

5/11/2021 (Permalink)

a large lighting strike just in front of person driving down road Thunderstorms can pop up at any moment. Contact SERVPRO of Alamo Heights today if you experience any damage.

It is not uncommon for thunderstorms to occur during the warmer months of the year, but even though they are frequent, they should still be treated with caution every time. Every thunderstorm has the potential to cause damage due to high winds, lightning strikes, hail, flash flooding and more, and if you are unprepared, they can be quite dangerous events.

Any storm that has thunder and lightning is considered a thunderstorm, and all thunderstorms do contain both even if you do not see a lightning strike. If hail one inch or larger falls and winds reach 58 miles per hour, a thunderstorm will be upgraded to severe status.

Understanding how thunderstorms can be dangerous is key to staying safe from them, so we will look at that information below.

Why Thunderstorms Can Be So Dangerous

Damage and injury from lightning strikes. Lightning strikes are one of the most dangerous elements of thunderstorms, and it is reported that they cause around 300 injuries every year. This does not include the damage that lightning can cause to homes, such as starting a house fire or felling trees that can then fall on structures. Every thunderstorm also produces lightning, so even if you do not see it, it is a possibility.

Property damage due to hail. It is extremely frightening when hail begins to fall, both because it is quite loud and because it can cause serious damage. If cars are left unsheltered or unprepared people get caught in hail, serious damage and injury can occur. Hail can also damage a home’s roof or siding, making it more susceptible to water damage vulnerabilities as well.

Harm from flash flooding. Though flooding tends to happen in predictable areas, flash flooding due to thunderstorms is quite different. Backed-up storm drains or overflowing ditches can lead to a flash flooding incident that impacts an entire neighborhood, which is a very dangerous situation. Just a few inches of water can knock over an adult or carry away a vehicle, and if it is dark outside, it can be quite difficult to see the floodwaters rising.

Thunderstorms are dangerous and can cause significant damage to homes or commercial spaces. If you have damage due to a thunderstorm, you can count on us to help. Contact us 247 for more information about our storm restoration practices.

Trust a Team With the Right Training | SERVPRO® of Alamo Heights

4/21/2021 (Permalink)

insurance document, pen and blue book sitting on black tabletop Contact SERVPRO of Alamo Heights today. We work with you and your insurance company to get things back to normal quickly.

When it comes to repairing your home after fire or water damage, the team you choose to work with matters.

Homeowners don’t like thinking about dealing with home damage, but the fact is that fire damage claims are common than you might think. According to the Insurance Information Institute, about one out of every 350 American homeowners will file a claim related to fire damage every year. (This statistic includes everything from harm related to appliance fires to lightning strikes, all of which fall under the general category of “fire damage.”)

When you combine all the common causes of home damage (wind, water, fire, storms and accidents), the number is much higher. About one out of every 20 American homeowners will file some claim this year.

Many of these homeowners, likely including some people you know, will need home restoration services. And when you want to restore your home to its original state, working with the best team is vital.

One of the main reasons homeowners know they can trust us is the team’s quality to do their restoration work.

Certified Experts Ready to Help

Your local SERVPRO team takes pride in providing the highest level of service. One way we do this is by ensuring all our technicians have the highest certification levels in our field.

Not only do our technicians train extensively with SERVPRO programs, but they also earn certifications from the Institute of Inspection, Cleaning, and Restoration Certification. This non-profit group provides an array of certifications to ensure restoration and cleaning technicians are trained to the latest techniques’ highest level.

And when you choose your local SERVPRO, these restoration experts will take the knowledge they’ve gained through our intensive training programs and use it to restore your home.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

You Can Avoid Home Damage Due to Heavy Rains | SERVPRO® of Alamo Heights

4/5/2021 (Permalink)

bright blue rain splashing into a pool of water If you need help dealing with any damage caused by water, contact SERVPRO of Alamo Heights today.

Water can damage your home in a wide variety of ways. And if you’re like most homeowners, you have a few of the most common ways at the top of your mental list. That might include problems like a flash flood or a burst pipe.

But heavy rains, which are common in many places during the spring, are a significant cause of water damage. This is especially true if there are home maintenance issues that go unaddressed over time.

It’s not possible to prevent every type of water damage your home could suffer. But there is a lot you can do regarding maintaining your home that will help ensure it’s not vulnerable to damage caused by heavy rains.

Preparing Your Home and Family for Wet Weather

Our staff includes a dedicated team of water damage experts, so we have valuable insights into how you can protect your home from suffering water damage now and in the future. The good news is that basic home maintenance can help you stay safe from water damage.

Learn how your yard drains. Knowing how your yard drains is vital to protecting your home. If you notice that your yard is draining toward your home, then you might want to get in touch with a landscaping expert to look for ways to protect your yard.

Invest in helpful landscaping. Many people don’t realize that the right landscaping at your home can make a big difference when it comes to preventing water damage. Native plants, trees and bushes can be vital in protecting your home from water damage. Talk with landscaping experts in the area or visit a native plant sale for tips and ideas.

Consider sealing your roof. Sealing your roof can help protect your home from wind and water damage. In fact, experts estimate that almost 95% of water damage is caused by water seeping through gaps in your roof and shingles can be prevented with this step.

If you need help dealing with damage caused by water, fire or any other issue, we’re here to help you restore your home. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about us and how we can help you restore your home to its original state.

Help and Advice for Business Owners Dealing With a Crisis | SERVPRO® of Alamo Heights

3/24/2021 (Permalink)

a crew of SERVPRO employees in PPE gear walking inside commercial building If you need cleaning assistance at your business, we’re here. Contact SERVPRO of Alamo Heights to learn more.

How much work have you put into doing your Poteet small business a success? If you’re like most business owners, the answer is “a lot.”

And that’s to be expected. After all, no one cares as much about your dream of owning a small business as you do. It’s your idea, your leadership and your savvy that have made your business a success so far. You’ve done everything you can to ensure you operate a successful business and your family has a proud legacy.

But the ongoing COVID-19 pandemic has made many business owners rethink how they operate. Whether that means you’re all now working remotely and offering services online, or you switched from a dine-in hot spot to a local takeout favorite, totally depends on your business.

Though many businesses in the area have already opened back up, it’s still difficult to navigate the waters of running a business during the pandemic. You’ll want to ensure your space is safe for your customers and employees, and you’ll want to tweak your business model to meet changing needs and desires.

Resources for You

Luckily, everyone else in the community (and across the country) is rooting for you to succeed, too. You can find great tools to help you learn more about available business loans and tips, advice and more from trusted local and national resources.

You’ll want to ensure your space is clean, too. That’s where your local SERVPRO team comes in.

We’re available at any time to help you get your business “Certified: SERVPRO Cleaned.” That means a team of experts will use the latest technology to ensure your business is safe for everyone.

Here’s how we do it:

First, we’ll consult with you about your needs.

Then we’ll clean your space—really clean it. Our teams use proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards directly from the CDC.

Finally, our teams certify your space. That means you can rest assured that you’re ready to be open for business.

If you need cleaning assistance at your business, we’re here. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our cleaning services and how we can help you.

Prepare Your Home for Spring Storm Risks | SERVPRO® of Alamo Heights

3/4/2021 (Permalink)

heavy rain coming down from dark clouds If you experience any property damage from spring storms, contact SERVPRO of Alamo Heights.

Spring is finally coming to Texas.

It’s March now, and many of us are excited about the prospect of better weather, longer days and starting to enjoy more time outdoors grilling, gardening or just taking a walk in the fresh air.

Maybe you’re planning some home improvement projects, too. If that’s the case, it’s definitely worth considering adding some DIY projects that will protect your home from one of spring’s biggest weather threats—severe thunderstorms.

There’s nothing you can do to stop storms from hitting your community. But you can take steps to protect your home from these dangers. Here’s what you should consider.

Get Your Home Ready for Spring Storms

Here are some things to add to your seasonal to-do list:

Clean your home’s gutters. We talk about this step frequently in our home maintenance guidance, and there’s a good reason for that. Clean, clear gutters are an excellent way to keep water around your home flowing the right way, instead of causing water damage.

Examine your roof. You don’t want to discover there’s a problem with your roof after a heavy rainstorm. Instead, you’ll want to be sure your roof is in good shape if a storm starts hitting. Check for things like missing shingles and signs of leaks. Repair them.

Check your home’s sump pump for issues. You don’t want to find out there’s a problem with your sump pump when it rains. Instead, check it now for issues.

Examine your home’s exterior. Don’t let problems with overhanging tree limbs or loose items like patio furniture become a problem during storms. Instead, cut any tree limbs that hang over your roof or garage and secure things you can.

If a fire, flood or any other cause damage to your home, you can always count on us for restoration assistance. We are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Do You Know the First Thing You Should Do If Your San Antonio Business Is Damaged? | SERVPRO® of Alamo Heights

2/23/2021 (Permalink)

SERVPRO employee wearing black shirt reviewing restoration plans on tablet SERVPRO of Alamo knows the commercial restoration process inside and out. Here are some of our best tips in choosing the right restoration company.

If business owners learned anything from 2020, it’s that nothing is predictable—and sometimes things can happen that completely shift your business and your life.

In our case, recently, it was the worldwide impact of the COVID-19 pandemic. But it can happen on a smaller scale, to a state, a community, a home or a business. Conscientious business owners likely already have a solid disaster plan and work with their employees to ensure they understand all the moving parts.

Still, it’s one thing to have a plan in place and another to see a disaster scenario unfold in your own life and business. When that happens, it can be challenging to know what to do, even if your plan is in place.

We work with business owners all the time, so we know what it takes to get your business up and running again. Here’s some of the best advice we can give business owners facing a restoration scenario.

Take the First Step

Here’s what you need to do if a disaster (like a storm, flood or fire) impacts your business:

Work your disaster plan. If you have a disaster plan in place, the first thing you need to do is implement it. Depending on your business, that might even include moving to a backup location and checking in on your employees.

Document everything. Your insurance company will want photographs and documentation of what was lost and damaged. Take them before the cleanup process starts.

Reach out to your insurance company. Your insurance company will work with you and help you throughout the process.

Stay in touch. There are a lot of people who can be impacted by your business. You’ll want to be in touch with your suppliers, your employees, your customers and your community. Social media can be an excellent tool for the wider community, but consider reaching out personally to your employees and your customers.

Take care of your needs. Going through disaster recovery is stressful. Please choose the best partners to guide you through it, and be sure you’re taking steps to manage your stress and care for yourself and your family.

If a fire, flood or any other cause damages your business, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Local Experts Are in Your Corner When You Need Home Restoration | SERVPRO® of Alamo Heights

2/8/2021 (Permalink)

black glasses and pen sitting on top of white insurance policy If your home is damaged due to a disaster, Contact SERVPRO of Alamo Heights. From start to finish, we will be here to help.

Every homeowner who files an insurance claim for home repair and restoration in 2021 will have one thing in common. What is it? The sooner they can get the repair process started, the better the outcome is likely to be.

Homeowners' insurance claims vary widely in type and severity. Sometimes they’re from severe weather issues, like wind, hail and rain. They can also be caused by home accidents and appliance malfunctions.

The level of damage can vary, too. Sometimes homeowners need help repairing basement water damage or repairing mold damage. In other cases, the repairs and restoration work needed is more extensive.

Why Timing Matters

So, you may be wondering why starting early to repair damage to your home is so important.

Some types of home damage only grow worse over time. And the process progresses faster than you might expect.

For example, water damage can cause wood to warp within days. And the smoke, soot and water damage resulting from a fire worsen over hours and days. You can even notice the first signs of mold within a few hours. The longer these problems persist, the more difficult it is to remediate and repair them.

Move Fast When You Need Home Restoration

Your local SERVPRO team understands why it’s so important to get your home restoration process moving quickly. We’re always prepared to help you when an emergency arises.

You can reach out to our team at any time when you need home restoration and repairs. We’ll answer 247 to help you get the process started. You can trust us to be here when you need our help.

Beyond speed, there are plenty of other reasons, so many residents trust us to do their restoration work.

Our technicians are educated experts. Our technicians are passionate about providing the best services and work possible. That means they’re consistently going through training and earning certifications. They bring that knowledge to work on your home.

Our teams use proven, leading-edge technology. We’re connected with a nationally known and trusted brand. That means we have access to some of the best restoration technology available today.

We are a local business. We are members of the local community. That means when you call us, you’re calling friends and neighbors who are ready and prepared to help you when you reach out.

If your home is damaged due to fire, water or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Your local resource for storm damage information | SERVPRO® of Alamo Heights

2/8/2021 (Permalink)

Whenever a storm event happens in Texas, SERVPRO® is Here to Help

From El Paso to Beaumont, SERVPRO® of Alamo Heights has all the experience and resources to help you get back to a preloss condition for all of your business and residential needs. 

When a catastrophic storm event such as a hurricane or a wildfire has damaged your property, it is advised to only return when authorities have deemed it safe. Whenever it is deemed safe, some authorities suggest to document the damages to your property and its contents. This helps in the process of restoring the property.

If you need information about local storm events please use the resources given by local government entities such as Bexar County Emergency Management

Plan for your emergencies before they happen with the SERVPRO Ready Plan app available on the Apple App Store and the Google Play Store or by calling SERVPRO® of Alamo Heights at 210-822-2063

Easy Steps You Can Take to Prevent Winter Fires at Your Poteet Home | SERVPRO® of Alamo Heights

1/22/2021 (Permalink)

large image of red, yellow and orange flames House fires tend to peak during the winter. SERVPRO of Alamo are available 24/7 in the event of an emergency.

More house fires happen during the winter months than at any other point during the year. There are various reasons for this, and they include everything from home heating mishaps to accidents that happen in the kitchen while you’re cooking up a big family meal.

House fires damage property, causing you to need fire and water damage restoration services to repair your home. But they can also cause injuries and deaths. Experts estimate that as many as 890 people die from house fires every year.

Of course, even homeowners who take necessary prevention steps aren’t always immune to the dangers fires can pose. But the good news is you can take small steps over the next few months that together make your fire risk much lower.

Fire Prevention Made Simple

Here are some steps experts recommend that can keep your home safer. Most of them are simple— and they can become a new, easy habit added to your daily routine.

Get your furnace checked. Even if your furnace seems to be working fine, it’s a good idea to have a professional check it for maintenance issues. For example, if your blades or vents are dirty and clogged, it can be a fire hazard.

Be careful with candle placement. Scented candles are a familiar winter comfort in many American homes. But if they’re left burning when you leave home or placed in a precarious spot, then they can be dangerous. Blow them out instead of leaving them burning. And never place them somewhere a child or pet can knock them over.

Don’t use extension cords for space heaters. The safest way to use these items is to plug them directly into the wall. If you need to rearrange your furniture a little, it’s a smart move and makes your home safer. Also, make sure your space heater is clear on all sides.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

When your Alamo Heights business is damaged by fire, SERVPRO® of Alamo Heights is there | SERVPRO® of Alamo Heights

1/13/2021 (Permalink)

Cleaning your business: Property and Contents

When fire hits your business, it can conjure ideas of lost revenue from destroyed merchandise, time away from your location, all which halt revenue for your San Antonio business. When your livelihood is on the line, it is important to take quick action to stop further damage. A fire can be particularly devastating to any resell shop or other  because of the unique nature of the merchandise. Ornate wooden furniture, upholstered seating, exquisitely crafted set pieces, and books are vulnerable to retaining odor because of not only their age but because they are made of porous materials. It is crucial to get valuable items out of the affected environment as quickly and carefully as possible.

If you would like to learn more about how we perform our content cleaning or if you would like to schedule an ERP planning session, please give us a call at 210-822-2063 or by emailing us at office@SERVPROalamoheights.com

When to Call a Water Restoration Professional for Your Terrell Hills Home | SERVPRO® of Alamo Heights

1/7/2021 (Permalink)

white wall with water damage spots and peeling paint Do you have any water damage to your walls or ceiling? Contact SERVPRO of Alamo, we will help guide you through the restoration process.

Water damage claims are among the most common ones filed by homeowners every year. And they’re a growing number of claims. Industry experts explain that the number of fire damage claims have been dropping over recent years, but the number of claims for water damage has risen steadily.

If you’re an Alamo Heights area homeowner, you may be wondering when you could need water damage restoration help.

Sometimes a leak from the dishwasher cable or refrigerator, if caught early, can be cleaned up with old towels or a mop. But in other cases, you may need professional help to set your home back to its original state and prevent further damage to your property.

Signs to Look for When Dealing With Water Damage

Here’s what you might notice when you’re dealing with water damage that needs remediation by professionals:

You notice signs of mold. Does your home have a musty odor? That can be among the first signs of mold damage, meaning if you notice that scent, it’s time to call in a professional to help you deal with remediation issues.

Your floorboards or furniture are starting to warp. Damaged wood will start to warp within days. If that happens in your home, it’s best to start seeking help from professionals who can help you restore your home. This type of damage only gets worse over time.

You notice issues with the windows or walls in your home. Like your floors, your window panes and walls can start to warp if the water damage is severe enough. Depending on how severe your water issues are, this can be a sign of a major issue. That means it’s imperative if you notice these signs to get remediation help very soon.

If you have water damage in your home due to a burst pipe or another cause, you can count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services.

Commercial Water Loss in San Antonio | SERVPRO® of Alamo Heights

12/29/2020 (Permalink)

An office with filing cabinet and desk with partitions that has standing water on the carpeted flooring Water and office space don't mix very well

Time is of the essence when you have a large commercial water loss

When there was a large water loss at a local insurance agency and it's surrounding businesses in San Antonio, SERVPRO® of Alamo Heights answered the call.

Water mitigation needs quick action

That is why we always have crews ready to go to work at a moments notice. Our technicians were on site within an hour of receiving notice of the water damage. Firstly, they expertly extracted the water in the office building. The crew then used our state of the art monitoring systems to accurately place enough drying equipment in the affected areas to properly and evenly draw moisture from the affected materials.

If you have water damage from a water pipe leak or from faulty plumbing in your commercial business, please call us today!

SERVPRO® of Alamo Heights

210-822-2063

We’re Alamo Heights’ Winter Fire Damage Experts | SERVPRO® of Alamo Heights

12/21/2020 (Permalink)

< img src =”firehome.jpg” alt = "firefighter with water hose trying to put out large flames engulfing brick home > If you have fire damage due to a heating malfunction or other issue, count on SERVPRO of Alamo to fully restore your home.

Fires can happen at any time, but they’re more common during the winter months than any other season of the year.

Christmas trees are a common cause of winter fires. But heating system malfunctions and kitchen fires also cause their share of issues for homeowners.

Why You Should Call Our Experts

While no one likes to think about the aftermath of a house fire, it’s a reality for millions of Americans every year. If you become one of them, our team can help you restore your home quickly and efficiently.

Here’s why we are Alamo Heights’ best resource for fire damage restoration:

We’re available at any time. House fires don’t happen on a set schedule, and starting the restoration process quickly is vital to repairing your home. Because we know that time matters when dealing with home restoration, our team is available 247 for emergencies.

We can do it all. Fire damage includes many things—and they aren’t necessarily things you would think about before you have to deal with the aftermath of a house fire. Water damage can result from putting out the fire. You’ll want the smell of smoke removed and the area repaired. We can even help with upholstery repair. If you need it, our team can help you do it.

Our team values restoration. We have the experience necessary to ensure you can get the help you need by working to save you money on both repairs and your insurance. Additionally, it can allow you to stay comfortable in the home you already own. We can make it like it hasn’t happened at all.

We’re a local team. While SERVPRO is a national company, we are locally owned and operated. That means our team can access resources, equipment and training necessary for the highest quality restoration work. But we also live here in the community and want to treat those we meet like our friends and neighbors. We think being here is an important benefit.

If you have fire damage in your home due to a kitchen, heating or other fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Contact us at any time to learn more about our restoration services.

Commercial Cleaning in Alamo Heights | SERVPRO® of Alamo Heights

12/4/2020 (Permalink)

When grime, odor and moisture challenges go beyond the scope of your regular janitorial staff, call SERVPRO® of Alamo Heights

Whether it's removing odors or cleaning air ducts, you can rely on our team to make your workplace look its best.

Any type of cleaning that your business needs, we can perform for you. Anything from cleaning restaurant hoods to removing bio-hazard materials, we have the training and products to get your property back to business.

Hotels and resorts

Our staff is experienced in cleaning large hotels and businesses. This means we can offer competitive rates for carpet cleanings and deodorization at scale.

If you have any questions about our commercial cleaning services or how we can help your business, give SERVPRO® of Alamo Heights a call today at 210-822-2063

Fire safety | SERVPRO® of Alamo Heights

12/3/2020 (Permalink)

Fires can happen at any time of the year, but now is the time to make a plan

With the holidays getting closer, it may be a good time to review your emergency fire plans with your family.

Making an Escape Plan

Make sure you and your family can make a home fire escape plan

This includes:

  • Clearing escape paths
  • Establishing a meeting point
  • Mark two ways out of every room (Doors, Windows, etc.)
  • Optional: Create a floor plan

Practicing fire safety

It is important to be mindful of fire safety when putting up holiday decorations. Here are some facts about fire safety:

  • Electrical distribution or lighting equipment was involved in almost half of home Christmas tree fires.

  • More than two of every five (42%) home Christmas tree fires started in the living room. Five percent were chimney or flue fires. One-fifth (21%) of the decoration fires started in the kitchen. Sixteen percent started in the living room, family room or den.

  • Half (51%) of December home decoration fires were started by candles, compared to one-third (32%) in January to November.

SERVPRO® of Alamo Heights is Here to Help this holiday season, we are always available to be there when you need us. Call us for more information: 210-822-2063

How prepared is your team for a large water emergency?

12/3/2020 (Permalink)

Equipment set for drying Drying equipment set inside a business that previously consulted with a sales representative and completed the Emergency Ready Plan.

It seems as though when businesses or facility managers are experiencing a large water damage event  for the first time, it always seems to comes at the most unusual times...
How about 3 A.M. on a Sunday night? 
What plans if any are in place to mitigate this issue? 
What could have been done to prepare for this beforehand? 

This is where SERVPRO® of Alamo Heights "Emergency Ready Program" proves to be a very valuable tool for our large and small commercial clients.
SERVPRO of Alamo Heights is prepared and equipped to offer commercial services on an emergency basis. 

It is estimated that up to 50% of businesses that close due to a disaster, such as fire and flood never reopen!

The SERVPRO® Emergency READY Profile serves as a quick reference of important building, contact information for an easy start to a difficult situation.

Is your business or staff prepared?

Contact SERVPRO® of Alamo Heights at 
(210) 822-2063
to schedule a free consultation.

Here 24/7 for all your commercial emergency needs!

When disaster strikes, who is best equipped for your business? | SERVPRO® of Alamo Heights

12/2/2020 (Permalink)

SERVPRO® of Alamo Heights is always prepared to help you and your business after a disaster.

Better Equipped

We have a warehouse full of top of the line equipment and advanced monitoring technology to get your commercial water loss under control. We also have access to one of the largest personnel and equipment networks in the country.

Faster Response Times

SERVPRO® of Alamo Heights is locally owned and operated. This means we are available 24 hours a day, 365 days a year. No matter the circumstances, we are Here to Help®.

Any time of day, any time of year, SERVPRO® of Alamo Heights is ready for your commercial fire and water damage remediation, cleanup and restoration.

Call us today for more information about our complimentary Emergency Ready Profile and how we can help you with disaster planning.

SERVPRO® of Alamo Heights is equipped to help your business or organization get back to normal

12/2/2020 (Permalink)

Water damaged and discolored ceiling tiles in a sewing store are falling down revealing wet insulation that is also falling This was a store room that was damaged as a result of Hurricane Laura

SERVPRO® of Alamo Heights can help

Whether you have a small business that needs to get back on its feet after a fire or a large multi-use property that needs to reopen for the community after a flood, SERVPRO® of Alamo Heights is the right choice for you.

What can SERVPRO® do for me after catastrophic storm damage?

  • We remove affected materials such as drywall, carpeting, laminate, and insulation
  • It is possible your structure will need an application of an antimicrobial agent to properly halt the spread of potential microbial growth
  • Using our high-end drying equipment and monitoring systems, we bring the structure's relative humidity down to a level that can prevent further damages

SERVPRO of Alamo Heights can handle any incident at your business or organization, "Like it never even happened." Call us at (210) 822-2063.

Click here for more information about SERVPRO® of Alamo Heights.

The Dangers of Flash Floods During and After Severe Weather | SERVPRO® of Alamo Heights

11/24/2020 (Permalink)

Flash flooding is not always on people’s radar as a dangerous weather event, as things like lightning strikes and high winds appear to be far more common. However, many people are surprised to learn that flooding is the second leading cause of weather-related deaths in the United States.

Part of what makes flash floods in particular so dangerous is because of how quickly they can come about and how they can impact even small bodies of water. An overflowing storm drain or neighborhood creek can quickly cause a significant impact if it rains heavily enough, which is why it is important to be vigilant if they are a possibility.

What Is a Flash Flood?

A flash flood is defined as flooding that begins within six hours of heavy rainfall, which is why they are so common after storms and other severe weather. They can be highly unpredictable, but are especially common in urban areas due to overflowing storm drains and other drainage issues that might arise during a storm.

How Will I Know if I Am at Risk for Flash Flooding?

One of the most important things to remember in regards to flash floods is to carefully heed all warnings put out by your local weather officials. A flash flood watch means that flooding is possible, so it is wise to think of your action plan. If a warning is issued, that means flash flooding is likely to begin soon and you should execute your safety plan. If there is a flash flood emergency, that means there are life-threatening levels of water in the area and you should immediately take action.

What Are the Rules of Flash Flood Safety?

Knowing the rules in regards to flash flood safety is so important for ensuring you and your family can be protected from these traumatic events. Here are the important things to remember:

  • Stay away from low-lying areas during periods of heavy rainfall.
  • Have a safety and evacuation plan in place in case flooding becomes imminent.
  • Never attempt to walk or drive your car through floodwater.
  • Do not let children play near floodwater, as it can contain harmful substances.
  • If floodwaters block your route, find a different way to go.

If your home or business has been damaged due to a flood or other severe weather, you can depend on us. Contact us at any hour to learn more about our services or to report damage to your property.

Tips for Fire Safety Ahead of the Holiday Season | SERVPRO® of Alamo Heights

11/11/2020 (Permalink)

multicolor strand of lights on wood floor Make sure your fire risk is low during the holidays. If you experience any damage, SERVPRO of Alamo will be here to help.

As the weather turns cooler and we prepare for the fast-approaching holiday season, there are many things to keep in mind. While gift guides and recipes are aplenty, it is important to keep fire safety at the forefront of everything you do this season.

It has been found that house fires peak in the wintertime, simply because most winter activities give them more of an opportunity to occur.

These risks should not keep you from participating in winter fun, however—it is just important to go about your cooking, heating and decorating safely so you do not accidentally become a victim of a house fire yourself.

Fire Safety Tips for Wintertime

Keep safe when cooking. Cooking is consistently one of the top causes of fires in the home, and because more people tend to cook large meals and participate in holiday baking, these types of fires often increase during the winter. Every time you cook, be certain to keep flammable objects away from the stove, make sure a fire extinguisher is handy and keep at least three feet around the stove clear of all other people, children and pets.

Heat the house with proper precautions. Another winter-specific hazard comes from space heaters and fireplaces being used to warm up the home. While you can use both of these tools safely, it is important to take the proper precautions every single time. Ensure you are using a space heater that is equipped with modern safety features such as a tip-over and overheating system, never use them with an extension cord and keep them a good distance from anything flammable. For fireplaces, be sure to do proper chimney maintenance and never leave a fire burning unattended.

Decorate with care. As households add Christmas trees, holiday lighting and other decorations to their home, electrical circuits can easily become overloaded and spark. Overloading electrical outlets and power strips is responsible for around 25% of Christmas tree fires every year. As you decorate, be sure to space out where you are plugging things in, avoid using any decorations with frayed wiring and always unplug everything before leaving the house or going to sleep.

If you have damage due to a house fire, you can depend on us to help. Contact us 24 hours a day to report damage and receive a quick response from our certified restoration technicians. Get in touch today.

What to Do After Your Business Is Impacted by a Disaster | SERVPRO® of Alamo Heights

10/29/2020 (Permalink)

insurance policies binders and pen sitting on black table in large conference room SERVPRO of Alamo is your go-to in case a disaster occurs. Get in touch with us to learn more.

Having a disaster occur is always a frightening experience, but if that disaster impacts the business you have worked hard to build, it can be extremely disheartening. While disasters can often derail businesses permanently, there are a few things that business owners can do in order to lessen their impact.

While you hopefully already have an emergency plan to keep everyone safe in the moment a disaster strikes, it is also important to consider how to begin implementing your recovery strategy. Planning for the continuity of your business is key to getting your doors reopened as quickly as possible so that you are able to get back to business.

Implementing Your Business’ Disaster Recovery Plan

Get in touch with your insurance and restoration companies. Depending on the type of insurance you have and the type of disaster that occurred, you may be able to claim some or all of the damages with your provider. It is important to contact both them and your chosen restoration company right away to get the process of recovery started—and in many cases, your restoration company will be able to work directly with your insurance company if you are able to make a claim.

Implement your customer communication strategy. Your customers will want to hear from you after a disaster, so it is important to have a customer communication strategy to implement as soon as you can. Inform customers of closures, changes in operating hours and any other relevant information regarding your recovery timeline so they know what to expect (and when they can start supporting you again).

Look into your options for disaster recovery assistance. The U.S. Small Business Administration (SBA) has many resources available for disaster assistance for business owners. The loans they provide are typically low interest with flexible repayment schedules, so you can get the financial assistance you may need to keep your business afloat. These loans can be used both for the restoration of physical damage as well as an economic injury due to a loss of income in many cases.

If your business has been damaged due to a disaster, we’re here to help. Contact us at any hour to report your damage or to learn more about our commercial restoration services.

A Look at Our Restore vs. Replace Mentality | SERVPRO® of Alamo Heights

10/16/2020 (Permalink)

When you receive damage to your home, whether it be from fire, water or a storm, there are a lot of emotions involved. After any traumatic event, it is common to cycle through many stages of adjustment as you cope with the harm that has been done to your home and your belongings.

While things can seem quite grim in the moments after you discover damage, when you choose us for restoration, you can count on us to get your home and belongings back to their pre-damaged state. We have developed a mentality that focuses on restoration instead of replacement, which saves you money and allows you to keep the belongings you already love.

Why We Value Restoration Instead of Replacement

We can help you save money on your insurance. While many types of damage done to your home can be claimed with your homeowners insurance, the cost of doing so can be staggering. For example, the average cost of a claim for water damage is over $10,000, which can lead to skyrocketing premiums. By restoring the items we can instead of having our customers claim a full replacement, we can lower this amount so you can save money.

We can protect your sentimental items. With our advanced restoration equipment, we can save items many people thought to be completely ruined. We have restored irreplaceable objects such as documents and photographs, expensive objects such as electronics, and high-value objects such as art for our customers because we understand that some things just can’t be replicated.

We make sure your home feels like home again. Our entire goal with restoration is to make your home feel like it did in its pre-damaged state—which is not possible without all the objects and belongings you have already grown to love. While we know we can’t restore everything every single time, we promise to do our best so you can keep your belongings and continue to use them safely.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Contact us today to learn more.

How Can I Check for Water Damage Around the House? | SERVPRO® of Alamo Heights

9/29/2020 (Permalink)

tan wall with water damage spots showing through Do you have any water damage to your home? Contact SERVPRO of Alamo Heights, we are your local water restoration experts.

When it comes to a home’s structural integrity, water damage is considered the No. 1 enemy. Not only can water damage cause peeling paint or discoloration, but it can also lead to degradation of your home’s insulation, framework, subfloor and more, causing extensive damage if it is allowed to sit untreated.

Fortunately, checking your home for water damage is something you can (and should) do on a regular basis to stop any issues from becoming severe. The average water damage claim is $10,000 or more, but catching it early can significantly reduce how expensive or complicated it is to restore.

How to Do a Household Water Damage Inspection

Inspect your walls and ceilings. Because walls and ceilings make it easy to spot water damage, they are a good place to start. Unusual stains, softened drywall or bubbling paint can all be signs of water damage, whether it is a result of weather or a leaky pipe. It is also wise to pay extra attention to window frames and doors, as these are common damage hotspots.

Don’t forget to look down. Floors are another common area where water damage can manifest, as it is quite common to have water pool and saturate the subfloor at the lowest spot. If the floor appears warped, buckled or generally smells damp, it might be a sign that there is water damage below the surface.

Inspect your roof. Your roof is the first line of defense against weather-related water damages, and a visual inspection can tell you a lot about your overall risk levels. Look for missing shingles, damaged flashing or other signs of damage that might indicate a leak is developing. It is also wise to go outside during the next rain shower to verify that all your gutters are working properly to route water away from your home’s foundation.

Pay close attention to the basement. Basements are known for having moisture buildup and flooding, but that does not have to be a fact of life. Watch carefully for signs of moisture in your basement, especially if there is a musty odor present that might be indicative of too-high humidity levels. Consider installing a sump pump and a dehumidifier to take care of any damp air, and watch for signs that the problem is more serious.

If you have water damage anywhere in your home, we are here to help. You can contact us at any hour to learn more about our services or to report damages. Get in touch today to speak with a water damage restoration expert.

How You Can Increase Fire Safety in Your Home | SERVPRO® of Alamo Heights

9/7/2020 (Permalink)

white fire alarm being tested by a person If you experience any property damage due to a fire, we are here to help. Contact SERVPRO of Alamo to learn more.

Experiencing a house fire is something no one ever wants to go through, but unfortunately, it happens to many people every year. House fires can start and spread quickly—often in as little as 30 seconds and cause extreme devastation, but fortunately, many can be prevented by implementing a few fire safety tips around your household.

The best practice for fire safety is general prevention. Taking measures in your home to ensure a fire never starts is the best way to reduce your chances of ever having to deal with a fire or its complicated aftermath. Here are some tips for increasing fire safety in your household.

Tips for Increasing Household Fire Safety

Check your smoke detectors. Smoke detectors are the top safety measure for any home, and making sure that yours are operational is extremely important. Get in the habit of testing your smoke detectors on a monthly basis using their test button, and change the batteries whenever the unit begins to chirp.

Create a fire escape plan. Having a household fire escape plan is extremely important in case a fire does start and the smoke detectors sound. In many cases, you may only have two minutes to safely exit the home. Make sure every room has two accessible exits, that every family member knows what to do and that you have a designated meeting spot outside the home for once you all make it out safely.

Limit your fire risks. Limiting any risk of a fire is a great way to reduce the chances of one starting. Implementing simple safety tips such as never leaving the stove unattended, storing chemicals safely, keeping an eye on any candles or open flames and practicing smart electrical safety can go a long way in preventing any flames.

Keep a fire extinguisher handy. While you should only ever use a fire extinguisher if the fire is small and it is safe to do so, having one and knowing how to use it one can prevent a small incident from turning into a huge emergency. Keep a fire extinguisher in your kitchen and near any open flames and check it often to be sure it is still operational.

If your home is damaged by a house fire, we are here to help. Our expert fire restoration technicians are here 247 to spring into action as soon as you call. Contact us at any hour to report your damage and receive a quick response.

Why Count on SERVPRO® When You Have Storm Damage? | SERVPRO® of Alamo Heights

8/27/2020 (Permalink)

large downed tree laying on top of light brown house Choosing the right restoration company is crucial to getting things back to normal. Call SERVPRO of Alamo Heights to set up an appointment.

Sustaining storm damage to your home or commercial space can be a complicated endeavor. Not only is structural damage a possibility, but water and electrical damage are, too—and because there are so many unscrupulous restoration companies about after large storms, it can be difficult to know who you can trust during the aftermath.

Working with the right restoration company can make all the difference in your recovery process. As storms continue to get more severe and more expensive to recover from, knowing you are in good hands every step of the way is invaluable—which is why we are here to earn your trust.

Why You Should Count on Us to Handle Your Storm Damage

We are active in the community and in our industry. Many of the scams that pop up after a large storm or disaster involve companies that are not active in the area and not well-regarded in the restoration community, but with us, you never have to be concerned about that. We have been helping the community recover from disasters both large and small for many years, and we are proud of our reputation as an industry leader in restoration.

We have the resources to handle any size disaster. No matter how much of an area is impacted by a disaster when you receive your damage, you can count on us to handle it. Because we have a national network of SERVPRO® locations, we can call for backup resources when needed to ensure we can scale to provide everyone with exceptional service no matter the size of the storm.

We will respond to you quickly at any hour. We understand how devastating it is to discover you have damage to your property, which is why we always guarantee a quick response no matter when you call us. You will never have to wonder if we will return your message or show up on time—as soon as you call our 247 emergency line, we will begin assembling a team and dispatching them to you as quickly as possible.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.

Why Count on SERVPRO® When You Have Storm Damage? | SERVPRO® of Alamo Heights

8/18/2020 (Permalink)

large downed tree laying on top of light brown house Choosing the right restoration company is crucial to getting things back to normal. Call SERVPRO of Alamo Heights to set up an appointment.

Sustaining storm damage to your home or commercial space can be a complicated endeavor. Not only is structural damage a possibility, but water and electrical damage are, too—and because there are so many unscrupulous restoration companies about after large storms, it can be difficult to know who you can trust during the aftermath.

Working with the right restoration company can make all the difference in your recovery process. As storms continue to get more severe and more expensive to recover from, knowing you are in good hands every step of the way is invaluable—which is why we are here to earn your trust.

Why You Should Count on Us to Handle Your Storm Damage

We are active in the community and in our industry. Many of the scams that pop up after a large storm or disaster involve companies that are not active in the area and not well-regarded in the restoration community, but with us, you never have to be concerned about that. We have been helping the community recover from disasters both large and small for many years, and we are proud of our reputation as an industry leader in restoration.

We have the resources to handle any size disaster. No matter how much of an area is impacted by a disaster when you receive your damage, you can count on us to handle it. Because we have a national network of SERVPRO® locations, we can call for backup resources when needed to ensure we can scale to provide everyone with exceptional service no matter the size of the storm.

We will respond to you quickly at any hour. We understand how devastating it is to discover you have damage to your property, which is why we always guarantee a quick response no matter when you call us. You will never have to wonder if we will return your message or show up on time—as soon as you call our 247 emergency line, we will begin assembling a team and dispatching them to you as quickly as possible.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.

When You Least Expect it Water Damage May Occur

7/31/2020 (Permalink)

Water Running Through Garage SERVPRO of Alamo Heights is always available for our customers.

If you have ever opened your garage and saw water running out of your house, then you understand how nerve-wracking water damage can be.  SERVPRO of Alamo Heights is here to ensure that your home is properly, according to IICRC standards, mitigated to help alleviate your worries.  As a locally owned and operated business, SERVPRO of Alamo Heights understands the needs of our community and you can rest assured that we will be here for you anytime, day or night.  Beginning with mitigation and ending with reconstruction, SERVPRO of Alamo Heights will ensure that your home looks like "It Never Even Happened" at completion.  SERVPRO of Alamo Heights works with our customers to ensure that your concerns receive the utmost attention.  Call us today and see the SERVPRO of Alamo Heights difference.

Your Guide to Avoiding Grill Fires This Summer | SERVPRO® of Alamo Heights

7/25/2020 (Permalink)

a person grilling chicken and hot dogs on an outdoor grill SERVPRO of Alamo Heights are the fire restoration experts. To learn more give us a call or contact us online.

It is summertime, which means it is prime time to grill up everything, from meats to veggies to fruits for dessert. While grilling is a great way to get outdoors and keep your home’s kitchen cool, it is important to remember that grills still involve open flames, making them a big fire risk if you neglect to use them safely.

The U.S. Fire Administration estimates that there are over 5,500 grill fires annually, which cause millions in damage. Thankfully, with good grilling habits, you can significantly lower your risk of this happening.

Good Habits to Avoid Grill Fires

Create a safe zone around your grill. While it is certainly convenient to set your grill up on your deck, it may not be the safest place to plant your station. Grill flare-ups can seriously damage anything around, including porches, patio railings and decks—they have even been known to melt vinyl siding. It is recommended that you keep at least a three-feet safe zone around your grill at all times.

Clean your grill grates often. When you make heavy use of your grill, there is ample chance for food and fat to build up on the grates, which can pose a fire hazard. Getting into the habit of cleaning your grill after every use is a great way to prevent flare-ups due to these stuck-on particles.

Never leave the grill unattended. Even if the lid on the grill is closed, it can still create a fire risk that can quickly get out of hand. You should never leave your grill unattended, even for a moment, and make sure a fire extinguisher is always nearby so you can extinguish any stray flames right away.

Inspect the grill regularly. If you have a charcoal grill, there are fewer things that could lead to a sudden fire, but with gas grills, it is important to check them regularly and do maintenance where necessary. The propane tank, hoses and connectors can all wear down over time, leading to gas leaks that could cause a serious fire hazard next time you go to light it.

If you have a grill fire do damage to your home, we are here to help. You can call us any time, day or night, to have a quick response from our restoration experts.

Quick Tips for Summer Storm Safety | SERVPRO® of Alamo Heights

7/9/2020 (Permalink)

lighting striking hillside during storm at night Have you been affected by a storm event? SERVPRO of Alamo Heights is available 24/7 and ready to assist you with any storm damage.

As the temperatures rise and the humidity builds, severe weather simply becomes a part of many summer days. While these storms can feel rather routine, it is also important that you always prioritize safety when they are in the forecast.

Though many storms pass through without incident, they all have the ability to produce lightning, wind and hail, so knowing your options for shelter and how to keep yourself as safe as possible is wise.

Staying Safe During Summer Storms

Know your options for shelter. Ideally, the best place to be in the event of severe weather is an interior room of your own home, with no outward-facing windows or doors. However, if you get caught on the road in the storm, staying in your car is the second-safest thing to do. Pull the car over and turn off the engine, and avoid touching anything metal inside the vehicle until the storm passes.

Practice electrical safety. If lightning strikes your home, it can travel through the electrical wires on its way to ground itself—and damage your electronics in the process. If you know a storm is coming, take the time to unplug everything in the home to avoid an electrical surge. Because storms happen suddenly, it is also wise to use surge protectors throughout the house in case you are unable to unplug everything before lightning becomes a threat.

Avoid direct contact with concrete. While a concrete structure might logically seem like the safest place to be during a storm, that is not always the case. Many types of concrete are reinforced with metal rods in their interior, meaning if lightning were to strike, the concrete itself could transfer the charge to anyone touching the surface. If possible, avoid direct contact with concrete any time a storm is nearby.

Stay indoors for at least 30 minutes. Storms often move through an area quickly, and once the skies have cleared again, you might be ready to resume your day. But going outside prematurely can still put you in danger as lightning can strike up to 25 miles away from the actual storm. You should wait at least 30 minutes after the last clap of thunder in order to ensure you will not be in harm’s way.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.

Biohazard and Crime Scene Cleanup | SERVPRO® of Alamo Heights

7/1/2020 (Permalink)

3 people donning PPE in front of a large green box truck and a SERVPRO® green hatchback Our crew getting donning PPE on the way to clean a bio hazard site

SERVPRO® of Alamo Heights isn't just a leading fire and water cleanup and restoration provider, we can also deliver fast, reliable biohazard and crime scene cleanup.

SERVPRO® of Alamo Heights works tirelessly to protect you from exposure to biological and chemical contaminants. These contaminants can pose serious health consequences for building occupants, employees, customers, and owners. 

We can help with:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation
  • and More...

If you have any questions about our services or want to schedule an appointment to speak with an IICRC credentialed specialist, don't hesitate to call us at 210-267-2159

Creating a Fire Drill Procedure for Your Business | SERVPRO® of Alamo Heights

6/25/2020 (Permalink)

red fire alarm hanging on gray concrete wall If your business experiences any fire damage, you can count on us. SERVPRO of Alamo Heights specializes in commercial fire restoration.

If you run a business with staff on-site, it is important that you educate all of your employees on fire safety for when they are on the premises.

Fires impact many businesses every single year and can be devastating, but by creating a regular fire drill routine with your employees, you can ensure that everyone can escape the building safely if flames do begin.

How to Establish a Fire Drill Procedure for Your Business

Consult with your local fire officials. Getting in touch with your local fire department is often a great place to start on any aspect of fire preparedness for your business. They will typically be happy to consult with you on fire safety measures your business can take, including the best evacuation routes and fire procedures to go over with your staff.

Communicate and mark fire evacuation routes. Involving the staff in your fire safety planning is a great way to make sure everyone is on the same page and can make everyone feel safer in the workplace. Make sure you install proper signage so that evacuation routes are well-designated, and communicate with staff so they know the route they will be taking at your next drill.

Have fire drills frequently. Once a fire begins to spread, time is not on your side in regard to escaping safely—that is why it is so important to ensure that staff have memorized exactly what to do through the participation in regular drills. Hosting drills at least every quarter should be sufficient to ensure staff knows exactly what to do.

Run different fire scenarios. There are many ways that a fire can start, so hosting drills that only deal with one scenario can do your staff a disservice if a real fire scenario is different from the one they have been practicing for. When you have your drills, have the fire originate in different areas and block various exits to make sure that staff can adapt their fire safety training to any situation.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—contact us today.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/10/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Alamo Heights today at  210-822-2063 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

How to Stay Safe When Severe Storms Are in the Forecast | SERVPRO® of Alamo Heights

5/21/2020 (Permalink)

severe weather red sign with dark cloudy sky in background If your home has been impacted by storm damage, SERVPRO of Alamo Heights will respond quickly to assist in any repairs.

Not only can severe storms cause serious damage to an area, but they can also be extremely dangerous for those that are in their path. Preparing yourself for storm damage is one of the best things you can do to keep yourself and your family safe, which is much easier if you keep some must-know tips in mind.

By understanding watches and warnings, making sure you are fully prepared at home and having a way to get any emergency alerts, you can significantly increase how safe you will be should severe weather strike.

Know the Difference Between Watches and Warnings

When severe weather is a possibility in your area, it is vital that you understand the difference between a watch and a warning in order to make sure you can react appropriately. A thunderstorm watch means that there is a potential for severe storms to develop, but one has not been picked up on the radar. Conversely, a warning means that a thunderstorm is imminent or occurring in the area, and precautions such as seeking shelter should immediately be taken.

Prepare Your Household for the Threat

If you are home when a thunderstorm warning is issued, you should absolutely stay there unless local officials say there is a need to evacuate. In order to do this comfortably, make sure your home is prepared. Stock up on batteries and flashlights, water and non-perishables and have a plan in place for where to go in the house in case officials advise residents to seek shelter—a hallway or closet will generally work best. You should also make sure that you have adequate first-aid supplies in case of emergencies.

Be Aware of Emergency Shelters and Have a Way to Get Alerts

In the event of extremely severe conditions, you may need to seek help from a local shelter or be required to evacuate, so having a way to stay connected for important weather alerts is wise. While most people will primarily use their smartphone for this, they can become unreliable during bad weather so many people prefer to purchase a crank-powered NOAA Weather Radio as a sure-fire way to receive alerts in case of an emergency.

If your home has been impacted by storm damage, we are here for you. You can contact us 247 to get a quick response to your home’s damages.

Ways That Heavy Rainfall Can Lead to Water Damage | SERVPRO® of Alamo Heights

5/7/2020 (Permalink)

heavy rainfall on top of metal roof of yellow house Heavy rains can cause serious water damage. SERVPRO of Alamo Heights has the trained technicians to fully restore your home.

While water damage is typically associated with events like flooding or plumbing malfunctions, heavy rain can also cause its own set of issues regarding water damage around the house.

While any level of moisture can cause damage, heavy rain is considered rainfall at rates over 0.3 inches per hour and can work its way into much smaller vulnerabilities in your home. To help you better prepare and avoid water damage, we have put together a list of how these rapid rainfall rates can cause issues.

How Heavy Rains Cause Household Water Damage

Backup of clogged gutters. Clogged gutters can cause significant damage to your home after heavy rains. If there is debris in the gutters, it will be difficult for water to drain away, which can then result in leaks from puddles as the water is left standing against the roofline.

Leaks around windows and doors. Windows and doors are supposed to be sealed against the elements, but as their weatherproofing ages, it can deteriorate as well. When heavy rains roll through, water can find its way into minuscule cracks and cause damages.

Poor drainage around the foundation. If your home is at the bottom of a hill or does not have adequate drainage around the foundation, heavy rains can build up against the base of your home and lead to leaks in your basement or crawl spaces.

Leaks in and around the roof. Roof leaks are one of the leading consequences of heavy rains, and they can sneak up suddenly. All it takes is for a shingle to be scraped away or a weak spot to form and rainwater can begin seeping in as it falls.

Malfunctioning of a sump pump system. For homes with sump pumps, doing regular maintenance and checking for issues is key—otherwise, the pump system can get overwhelmed and will not be able to effectively move water away from the home.

Leaks around chimneys and skylights. Houses with chimneys and skylights tend to be more vulnerable to heavy rains than homes without them. While they are nice features to have, the seals where they meet with the roof can grow vulnerable over time and become overwhelmed when rainfall is heavy.

If you’ve experienced water damage to your home, we are here to help. You can call us 247 to have our trained technicians respond quickly and begin your restoration.

Responsible Recommendations from the CDC

4/30/2020 (Permalink)

SERVPRO® mascots Stormy and Blaze in personal protective equipment holding a full face respirator and toolbox Even our mascots Stormy and Blaze are ready to help with cleaning and disinfecting!

An easy way to help protect you and your family's health is to follow the CDC's guidelines for protecting yourself and others from COVID-19.

The CDC's suggestions are:

  • Wash your hands often
    • With soap and water for at least 20 seconds
    • With hand sanitizer that is at least 60% alcohol
  • Avoid touching your face with unwashed hands
  • Avoid close contact with others
    • When you have to be around others, cover your mouth and nose with a cloth mask
  • Cover your coughs and sneezes with a tissue or by using the inside of your elbow

And just like SERVPRO® of Alamo Heights,

  • Clean AND disinfect frequently touched surfaces

This is why when we perform our proactive cleaning services we use a two step process. We clean using a detergent, and then disinfect using an anti-viral solution.

If you have any questions about our proactive cleaning services, please contact us today!

Source: CDC - How to Protect Yourself & Others

The 6-Step Water Damage Restoration Process That Sets Us Apart | SERVPRO® of Alamo Heights

4/17/2020 (Permalink)

interior wood floor partially submerged in water When dealing with water damage, immediate action is crucial. Contact SERVPRO of Alamo Heights for prompt & dependable service.

When your property incurs water damage, acting quickly is the single most important thing that you can do.

When you discover water damage, you can count on our six-step restoration process to truly restore your property to its pre-damage condition. Here’s how it works:

6 Steps to Water Damage Restoration

1. Initial Emergency Contact
You can call us 24 hours a day to begin the water restoration process because taking immediate action is crucial after water damage occurs. When you call us, we will ask you questions to get an overview of the damage and to help us determine what resources to dispatch to you.

2. Inspection and Damage Assessment
When we arrive on the scene in response to water damage, we will do a detailed property inspection to assess the scope of the damage and to develop a thorough plan of action. We will identify the water source, the category of water and check for safety concerns.

3. Moisture Extraction
The water extraction process will remove the majority of moisture via our vacuum and pump units. We will start this process as quickly as possible to lessen the likelihood of more damage occurring and to reduce drying time. We can also help you move out your belongings in the event that they might be damaged as well.

4. Dehumidifying and Drying
After the excess water has been removed, we can begin fully drying all porous materials that have absorbed water. Our industrial-grade equipment moves air quickly and helps moisture to evaporate as fast as possible, which will dry out floors, walls and carpets as well as discourage mold growth.

5. Cleaning and Repair
After sustaining water damage, impacted surfaces will typically require professional cleaning. In addition to structural cleaning, we will clean your belongings that are able to be restored. We will also do odor removal to prevent the musty odor that water-damaged objects often develop.

6. Restoration
The final step is ensuring that your property is restored to its pre-water condition. This will involve things like drywall and flooring repairs or even reconstruction. By working with us, you are working with a company that can handle all elements of the restoration, including the difficult reconstruction parts that truly restores things back to their pre-damaged state.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

How to Return Home After a Flood | SERVPRO® of Alamo Heights

4/8/2020 (Permalink)

After a flood, many homeowners find that they are ready to return to their homes as quickly as possible and get to work on recovery. While this will hopefully be possible, there are many steps to take to prioritize your safety and prevent further harm in a flood’s aftermath.

After a flood occurs, quick action does make a difference, but it is important to make sure you are taking the right steps to avoid further issues.

Steps to Staying Safe When Returning Home After a Flood

Avoid further safety hazards. The first thing to remember after a flood is to never return home until officials have deemed it safe. There are many dangers such as electrical currents, contaminated water and other hidden hazards that might be present. If you can do so safely, turn off the electricity main to the house, but never do so if it is in standing water.

Air out the home. If there is no rain or moisture outside, open doors and windows to allow air to circulate throughout the house. Though mold growth will have likely already begun, this can slow it down and prevent further damage from occurring. If the house has been closed up for several days, it is wise to let it air out for a bit before you spend any substantial amount of time inside breathing in the air.

Document the damages. Before you begin removing objects or tackling any cleaning projects, take photos to document the damages when you enter the home. If you have flood coverage, this can help you maximize the claim you are eligible for in the aftermath of the flood.

Contact your restoration and insurance companies right away. In the aftermath of a flood, it is wise to let your insurance company know about the extent of the damage right away and contact your restoration companies to begin repairs. Standing water can lead to further damage, so getting the recovery process started as quickly as possible will help prevent any further damages and help your household recover.

If your home has been damaged in a flood, we are here for you. You can contact us 247 to receive a quick response and set the restoration process in motion.

Commercial Cleaning- SERVPRO of Alamo Heights is Here To Help

4/2/2020 (Permalink)

Sign that says we are open SERVPRO is open and ready to aid in any of your water damage remediation, fire damage remediation, mold damage remediation, and disinfecting needs

SERVPRO is being called by numerous business owners and community leaders to perform necessary bioremediation services to clean, disinfect, and sanitize their facilities. Our cleanup procedures are in accordance with the CDC recommendations. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims.

We are here and ready to aid you in your time of need, providing these services so your facility can be cleaned and ready for business to resume. We are available 24/7 at (210) 822-2063. 

Please continue to stay safe and maintain social distance as we all do our part to combat this and lessen the spread of this horrible virus.

Always READY for our community

4/2/2020 (Permalink)

A SERVPRO representative connected to a platelet donation machine, covered by a blanket One of our reps Thaddeus Brickley donating platelets at the South Texas Blood and Tissue Center in San Antonio, TX

We here at SERVPRO® of Alamo Heights are always READY to serve our community. Whether that means helping out after a massive water leak, assisting local government agencies with hoarders, or even donating blood when there is a shortage in the area. We pride ourselves with being emergency ready 24/7/365. 

SERVPRO® of Alamo Heights is always ready to help when disaster strikes, but also knows the importance of ensuring home and business owners are “Ready for whatever happens.”

This is why we suggest having an Emergency READY Profile (ERP) created for each of our clients. An ERP is a no-cost readiness plan that is designed to help home and business owners recover from a disaster faster. The no-cost ERP mobile app allows ERP data to be stored on a smartphone, for quick and convenient access to help.

If you want more information on how to set up your own Emergency READY Profile, please contact us today at 210-822-2063

Evaluating Your Business’ Disaster Preparedness | SERVPRO® of Alamo Heights

3/20/2020 (Permalink)

office furniture and supplies submerged under water in an office room Taking measures to reduce the time that your business is closed after a disaster is crucial for any company. Let SERVPRO of Alamo Heights be your part

Being aware of your business’ level of preparedness against a disaster is a smart move for any business owner. Though it may be something you do not like to consider, preparing in advance for a disaster can be a big factor in how quickly your business will be able to recover and reopen following the damage.

By being aware of your disaster preparedness levels, you can determine what further steps you can take to make sure your business is as safe as possible. Gaining an understanding of your insurance policy, your emergency supplies and how you will restore is the best way to start the process of being prepared.

Your Commercial Insurance Coverage

A general commercial policy is not always enough to provide complete coverage to your business, especially where natural disasters are concerned. Flood insurance is the most highly recommended type of auxiliary coverage, but it is also worth inquiring about business interruption insurance and commercial umbrella insurance to make sure you do not have any surprise gaps in coverage.

Your Emergency Plan and Supply Kit

Having a plan in place and stocking an emergency kit in your business is a great precaution to take. Be sure to take into account all possible disaster scenarios that could potentially impact you at your location, including weather and internal concerns such as fires. Make sure you are prepared both for an evacuation scenario and one in which you and your employees must remain in place until given other orders, which is when you would want an office emergency supply kit.

Your Plan for Restoration and Recovery

Limiting the downtime your business experiences as a result of a disaster is one of the best ways to mitigate the consequences an emergency causes. Knowing which commercial restoration company you would like to work with in advance of the disaster is one of the best things to do—this way you can start the restoration process right away once it is safe to re-enter the building. In addition to this, be aware of the qualifiers for the Small Business Administration’s disaster loans to receive assistance toward recovery.

If your business has been impacted by a disaster, you can contact us 247 for guidance on how to begin the commercial restoration process.

Let SERVPRO of Alamo Heights Help with Your Cleaning Needs

3/12/2020 (Permalink)

We are here to help stop the spread of germs with a professional cleaning for your home or business. As the #1 choice for cleanup and restoration, we have the resources to help you immediately. Call 210-822-2063 or email us to schedule a cleaning for your home or office.  

How can you help keep your home or business clean while you are waiting for SERVPRO of Alamo Heights to arrive?

  • Wash your hands frequently and for at least twenty seconds
  • Avoid touching your face

How can we help you?

  • Clean and sanitize your home
  • Clean and sanitize your office

SERVPRO of Alamo Heights is available to help 24/7.  

When Stormy Weather Strikes, We’re Here to Help | SERVPRO® of Alamo Heights

3/10/2020 (Permalink)

a yellow storm damage sign in front of a large damaged roof” SERVPRO of Alamo Heights is your Damage Restoration expert. If you experience any storm damage call us right away.

Stormy weather is a part of life, but occasionally, a storm can turn into something more serious. Considering the fact that storms caused around $2 billion in losses in the year 2018, if you own a home, it is important to have a plan in place for what to do if one causes damage.

Choosing a restoration company is something that is best done in advance so you are able to make a sound decision. Because we can handle a variety of damages thanks to our highly trained technicians and national resources, we think our approach to restoration sets us apart.

Why You Should Call Us for Storm Damage Restoration

We Handle Moisture and Structural Damage
Storm damage is quite complex because of all the elements it can include. Not only can the structure of your home be damaged by wind, fallen trees and other debris, but this can also lead to water damage as it continues to rain. Working with a company like ours that can handle both of these types of damages is ideal, as we will be able to restore every aspect of storm damage that you sustain.

Our Technicians Are Experts in Storm Damages
No two storms are alike, nor are the damages they cause. Thankfully, our technicians are highly trained in structural and moisture damage and have fully studied the guidelines that the Institute of Inspection Cleaning and Restoration Certification has set forth as the industry standard. We also frequently host continuing education seminars and e-learning courses to make sure each one of our technicians is up to date in their field.

We Respond Quickly and With Adequate Resources
With a 247 emergency line, we pride ourselves on our fast response time when you call. Furthermore, because we have the backing of a national brand behind us, we can call in extra resources from other SERVPRO® locations if need be to ensure we have an adequate amount of technicians around to handle the damage.

We Are a Trusted Leader in the Restoration Industry
Unfortunately, after a disaster or severe storm, there are a multitude of post-disaster scams that aim to take advantage of areas while they are at their most vulnerable. Because we have been a local member of the community for years and are considered a national leader in restoration, you never have to worry about scams or poor service when dealing with us.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

When Water Damage Strikes San Antonio

3/2/2020 (Permalink)

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage.  SERVPRO of Alamo Heights will be on-site to help ensure a water damage is handled within four hours.  We will take the following steps to ensure your home or office is taken care of completely.

  • INSPECTION: SERVPRO of Alamo Heights professionals will inspect affected areas to determine the extent of the water damage and will review the inspection with you to answer any questions before begging the work.
  • EMERGENCY SERVICES: SERVPRO of Alamo Heights professionals will take steps to help protect your home or business, as well as personal property and other contents, from further damage by extracting the excess water and preparing the area for drying.  We will explain the needed emergency services to you step-by-step.
  • MONITORING: To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Alamo Heights professional will monitor the drying process.
  • RESTORATION SERVICES: SERVPRO of Alamo Heights will repair structural materials, reinstall carpets, and clean affected areas of your property and contents.  A final walk-through of the job-site will be conducted with you to help ensure the property was returned to preloss condition. 

When Stormy Weather Strikes, We’re Here to Help | SERVPRO® of Alamo Heights

2/7/2020 (Permalink)

a yellow storm damage sign in front of a large damaged roof SERVPRO of Alamo Heights is your Damage Restoration expert. If you experience any storm damage call us right away.

Stormy weather is a part of life, but occasionally, a storm can turn into something more serious. Considering the fact that storms caused around $2 billion in losses in the year 2018, if you own a home, it is important to have a plan in place for what to do if one causes damage.

Choosing a restoration company is something that is best done in advance so you are able to make a sound decision. Because we can handle a variety of damages thanks to our highly trained technicians and national resources, we think our approach to restoration sets us apart.

Why You Should Call Us for Storm Damage Restoration

We Handle Moisture and Structural Damage
Storm damage is quite complex because of all the elements it can include. Not only can the structure of your home be damaged by wind, fallen trees and other debris, but this can also lead to water damage as it continues to rain. Working with a company like ours that can handle both of these types of damages is ideal, as we will be able to restore every aspect of storm damage that you sustain.

Our Technicians Are Experts in Storm Damages
No two storms are alike, nor are the damages they cause. Thankfully, our technicians are highly trained in structural and moisture damage and have fully studied the guidelines that the Institute of Inspection Cleaning and Restoration Certification has set forth as the industry standard. We also frequently host continuing education seminars and e-learning courses to make sure each one of our technicians is up to date in their field.

We Respond Quickly and With Adequate Resources
With a 247 emergency line, we pride ourselves on our fast response time when you call. Furthermore, because we have the backing of a national brand behind us, we can call in extra resources from other SERVPRO® locations if need be to ensure we have an adequate amount of technicians around to handle the damage.

We Are a Trusted Leader in the Restoration Industry
Unfortunately, after a disaster or severe storm, there are a multitude of post-disaster scams that aim to take advantage of areas while they are at their most vulnerable. Because we have been a local member of the community for years and are considered a national leader in restoration, you never have to worry about scams or poor service when dealing with us.

If you have experienced storm damage or want to learn more, you can call us 247 for more details.

The Basics of Household Fire Safety | SERVPRO® of Alamo Heights

1/23/2020 (Permalink)

a person laying another wood log into hot burning fireplace A house fire can occur when you least expect it. SERVPRO of Alamo Heights is on call 24/7 and will guide you through any fire restoration project.

The importance of practicing fire safety cannot be overstated. House fires are one of the most common types of disasters that can happen to a family, and while property loss is an inconvenience, fires can also claim lives.

Though there is a surplus of fire safety information out there, it is not always easily accessible in one place—that is why we have put together a guide to the basics of house fire safety, so you can easily reference steps you can take to protect your household.

Top Tips for Household Fire Safety

Frequently Check Smoke Detectors. Smoke detectors should be installed in every room and hallway of the home, and include an interconnected system so they will all be triggered if one sounds. Check them every 30 days to ensure they are operational and replace them every 10 years.

Have a Fire Escape Plan. Having a plan in place for if a fire occurs is one of the best things you can do to keep everyone in your household safe. Ensure that all family members are aware of how to exit their rooms, how to check for fire behind doors and know the designated meeting space for everyone to reconvene outside.

Know How to Operate a Fire Extinguisher. Not only is it important to choose the right fire extinguisher, but it is also important to understand how to use one. Remember the P.A.S.S. method and rehearse it regularly to make sure it sticks.

Never Leave Flames Unattended. This may seem like an obvious one, but unattended flames and cooking appliances are some of the top causes of fires. Things that seem harmless, like scented candles or leaving a pot on the stove to simmer while you catch up on other things, can lead to big problems if a fire were to break out.

Keep a Closed-Door Policy. For nighttime fire safety, sleeping with the door closed is one of the best things you can do, as a door will hinder the spreading of the flames. Nighttime fires are quite common and are some of the most fatal, so practicing safe sleeping habits can help you and everyone else in the household stay protected.

If you’d like to learn more about protecting yourself from a house fire and how our restoration services can help you recover, get in touch today to learn more.

Risk Management for Small Business Owners | SERVPRO® of Alamo Heights

12/23/2019 (Permalink)

For small business owners, natural disasters can be extremely high-stakes. Not only is there the direct danger that comes from the disaster, but there is also the risk to their business and livelihood in the aftermath. With natural disasters becoming increasingly common across the country if you have not thought about how to prepare for a disaster, now is a good time to do so.

Identifying and managing risk as well as preparing for the aftermath of a natural disaster that affects your business is a wise choice to ensure you are doing everything you can to protect your investment.

How to Manage Your Disaster Risk as a Small Business Owner

1. Double-Check Your Insurance
After a natural disaster, many small business owners are surprised to find that their insurance coverage does not extend as far as they thought it would. Issues like floods and excessive damage are not always included in policies, requiring business owners to purchase supplemental commercial insurance for their business property to be fully covered.

2. Create Your Action Plan
When a natural disaster is on the way, having a plan of action is one of the best things you can do to keep yourself and your property safe. Be sure you are aware of evacuation routes, nearby supply centers and any emergency precautions you should take before exiting the building in the event of a disaster.

3. Rehearse Drills and Prepare Staff
If you are in an industry with on-site staff, it is important that they are prepared for a disaster, too. By communicating the disaster procedures with your employees and conducting regular disaster drills featuring different scenarios, you can reduce your liability and help everyone feel safer in the work environment.

4. Choose a Restoration Company to Work With
When a disaster hurts your small business, it has also hurt your livelihood—which is why reopening quickly is so important following a disaster. By picking the restoration company you will work with in advance of a disaster scenario, you can call them the moment you discover damage so your restoration process can begin right away.

If you need to pick a commercial restoration company that’s right for you, call us today! We can tell you all about what sets our process apart.

Why Home Fires Increase in the Winter | SERVPRO® of Alamo Heights

12/10/2019 (Permalink)

When the temperatures begin dropping, the likelihood of a house fire occurring begins to rise.

Home fires can occur for a variety of reasons, but it is important to be aware of the risks that are especially likely in the winter months in order to keep your family safer during the shorter days ahead. It is important to know the reasons why home fires increase in the winter as well as ways to prevent fires, both in the wintertime and year-round.

Reasons for Increased Home Fires in the Winter

An Increase in Cooking
Cooking—something most of us do every day—is consistently the top cause of home fires across the country, and this is not something that changes in the winter. In fact, it typically rises even more due to an increase in baking and general stove usage around the holidays.

The Risk of Heaters
Heating-related issues are the second-highest cause of house fires, with space heaters being the most common culprit. These fires are typically from flammable objects being too close to the heating source or a space heater tipping over when it is not equipped with an automatic shutoff.

Candles and Decorations
Anywhere there is an open flame there is an opportunity for a house fire to begin, which is why the use of decorative and religious candles can also lead to an uptick in house fires. Winter decorations can also be hazardous, with strings of lights and other electronics that are not frequently used being major culprits for fires.

Ways to Prevent Wintertime Fires

When it comes to house fires, practicing prevention is the best way to be prepared. Here are some general fire safety tips to remember year-round, but especially during the winter:

  • Check smoke alarms once every 30 days and replace every 10 years.
  • Always monitor open flames.
  • Select space heaters with automatic shut-offs in case they tip over.
  • Utilize a screen every time you use a fireplace.
  • Draft and practice an emergency escape plan with your household.

If your home has been impacted by a fire, call us right away. We are leaders in restoration and can help you recover quickly after a fire occurs.

The Types of Damages Flooding Can Cause | SERVPRO® of Alamo Heights

12/2/2019 (Permalink)

Though all water damage is a pain to deal with, dealing with damages from flooding are unique. There are many types of floods and floodwaters can penetrate every area of the home, causing damage to extents that may be surprising to most homeowners.

With flood rates on the rise around the world, it is now more important than ever for homeowners to be aware of the damage they can cause and what they will do if a flood impacts them.

How Flooding Damages Homes

Foundational Damage. As the soil underneath a home becomes saturated, it can start to raise parts of the foundation unevenly, leading to cracks and fissures. This can also cause issues with door and window frames, as they become distorted by the house’s shifting.

Drywall Damage and Mold. Drywall that has been soaked can become weak and crumbling, as well as provide an ideal space for mold to grow within the structure of the home. Any ceilings or walls that were in contact with water should have their drywall removed so proper drying can occur.

Insulation Saturation. Depending on the type of insulation in your home, it can become waterlogged and must be removed. Closed-cell foam insulation does not absorb moisture, but most types of insulation will have to be removed.

Temporary Frame Swelling. Most homes are made from frames of solid lumber, which will swell after a flood but only temporarily. Framing must be thoroughly cleaned to prevent mold damage, but it will generally return to its original shape and remain structurally sound.

Appliance Ruining. Appliances that contain insulation, such as ovens and refrigerators, will almost certainly need to be replaced. However, other appliances might be salvageable if they are evaluated by an expert who deems them safe for use.

Furniture Damage. Upholstered furniture can absorb a surprising amount of water, making it susceptible to water damage and mold growth. Furniture made of wood, glass pieces and other miscellaneous materials should be cleaned thoroughly but should be OK for use.

If your home has been affected by a flood, we’ll be here to help you! Give us a call 247 to learn about our certified flood restoration process.

Why You Want SERVPRO® on Your Side After a Fire | SERVPRO® of Alamo Heights

11/6/2019 (Permalink)

black smoke coming out of windows from a burning house Having a team on your side after a disaster is a big relief. SERVPRO of Alamo Heights is here to help when a fire strikes.

The chill of winter is fast approaching, and with it, an increased risk of fire. The Red Cross reports that the rate of home fires peaks in winter months due to factors such as space heaters, Christmas lights and increased use of fireplaces.

While we all hope a fire will never happen to us, planning for what to do in case it does is wise. This includes creating a fire escape plan for your household but also choosing what restoration company to work with to mitigate the damage. By deciding this in advance, you will be able to better react should a fire occur.

Choosing a Fire Restoration Company

One of the most important things to look at in a fire restoration company is how well they will be able to restore your house and its contents to the pre-fire state. That is why we utilize three methods of deep-cleaning to ensure your life can resume like normal. Our trained technicians are able to perform:

Structural Cleaning

Fire damage can seep into every aspect of your home, even requiring the structural elements to need thorough cleaning. By doing a pretest, we will determine the extent of the damage first thing, then begin cleaning the required surfaces with the recommended equipment and cleaning solutions. This can involve cleaning soot deposits off surfaces and preparing walls for repainting by preparing the surfaces to adhere to paint.

Content Cleaning

What fills your home is just as valuable as the home itself, which is why we promise to take care of your belongings and restore what we are able to. We can clean and deodorize area rugs, furniture and upholstery in most cases, utilizing either wet or dry cleaning processes. All other belongings that are eligible will also be restored to preloss conditions, including electronics, furniture, clothing and more.

Deodorization Services

Fire can leave behind persistent smoke odors, but it can also leave behind hazardous soot particles that can lead to health issues. Instead of utilizing artificial fragrances to mask the odors, we are able to go to the source and remove them by utilizing air scrubbers and other tools. With a variety of deodorization methods available, we will work with you to find what is best for your situation.

If you’ve been affected by a fire, reach out to us right away! We are here 247 to help you recover.

Preparing Your Business for Floods | SERVPRO® of Alamo Heights

10/25/2019 (Permalink)

If your business is not in a floodplain, flooding may seem like a non-issue, but the frequency at which they occur may be surprising. About 90% of natural disasters include flooding, with many of the areas affected being ones that are not typically susceptible.

Business owners are wise to seriously consider their flood risk and plan for it. Not only will this help keep them and their employees safe in the moment, but it will also make the process of restoration and reopening that much easier. That is why preparing the workplace for a flood is a wise decision.

How to Prepare

Business owners should understand their risk, work with their employees and create a safety net in advance in order to ensure they can reopen following a flood. Key planning points include:

  • Finding the FEMA Flood Map and evaluating your level of risk
  • Keeping records and paperwork copies in a secure location away from the business
  • Drafting an Emergency Action Plan and host a training to be sure all employees know what to do
  • Creating a clear evacuation route for all areas of the office
  • Determining if your insurance includes flood coverage and considering purchasing it if not
  • Compiling an emergency kit for the workplace in case you are stranded and must wait on assistance
  • Moving any valuables or computers to higher areas
Preserving Documents From a Flood

As you begin the business restoration process, having your business documents handy will be quite helpful. It is suggested to keep important papers offsite, such as:

  • A copy of your Business Continuity Plan
  • Emergency contact information for employees
  • Policy details for your business and flood insurance
  • Contact information for any crucial suppliers, vendors or other parties essential to the business
  • Instructions to back up computers and recover files
  • Financial and bank records

If your business has experienced a flood, we are always here to help. Call us 247 to get our team of professionals to your business quickly so you can get back on track.

When Your Building Manager Calls You, Call SERVPRO of Alamo Heights

10/10/2019 (Permalink)

Mitigation requires quick action.  The faster a SERVPRO of Alamo Heights professional arrives on-site to perform fire, smoke, and soot cleanup and restoration, the better the results- including a faster return to business operations.  Within four hours of a loss notification, a SERVPRO of Alamo Heights Professional will be on-site to help ensure your commercial fire damage is handled properly by utilizing the following services:

Structural Cleaning:

After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a thorough cleaning.  Your experienced SERVPRO team will pretest to determine the extent of the damage, then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found without the building.

Contents Cleaning:

All of the restorable contents in the affected area will be professionally cleaned and deodorized.  These items will be inventoried for the insurance company and the policyholder.

Deodorization:

Specialized services that rid your place of business of offensive odors left behind by fire or smoke damage will be utilized.  We do not simply cover up lingering odors with a fragrance, we seek out the source of the odor and remove them.

Are You Prepared for an Emergency?

10/10/2019 (Permalink)

As a business owner, insurer, or property manager, you are a leader in your community and have the opportunity to set an example for your employees, customer and community to follow.

In order to be prepared for any disaster you can begin by taking these three simple steps:

  • Have a plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together as a team to ensure that our families, businesses, places of worship, and neighborhoods are ready for any type of storm event that can potentially affect our local community.  At Ready.gov/business, companies likes your can find vital information on how to begin preparing your organization and addressing your unique needs during an emergency situation.  You can also contact SERVPRO of Alamo Heights to find out more on how to be ready when disaster strikes.

If a Disaster Strikes, Will You Be Ready?

10/10/2019 (Permalink)

It is important to prepare before a storm or disaster occurs.  Consider the following steps to better prepare for an emergency situation:

  • Sign up for local alerts and warnings, download apps, and/or check access for wireless emergency alerts.
  • Develop and test emergency communication plans with your family.
  • Assemble or update your emergency supplies.
  • Learn about local hazards in our San Antonio town, and conduct drills to practice emergency response actions.
  • Participate in a preparedness discussion, training, or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.
  • Document property and obtain appropriate insurance for relevant hazards.
  • Make property improvements to reduce potential injury and property damage.

Emergencies and storms can happen anytime to anyone.  Taking action now helps to protect not only yourself, but also your property.

What Makes Our Approach to Damage Restoration Stand Out | SERVPRO® of Alamo Heights

10/4/2019 (Permalink)

SERVPRO of Alamo Heights's green work van with SERVPRO logo at clean up site A quick response from SERVPRO of Alamo Heights ensures your Damage Restoration needs are professionally completed.

Choosing a restoration company to work with is no minor task. This company will be in charge of restoring your home and helping you through the difficulties that sustaining damages can cause. That is why it is important to choose a company that takes a caring and scientific approach to restoration that is prepared to handle any damage that occurs.

When damages occur, it is rarely a simple task to treat them. Floods can cause structural damages, fires require advanced air scrubbing to rid the air of hazardous soot particles and storms can cause both water and fire damage at the same time. That is why choosing a competent restoration company that will respond to all types of damage is essential for homeowners.

Why Our Approach to Damage Restoration Is Different

While there are many companies that offer restoration after damages occur, we believe that our approach sets us apart. Not only can we respond quickly, but we can also perform work that is unparalleled in quality. Here are some of the things that make us stand out:

We’re Known for Our Quick Response Time

Storms and water damage are not concerned with convenience, but that is one of our main focuses. No matter the hour, you can phone in your storm damage and we will be here to respond immediately. Our emergency line is open 24 hours a day, 7 days a week.

We Have a Highly Trained Team

Our technicians are specialists in many types of damages, fully trained according to the guidelines of the IICRC. We use a scientifically backed approach in order to handle water, storm, fire and mold damage and guarantee that the job will be complete.

We Can Handle Disasters of Any Size

The SERVPRO® franchise network consists of more than 1,700 locations across the country, in addition to specialized disaster teams that can respond quickly. This large network means we have the resources to handle anything from a small storm with isolated damage to a large natural disaster in your community.

If you have experienced water, fire or storm damage, we are always here to help! Call our restoration experts 247 so we can address your damages quickly.

Hidden Places Homeowners May Find Water Damage | SERVPRO® of Alamo Heights

9/30/2019 (Permalink)

Not only can water damage be inconvenient, but it can also be unpredictable. While damage from flooding or storms is more obvious, water damage can be the result of many different things.

As a homeowner, the risks of water damage are high. The average cost of a water damage insurance claim is over $6,000, but often water damage will not be covered by insurance at all. That is why it is recommended that homeowners thoroughly check hidden places in the home that might harbor water damage.

Hidden Places Homeowners May Find Water Damage

  • Beneath a window. Rain can easily seep through the window and wall, trickling in between the wood without notice. This can rot walls and lead to expensive repairs.

  • Under siding. Leaky spots in the siding, normally found around the corners or anywhere else two panels meet, can allow water to leak in and damage the plywood underneath.

  • The threshold of an exterior door. The metal door threshold is mounted on wood, which can eventually become waterlogged and swell with time.

  • Under paint on exterior windowsills. If the outside of a windowsill has been painted many times, as is common on older homes, water can seep in between the paint and wood without being readily apparent.

  • Under the dishwasher. Leaks can occur from the tub of the dishwasher or in the supply or drain lines, which can do serious damage to the subfloor before they are ever detected due to their hidden locale.

  • Beside the bathtub or shower. New plumbing developments have reduced the risk of leaks in water lines, but there is always a chance one will occur within the home’s walls.

  • Under an unsteady toilet. If a seal within the toilet has become worn, water can begin to leak onto the wood underneath. Often the first indication of this is the toilet wobbling because the floor has become unsteady.

Common Fire Hazards That Can Be Found in Your Home | SERVPRO® of Alamo Heights

9/9/2019 (Permalink)

No one likes thinking about the possibility of seeing their home damaged by fire, but unfortunately, it’s a harsh reality for a multitude of Americans.

One way you can help protect your home is by understanding fire hazards and knowing how to identify them. In this blog, we’ll be diving into two of the most common household fire hazards.

Candles can be problematic.

According to the National Fire Protection Association, during a five-year period from 2011 to 2015, fire departments in the United States responded to an estimated 8,700 home structure fires a year that were started by candles. In total, there were 82 deaths, 800 injuries and $295 million in direct property damage.

Candles caused 2 percent of reported home fires, with 3 percent of those fires resulting in death and 7 percent with injuries. There were an average of 24 home candle fires reported per day during those five years, with December being the prime time of the year for home candle fires.

Of all the candle fires during this time span, 37 percent started in bedrooms and were responsible for 36 percent of the associated deaths and 51 percent of the associated injuries.

When burning a candle, be sure it’s kept at least one foot away from anything that could burn and is in a sturdy holder that won’t easily tip over. Never use a candle if oxygen is used in the home and always blow out all candles before leaving a room or going to sleep.

Smoking can result in home disaster.

While cooking is the leading cause of home fires, smoking is the leading cause of home fire deaths.

An estimated 17,200 home structure fires were reported in 2014 due to smoking materials, which includes cigarettes, pipes and cigars. Those fires resulted in 570 deaths, 1,140 injuries and $426 million in property damage per the Coalition for Fire-Safe Cigarettes.

If you’re a smoker, it is safest to smoke outside, as most deaths result from fires that have started in living rooms, family rooms or bedrooms. Fire-safe cigarettes are the best option, and a deep, sturdy ashtray should be used.

Douse all cigarette butts and ashes in water or sand prior to throwing them out and keep in mind that one out of four fatal victims of smoking-material fires is not the smoker whose cigarette started the fire.

Fire hazards could be hiding in plain sight.

While candles and smoking are two of the most common causes of home structure fires, there are also other lesser-known hazards that could be present in your home.

Did you know that some kinds of glassware in your home could be a fire risk? When sunlight passes through them, the concentrated ray could ignite flammable materials, which is why it’s best to move glass accessories away from windows.

Dust bunnies can also pose a fire risk when collecting near electrical sockets and floor heaters. Sweeping or vacuuming your floors regularly and cleaning hard-to-reach areas like behind the entertainment system can help prevent buildup.

Also, look out for loose outlets in your home. The movement of these electrical outlets could loosen the wires connected to the outlet and create dangerous arcing.

Fire and smoke damage can be devastating to homes, and in many circumstances, can be accompanied by water damage from firefighting efforts. If your home is damaged, know that SERVPRO® of Alamo Heights is here to help restore your home to pre-fire condition.

Why SERVPRO for Your San Antonio Storm Needs?

8/26/2019 (Permalink)

Hurricanes Harvey and Irene as they approached the US SERVPRO of Alamo Heights stands ready to help during any disaster.

Did you know that yesterday August 25th was the second anniversary of Hurricane Harvey?  SERVPRO of Alamo Heights was there to help out during this tragic storm event in the days and weeks that followed.  We mobilized our teams and headed down to the Houston, Texas area, because we heard the need of the people that were there.  Our team is allows willing to help in any hurricane disaster.  This is one of the reasons that SERVPRO of Alamo Heights can proudly say that we stand ready to always help. 

Thankfully, there have been no major hurricanes this year, but know that our community should be prepared for any type of disaster.  So, what can you do to prepare for a major disaster?  Ready.gov has many tips that will help you to become prepared for this natural disaster.  For our commercial clients, we offer a free Emergency Ready Profile that will help to get them in ready shape.  For more information call us today at (210) 822-2063 or visit us at SERVPRO of Alamo Heights Commercial Page.  

Common Fire Hazards That Can Be Found in Your Home | SERVPRO® of Alamo Heights

8/24/2019 (Permalink)

No one likes thinking about the possibility of seeing their home damaged by fire, but unfortunately, it’s a harsh reality for a multitude of Americans.

One way you can help protect your home is by understanding fire hazards and knowing how to identify them. In this blog, we’ll be diving into two of the most common household fire hazards.

Candles can be problematic.

According to the National Fire Protection Association, during a five-year period from 2011 to 2015, fire departments in the United States responded to an estimated 8,700 home structure fires a year that were started by candles. In total, there were 82 deaths, 800 injuries and $295 million in direct property damage.

Candles caused 2 percent of reported home fires, with 3 percent of those fires resulting in death and 7 percent with injuries. There were an average of 24 home candle fires reported per day during those five years, with December being the prime time of the year for home candle fires.

Of all the candle fires during this time span, 37 percent started in bedrooms and were responsible for 36 percent of the associated deaths and 51 percent of the associated injuries.

When burning a candle, be sure it’s kept at least one foot away from anything that could burn and is in a sturdy holder that won’t easily tip over. Never use a candle if oxygen is used in the home and always blow out all candles before leaving a room or going to sleep.

Smoking can result in home disaster.

While cooking is the leading cause of home fires, smoking is the leading cause of home fire deaths.

An estimated 17,200 home structure fires were reported in 2014 due to smoking materials, which includes cigarettes, pipes and cigars. Those fires resulted in 570 deaths, 1,140 injuries and $426 million in property damage per the Coalition for Fire-Safe Cigarettes.

If you’re a smoker, it is safest to smoke outside, as most deaths result from fires that have started in living rooms, family rooms or bedrooms. Fire-safe cigarettes are the best option, and a deep, sturdy ashtray should be used.

Douse all cigarette butts and ashes in water or sand prior to throwing them out and keep in mind that one out of four fatal victims of smoking-material fires is not the smoker whose cigarette started the fire.

Fire hazards could be hiding in plain sight.

While candles and smoking are two of the most common causes of home structure fires, there are also other lesser-known hazards that could be present in your home.

Did you know that some kinds of glassware in your home could be a fire risk? When sunlight passes through them, the concentrated ray could ignite flammable materials, which is why it’s best to move glass accessories away from windows.

Dust bunnies can also pose a fire risk when collecting near electrical sockets and floor heaters. Sweeping or vacuuming your floors regularly and cleaning hard-to-reach areas like behind the entertainment system can help prevent buildup.

Also, look out for loose outlets in your home. The movement of these electrical outlets could loosen the wires connected to the outlet and create dangerous arcing.

Fire and smoke damage can be devastating to homes, and in many circumstances, can be accompanied by water damage from firefighting efforts. If your home is damaged, know that SERVPRO® of Alamo Heights is here to help restore your home to pre-fire condition.

Alamo Heights is Here to Help with Your Commercial Remediation and Restoration Needs

8/9/2019 (Permalink)

SERVPRO of Alamo Heights has the expertise and experience to help with your Alamo Heights commercial damages.  SERVPRO of Alamo Heights has trained professionals to help with any fire, water, or microbial damage remediation.  From a small kitchen fire to a completely engulfed high rise building, SERVPRO of Alamo Heights can help you with your fire remediation needs.  From a small pipe leak to a fully flooded 10,000 square foot office, SERVPRO of Alamo Heights is here to perform the water mitigation.  In addition to these emergency needs, we have the expertise to help with your microbial growth remediation.  As a full service SERVPRO franchise we are able to take any commercial claim from loss to reconstruction utilizing one team.  So, if you are looking for a local family owned San Antonio company then, SERVPRO of Alamo Heights is your remediation experts.  We are available twenty-four hours a day, seven days a week at (210) 822-2063.

Preventing House Fires in Your Home | SERVPRO® of Alamo Heights

8/8/2019 (Permalink)

Most homes come equipped with smoke alarms, but did you know that is not the only way you can mitigate your risk of a house fire?

House fires are more common than most people think and can happen for a variety of reasons. However, being educated about the statistics and prevention methods can go a long way in keeping your home fire-free.

House Fire Statistics

While a house fire may seem like it is something that would never happen to you, the NFPA reports that a fire department responds to a fire every 24 seconds in the United States.

Though over half of house fires are caused by cooking, appliances, faulty electrical wiring and carelessness with open flames are also often to blame. Because of how rapidly fires spread and how devastating they can be, it is essential to be vigilant in prevention for the safety of your household.

How to Prevent House Fires

The best way to handle a house fire is to be proactive so it never happens in the first place. Minimize your risk of a house fire with these tips:

Check smoke alarms. Smoke alarms should be tested once a month and replaced every 10 years.

Inspect your dryer. Always clean the lint reservoir of your dryer after each load of laundry. Also check the cords frequently to prevent any frays from developing.

Monitor open flames. Fires can start and spread faster than you think, which is why it is important to always monitor any open flame. Never leave candles or cooking unattended, and always extinguish the heat source when leaving the room.

Maintain electrical cords. Check cables and cords frequently for frayed spots and replace them immediately when they develop. Never run electrical cords under rugs or behind furniture, as they can produce heat.

Read product labels. Many regular household items are also highly flammable, such as products in aerosol cans and certain types of chemicals. Be sure these products stay away from heat and direct sunlight to prevent combustion.

If your home has suffered damage from a house fire, give us a call. We are certified in fire and soot remediation, and here to help 247.

Exploring the Various Causes of Water Damage | SERVPRO® of Alamo Heights

7/17/2019 (Permalink)

For something that is so necessary to life, water can also become highly problematic in the right circumstances. One such circumstance is water damage.

Where water damage is concerned, there can be numerous causes and reasons behind it. Do you know what some of the top causes are?

Identifying Common Causes

From 2009 to 2015, The Travelers Companies Inc. found that the five most common causes of home claims were:

  • Exterior wind damage
  • Non-weather-related water damage
  • Hail
  • Weather-related water damage
  • Theft

Water damage cracks the top five list twice, simply because water damage is no joke. As pointed out on that top five list, water damage is broken down into two separate categories: non-weather-related and weather-related.

Non-weather-related water damage is the most common at home and stems from things like plumbing and appliance issues. Weather-related water damage can be just as problematic, but is not as common. This type of damage can happen due to rain, snow or melting ice.

When it comes to your home, the top five reasons for water damage are:

  • Plumbing issues
  • Washing machine leaks
  • Busted water pipes
  • Aging water heaters
  • Bad weather

It’s also important to note that from a cost perspective, water damage and freezing issues averaged a payout per claim of $8,861 between 2011 and 2015.

Preventing Water Damage

The cost of water damage can be high, but it could be higher if not covered by homeowners insurance. Be sure to check on your policy to see what is covered—in most cases, the following damages are covered in a standard policy:

  • Damages caused by the weight of ice, snow or sleet
  • Discharge and overflow of water, even if by accident
  • Tearing apart, cracking, burning or bulging of a steam or hot water heating system
  • Freezing of plumbing and pipes

Fortunately, it is possible to prevent some water damage situations and save yourself the hassle of dealing with the mess.

You can utilize preventive fixes and routine maintenance to keep your home as dry as possible. Some of these include:

  • Applying water sensors and automatic shut-off valves
  • Having a plumber install back flow valves and standpipes in basement drains
  • Elevating appliances and personal items in the basement
  • Installing metal mesh connection hoses on the washer and dryer
  • Keeping gutters and downspouts free of leaves and debris
  • Flushing the hot water tank every six months to rid it of sediment
  • Not pouring grease down the kitchen sink
  • Running the sump pump every few months and cleaning it before the rainy season

By following these tips, you may be able to reduce and/or prevent certain water damage situations at home.

Water damage can be a nightmare to deal with, but fortunately, you will always have SERVPRO® of Alamo Heights on your side to help with the cleanup and restoration process.

How to Help Protect Your Home From Flood Damage | SERVPRO® of Alamo Heights

7/2/2019 (Permalink)

No one likes to consider the possibility of flood waters compromising their home, but the gravity of the situation is that 90% of natural disasters include some form of flooding. While your home may not be in a known floodplain, it’s still beneficial to know proper protocol if the threat of flooding is looming ahead.

Ways to Reduce Flood Damage at Home

We know that flooding cannot be prevented, but it is possible for you as a homeowner to minimize the damage to your property thanks to these steps:

Talk over emergency procedures. You should be creating and discussing disaster plans and various evacuation routes with your entire family. It’s vital that everyone is familiar with these. Be sure that the shut-offs for electricity and gas are known, too. Another smart plan is to have emergency supplies at the ready.

Know your risk. You can check with your local emergency management office or use the FEMA Flood Map Tool to learn more about the risk of flooding in your area and what precautions you should be taking.

Raise valuables. Do you have important items stored in the basement? These could include family memorabilia, tax records and other documents. If so, you’ll want to make sure you have scanned them into a hard drive or have physical copies made. Also, invest in some shelving to help keep items off the floor.

Turn off electricity. While it might seem unlikely that floodwaters will touch your electrical outlets or electrical cords, it’s very possible. And if it occurs, significant damage can occur and the risk of fire greatly increases.

Prepare appliances. Appliances such as washers and dryers can be elevated on bricks or stands to protect the internal workings from water damage in the case of a shallow flood.

Raise hazardous materials. Things like oil, paint and cleaning supplies should all be stored in elevated areas. This can help prevent dangerous spills in floodwater.

Keep propane and fuel tanks anchored. If a fuel tank tips over during a flood, the spill could become dangerous and even a fire hazard. Be sure any fuel tanks on your property are either removed or anchored securely.

When disaster strikes, your No. 1 priority should be keeping your family safe. By taking advance precautions and understanding evacuation procedures ahead of time, you can help protect your home from extensive water damage and protect the family from danger as well.

If you’ve experienced water damage due to a flood or other causes, SERVPRO® of Alamo Heights is here to help. Our technicians are fully trained in water remediation, and our 247 Emergency Line means we’ll be there for you when you call.

Common Types of Storm Damage Produced by Thunderstorms | SERVPRO® of Alamo Heights

6/19/2019 (Permalink)

Thunderstorms are commonplace during the spring and summer, and with them, can come the chance for storm damage.

Are you familiar with the most common types of damage caused by thunderstorms?

Thunderstorm Basics

Throughout the world, there are an estimated 16 million thunderstorms each year. In the U.S., the number typically comes to around 100,000 thunderstorms per year, with 10% of those considered severe.

For a thunderstorm to form, moisture and rising unstable air are needed, along with a “lifting” mechanism. This could be hills or mountains that force air to rise, or where warm/cold or wet/dry air bump together, causing a rising motion.

The three stages in the life cycle of a thunderstorm are the developing stage, the mature stage and the dissipating stage. It is the mature stage when hail, heavy rain, frequent lightning, strong winds and tornadoes are most likely to occur.

Thunderstorms and the Damage They Can Bring

There are many aspects of a thunderstorm that can prove dangerous, but one of the greatest risks is the chance of flying debris due to high winds.

In a severe thunderstorm, wind speeds can gust in excess of 57.5 mph, which is more than enough to cause damage to your property.

With high winds, there is an increased chance of even the most harmless-seeming of items turning into a projectile, such as tree branches, gravel, mailboxes, fencing, lawn furniture, potted plants and garbage cans. You should take care to make sure items in your yard are secured prior to any thunderstorms rolling through.

Besides wind damage, thunderstorms can also produce the following damage:

  • Lightning damage. If lightning strikes a home or building, that electricity can pass through the wiring of the home. This could severely damage any electrical appliances that are plugged into an outlet. Lightning can also result in the starting of fires.
  • Tornado damage. Tornadoes are extremely destructive, and they can have wind speeds reaching upwards of 200 mph in the worst of occurrences. Tornadoes can do severe structural damage in a very short amount of time.
  • Hail damage. Did you know that according to NOAA, the cost of hail damage can reach $1 billion a year? Small hail can damage crops, while larger hail can damage vehicles, roofing and windows.
  • Flood damage. It is not uncommon for heavy rains to accompany a thunderstorm, and occasionally, that can lead to flash flooding. These floods can damage structures, tear trees out of the ground and sweep things away.

If a thunderstorm has resulted in damage to your home or business, know that the team at SERVPRO® of Alamo Heights is available 247 to help with cleanup and restoration.

It’s All About That “Restore First” Mentality | SERVPRO® of Alamo Heights

6/7/2019 (Permalink)

It’s well know that when disaster strikes, we provide a fast response to your crisis. However, there are other reasons why we should be one of your first calls if disaster strikes.

Our technicians have a “restore first” mentality, which is aided by the use of specialized equipment and cleaning techniques. This mentality also helps, when it comes to your property, to reduce the interruptions to life and helps get your home or business back to pre-disaster condition.

How We Do It

Knowing what to do after your property has suffered from fire damage is stressful, but that’s where we come in. After you call us, our team will quickly respond and get the project going.

Damage caused by fires is never the same—and while our specially trained team can come up with a unique solution that is tailored to your needs, the general process remains the same.

Here are the steps that are included in our process:

1. Emergency contact. When we receive your call, you will be asked a series of questions regarding the fire damage. This helps us make sure our team is dispatched with the appropriate equipment and resources.

2. Inspection and fire damage assessment. When our team arrives at your location, they will inspect and test adjoining rooms of the property to determine the extent of fire, smoke and soot damage. This helps us determine the right plan of action moving forward.

3. Immediate board-up and roof-tarp service. Because windows, walls and roofs are often compromised by fire damage, we will make sure that your property is secure and protected from further damage by boarding up missing windows and walls and placing a tarp on damaged roofs.

4. Water removal and drying (if water damage is present). Water damage can accompany fire damage; therefore, we’ll begin the removal process right away. Dehumidifiers and air movers are brought in to remove the remaining water and finish up the drying process.

5. Removal of smoke and soot from all surfaces. We have specialized equipment and techniques that are used to remove smoke and soot from ceilings, walls and other surfaces.

6. Cleaning and sanitizing. Whenever and wherever possible, we will clean restorable items and structures. Not only will they be cleaned, but industrial air scrubbers and fogging equipment are used to help remove odors.

7. Restoration. This is our final step in getting your property back to pre-fire condition. Restoration can include minor repairs like replacing drywall, painting and installing new carpet. It could also call for major repairs like reconstruction of damaged areas.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Alamo Heights is available for emergency cleanup and restoration services 24 hours a day, seven days a week.

Water damage can lead to mold in Alamo Heights

6/7/2019 (Permalink)

Mold growth looms as a potential problem for any homeowner in San Antonio. Mold spores coexist within residential settings, encompassing both outdoor and indoor environments. Although they usually pose little harm, when moisture is present, the invisible mold spores explode into invasive mold colonies. Our mold remediation services can help.

Mold damage is sometime visible in a San Antonio home, but it also announces itself with an unpleasant, musty odor. Ignoring a moldy smell is not advisable as large mold infestations can hide between walls, in attics and foundations, under flooring, and above ceilings. If you notice staining or some feathery or leathery growth, alert our remediation team. A small visible mold issue may be just the tip of a significant mold invasion.

SERVPRO mold remediation teams train to IICRC, EPA, and OSHA standards. We cannot promise to eliminate mold spores, but we can eradicate active mold colonies and take steps to inhibit further mold growth. Some individuals are sensitive to the vast quantities of mold spores generated by colony growth and the byproducts some molds shed as they multiply. Because of this, it is critical that EPA Precautions be observed during remediation.

Mold debris needs containment during remediation. SERVPRO employs a variety of strategies to keep individuals safe during mold abatement. Our employees wear personal protective equipment and shield unaffected areas of your home during the remediation process. We use physical barriers such as heavy-duty plastic sheeting to contain the debris. Negative pressure air scrubbers use filters and suction to keep the moldy particles away from people and clean areas of your home during the project.

Once the chosen containment strategies are in place our crew scrapes and sometimes blasts, using soda as a gentle abrasive, the mold off of surfaces. We bag and dispose of the moldy materials per local codes. Then the surfaces receive an EPA registered antimicrobial treatment to limit the possibility of additional mold growth.

SERVPRO® of Alamo Heights also identifies and recommends elimination of the moisture sources that fuel the mold growth. If the dampness, spills, leaks, or condensation that encouraged mold spores to multiply are not resolved, mold can return.

SERVPRO® of Alamo Heights is ready to help remediate a mold damage issue in your San Antonio home. Call us at (210) 822-2063 if you suspect mold growth and we can assess the situation and develop a plan.

For more information about the Parks in San Antonio, click here.

Avoiding Fire Hazards in the Kitchen | SERVPRO® of Alamo Heights

5/23/2019 (Permalink)

The kitchen can be a wonderfully versatile place—a place for family and friends to gather, for quality time to be spent and where some delicious eats are cooked up. Unfortunately, the kitchen is also the space where many home fires can occur.

Cooking fires are the No. 1 cause of home fires and injuries and the leading cause of these kitchen fires is unattended cooking.

In 2017, State Farm paid out over $130 million in homeowners insurance claims related to grease and other cooking fires. According to the insurance company, these are the worst states for kitchen fires:

  • North Carolina
  • Texas
  • Pennsylvania
  • California
  • Ohio
  • Illinois
  • Maryland
  • New York
  • Alabama
  • Georgia
Kitchen Fire Safety Tips

Staying in the kitchen while cooking is not the only fire safety tip you should be following. Here are some other helpful tips to observe while cooking:

1. Be mindful of your clothing. Does your outfit have long, flowing sleeves or is it big and baggy? It could catch on fire if you aren’t careful while cooking over the stove. It’s best to wear short or close-fitted sleeve shirts and make sure any baggy shirts are tucked in or tied back.

2. Watch the items around the stovetop. Make sure you don’t have kitchen towels, oven mitts, appliance cords or even curtains too close to the stovetop when cooking. Ideally, anything flammable will be moved away from it.

3. Have a fire extinguisher in/near the kitchen. Hopefully you have at least one fire extinguisher located in your home, ideally one that is near your kitchen. Make sure you know how to properly use the extinguisher, just in case it is ever needed.

4. Do not throw hot grease in the garbage can. The grease may not be on fire, but it could be hot enough to cause something in the trash to burn. You should let the grease cool a bit and then dispose of it in an old coffee can. Also, know the smoke points of the oils you cook with. Be sure to never subject a low-smoke point oil to high heat when cooking, as it could catch fire.

5. Have a fire escape plan established. Thinking about the worst-case scenario is never fun, but it’s better to be prepared than unprepared if an emergency were to occur. Go over exit routes and designated meeting points with your family, making sure that everyone knows what to do.

Fire safety in the kitchen is an absolute necessity, as it can help prevent dangerous and destructive cooking fires. If your home has experienced damage from a cooking fire, know that SERVPRO® of Alamo Heights is here to make it “Like it never even happened.”

Making Sure Your Business Is Ready for Any Potential Disaster Situations | SERVPRO® of Alamo Heights

5/9/2019 (Permalink)

There are a multitude of things that must be taken care of when running a business, but one of the most important factors to think about is emergency preparedness.

While having a plan in place cannot stop all disasters, it can still give your business a leg up on the safety side and at least make sure that your employees know what to do if a disaster or emergency situation should occur.

Making a Plan

Have you taken the time to sit down and work out an emergency preparedness plan for various disaster situations? If not, it should be a priority!

There are numerous emergencies your business should have a preparedness plan in place for, including:

  • Fire
  • Severe weather, including thunderstorms and winter storms
  • Other natural hazards like floods, hurricanes, tornadoes and earthquakes
  • Human-caused hazards, including accidents or acts of violence
  • Technology-related issues like power outages and equipment failure

It doesn’t matter if it’s a man-made incident or one stemming from nature, if there is no emergency plan for your business, things could get even more stressful quickly.

You should make sure that safety training and familiarization of emergency preparedness plans are included in the company onboarding process, team-building activities and continuing education opportunities. By helping employees familiarize themselves with proper safety protocol and emergency procedures, you’re not only giving them the tools to protect themselves, but you are also setting them up to help protect guests/visitors and the business itself.

Where to Start

When beginning to set up an emergency plan for your business, you’ll first want to evaluate which scenarios are most likely to occur—and those that are a longshot but could still happen. After all, it’s better to prepare for all the worst-case scenarios and not be caught off guard.

There are plenty of online resources to help guide you through this process, including Ready.gov, the American Red Cross, FEMA and the CDC.

You should also conduct a business impact analysis (BIA) to help predict the potential effect a disaster may have on your business. This would include lost or delayed sales and income, increased expenses from repairs, and delayed implementation of business plans. Don’t forget to make sure a crisis communications plan is in place, too.

Once you have come up with an emergency preparedness plan, be sure to go over it and practice with employees. Reviewing and rehearsing various scenarios can help ensure the process remains fresh in their minds and can help employees feel more empowered.

Disaster can strike when you least expect it, but by being prepared and having a plan in place, your business will be better suited to handle whatever Mother Nature has in store. If the worst should happen and your business is damaged, know that SERVPRO® of Alamo Heights is here to help make it “Like it never even happened.”

Tornado Safety Tips for Your Family | SERVPRO® of Alamo Heights

4/23/2019 (Permalink)

Knowing that springtime weather can be unpredictable, you should always be prepared for the chance of severe thunderstorms that lead to the perfect conditions for a tornado touchdown.

April and May traditionally have the highest occurrences of tornadoes at 30% and 24% respectively, which means we are currently in the height of tornado season throughout the United States.

Included in this blog are some tips and information on tornadoes that can help keep your family prepared for the worst possible scenario.

Conditions for a Tornado

Roughly 1,200 tornadoes occur in the U.S. each year, and they are born in thunderstorms, especially those known as “supercells.”

A tornado forms when changes in wind speed and direction create a horizontal spinning effect within a storm cell. This is then tipped vertical by rising air moving up through the thunderclouds.

At first, the tornado’s signature funnel cloud is transparent, but it becomes visible when water droplets from the storm’s moist air condense or when dust and debris are picked up. A typical tornado can grow to be 660 feet wide and will move at 10 to 20 miles per hour, although larger and faster have been observed. Hail and intense winds of over 200 mph can accompany tornadoes.

Tornadoes typically occur in the spring and summertime, later in the afternoon, but it is vital to remember that they can occur anytime and anywhere.

What to Do in Case of a Tornado

First, you should know the difference between a tornado watch and tornado warning. A watch is issued when the conditions are favorable for tornadoes, while a warning is issued when a tornado has been reported by spotters or indicated by radar.

If a warning has been issued for your area, it is vital to take action to find safe shelter, especially if you are in the path of the tornado.

Shelter options include:

  • Underground options like a basement or storm shelter.
  • The lowest part of your home, in an area that is away from outside walls, doors and windows. Interior closets and bathrooms can be ideal options.
  • If you are outside, try to get to a sturdy building. Mobile homes and trailers are not a safe option.
  • If on the road and no building access is available, do not get under an overpass or bridge. Instead, find a low, flat location and use your arms to protect your head and neck.

You should make sure that you have flashlights, a battery-powered weather radio and extra batteries in your selected tornado shelter at home

If you are caught out on the road during a tornado, DO NOT try to outrun it. Also, when you are taking shelter in your home, you can provide additional cover by using furniture items like couch cushions, mattresses or blankets to help keep your head and neck covered.

Tornadoes can wreak absolute havoc on the areas they touch down in. While meteorologists and weather services can provide some advanced warning to potential threats, tornadoes can still occur with little to no warning at all.

If your home or business has been damaged by a tornado, know that SERVPRO® of Alamo Heights is ready and waiting to jump into action and get cleanup and restoration of your property underway.

Preparing for Unpredictable Spring Weather | SERVPRO® of Alamo Heights

4/18/2019 (Permalink)

It’s officially spring and that means one thing—it’s time to buckle up for whatever Mother Nature may choose to send our way.

<h4nature-s-choice">Mother Nature’s Choice

Springtime’s arrival comes with longer days and more sunshine, but unfortunately, also comes with the threat of severe weather throughout the country. It’s dealer’s choice this time of year, which means the weather may change at moment’s notice.

The changing weather is due to the unstable temperatures that can go from warm to cold even in the same day. That temperature change can result in extreme weather changes as well.

Thunderstorms are increasingly common throughout the spring and are the main cause of severe weather. A thunderstorm can occur whenever warm, moist air collides with cool, dry air, which is most common in the spring and summer.

When looking at natural catastrophe losses in the U.S. for 2017, severe thunderstorms were the most common and produced some of the costliest results. Out of 50 events, there were 85 fatalities and an estimated total of $25.4 billion in overall losses.

These storms can bring about the threat of flooding, high winds and even tornadoes if the conditions are right. It has been found that in modern history, 10% of all violent tornadoes have occurred in March, with April, May and June taking the top spots at 30%, 24% and 15% respectively.

<h4to-be-prepared">How to Be Prepared

We may not be able to predict the weather with 100% accuracy, but fortunately, forecasters have the tools available to at least give us an idea of severe weather that could be coming. Advanced warnings, along with the right preparation, can greatly improve overall safety for your family.

Here are some things you can do to your home to prepare for the chance of severe weather:

  1. Clear out your home’s gutters, drains and downspouts.
  2. Trim trees of precarious limbs or branches that could break off in a storm.
  3. Secure or store outdoor belongings if severe weather is in the forecast.

Having an emergency kit on hand is always advised. These kits should include the following:

  • Battery-operated flashlight and NOAA weather radio, with extra batteries for both
  • Emergency evacuation or shelter plans
  • Important personal info, like telephone numbers of neighbors, family and friends, insurance and property info, numbers for the utility companies, and medical info
  • A first-aid kit with things like non-latex gloves, adhesive bandages, tweezers, sterile gauze pads, aspirin packets, adhesive cloth tape and scissors
  • 3–5 day supply of bottled water and nonperishable food
  • Personal hygiene items
  • Blankets or sleeping bag

Despite its unpredictability, there is one thing that always remains true of the spring weather season: It always happens. If your home or business is damaged in a storm, you can depend on SERVPRO® of Alamo Heights to get the cleanup and restoration process started fast.

Real Quotes From Real Customers

3/27/2019 (Permalink)

When it comes to working with a restoration company, you want to ensure that you are in good hands.  The best way to do this is to know the reputation of the company prior to beginning work.  Our customers speak for our work and here they are in their own words:

  "Working with SERVPRO® has been a breath of fresh air during this difficult experience. It’s nice to work with such caring professionals who want the best for you after a bad house fire. Since day one, they have explained everything in extensive detail, made me feel at ease and delivered on every commitment made. Kudos to SERVPRO®
for turning my bad situation into a positive one with their phenomenal customer service!”

“To all the guys at SERVPRO®, I would like to give you all a pat on the back. I’ve never experienced anything like my house flooding before and I have never experienced a cleanup process either. It was nerve racking, but I have also never seen a crew come in and put forth that much effort putting us back together again. The professionalism and speed were remarkable.”

For a team you can trust, call SERVPRO of Alamo Heights.

Wildfire Community Preparedness Day is Coming

3/27/2019 (Permalink)

Did you know that Wildfire Community Preparedness Day is coming up?  It is May 4th, 2019 and is an excellent day to come together in order to prepare for wildfires.  In 2018, there were 55,911 wildfires in the U.S., which burned 8.6 million acres, according to the Insurance Information Institute. Nearly 90% of wildfires are caused by humans.  Help reduce your community’s wildfire risk by participating in a local event for Wildfire Community Preparedness Day. To see a project map to locate local events, or for more information and resources to host your own event, visit wildfireprepday.org.  When we work together, we can prevent wildfires and help ensure a safer community.  SERVPRO of Alamo Heights supports preparedness efforts in our local community. 

Call The Cleanup Team That's Faster To Any San Antonio Disaster

3/27/2019 (Permalink)

Spring is in the air!  With the warmer weather comes the tradition of spring cleaning, a time to organize and clean the environments- home, business, office- we encounter on a daily basis.

  Perhaps you are selling a home and want to vanquish years of cigarette smoke odor that won't go away, or want to see if your ducts of HVAC system needs to be cleaned.  SERVPRO of Alamo Heights is here to help and offers the following cleaning services:

  • Carpet Cleaning
  • Upholstery Cleaning
  • Ceiling & Wall Cleaning
  • Hard Floor Cleaning
  • Air duct Cleaning
  • Deodorization (destroys odors)
  • Dryer vent cleaning

Whatever your spring cleaning needs, SERVPRO of Alamo Heights has you covered.  Call your local SERVPRO of Alamo Heights professionals today to discuss or schedule your necessary spring cleaning services.

Alamo Heights Fire Restoration Services

3/26/2019 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Alamo Heights will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
210-822-2063

Why Choose SERVPRO? Because Response Time Matters | SERVPRO® of Alamo Heights

3/20/2019 (Permalink)

When disaster strikes your home or business, time becomes an especially precious commodity. When it is your home or livelihood on the line, you don’t have the benefit of waiting for help—you need it right away.

We know that a fast response is crucial, which is why responding faster to any size disaster is more than just a slogan to us.

Why a Fast Response Matters

When it’s your belongings or business on the line, time is not a luxury you have regarding disaster cleanup. This is especially true when water damage has come into play, which can be through various means such as flooding, appliance and/or plumbing failures, storm damage and fire damage, as water is used to put out the fires.

It only takes mere minutes for water to spread throughout your property, where it will saturate everything in its path. The walls, the floors, upholstery and your belongings are fast casualties of water.

The effects of water damage within the first 24 hours include:

  • Drywall beginning to swell and break down
  • Metal surfaces beginning to tarnish
  • Furniture beginning to swell and crack
  • Dyes and inks from cloth and paper items spreading and staining
  • The beginning of a musty odor

The damage continues to worsen as time goes on. Between 48 hours to a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious biohazard contamination

Water damage that is left unchecked for over a week can lead to a dramatically increased restoration time and costs and can also impact structural safety.

How We Can Help

We can provide an immediate response to any size disaster, which can help minimize the damage and help keep the cleaning and restoration costs manageable.

Our trained cleanup and restoration specialists can be dispatched to your property or business at any time, no matter what day or time it is.

Being a locally owned and operated franchise helps us be close by and ready to respond whenever the call comes in. A major perk of being part of a national network of over 1,700 franchises is that we have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Alamo Heights is available for emergency cleanup and restoration services 24 hours a day, seven days a week.

Fire Safety Tips for Your Business | SERVPRO® of Alamo Heights

3/7/2019 (Permalink)

As a business owner, there are plenty of safety factors to take into consideration regarding risks to your business, staff and visitors.

Fires are one of those risks you need to spend a little extra time planning for and working toward preventing.

Leading Causes of Commercial Structure Fires

According to the National Fire Protection Association (NFPA) the leading causes of structure fires in office properties from 2007–2011 were (in order):

  1. Cooking equipment, 29% of fires
  2. Electrical distribution and lighting equipment, 12% of fires
  3. Heating equipment, 11% of fires
  4. Intentional, 10% of fires
  5. Smoking materials, 9% of fires
  6. Exposure, 4% of fires
  7. Electronic, office or entertainment equipment, 3% of fires

Of those causes, intentional, exposure, and electrical distribution and lighting equipment accounted for the most property damage.

The Bureau of Labor Statistics found that in 2007, fires and explosions accounted for 3% of all workplace fatalities.

Looking to more recent numbers, the NFPA estimates that from 2007–2011, U.S. fire departments responded to an average of 3,340 fires in office properties per year. Those fires resulted in an annual average of four deaths, 44 injuries and $112 million in direct property damage.

Protecting Your Business

There are many steps you can take to protect your business from the risk of fires. By focusing on fire risk assessment, fire prevention and staff education, you can help reduce the chance of a fire breaking out.

First, you must assess the risk of fire hazards. In some areas, the local government may even offer a visit from a fire marshal to help identify these risks and provide guidance on your fire prevention plan.

You’ll want to make sure that the right fire protection equipment is in place. This includes an automatic sprinkler system, smoke detectors and fire extinguishers on each floor.

Finally, consider your people, aka the employees. By creating a fire plan and reviewing it with your staff, you’ll be making sure everyone knows what to do in the case of a fire.

Conduct fire drills at least once a year to keep the fire safety protocol fresh, and take time to review evacuation plans and where the first-aid kits are.

Despite your best efforts at prevention, the worst could always happen at your business. If a fire has damaged your business, SERVPRO® of Alamo Heights is available to help make it "Like it never even happened."

Understanding the 3 Water Classifications | SERVPRO® of Alamo Heights

2/25/2019 (Permalink)

It is easy to think that all water causing damage is the same, but there are three classifications for it: clean, gray and black. Understanding the differences in these types of water can also help you understand how to better handle the situation.

No matter what type of water has caused damage, there will always be a cleanup and restoration process to follow. The most important aspect is to remove all the moisture and damp items quickly, so that mold cannot begin to flourish in its ideal environment.

Clean Water

Much like its name states, this water is considered “clean” and not the type to pose an immediate threat to your health. This water is free of contaminants and can come from:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

This is the easiest type of water damage to work with, as there will be fewer microbes living in the water, but after 48 hours and following contact with the surfaces of a building, clean water can move up to category two, which is gray water.

Gray Water

Gray water is where water damage cleanup and restoration can become a bit more serious. This is water that may pose a health risk, due to containing chemical or biological contamination. The slight contamination in gray water means that it would need to be thoroughly treated before being safe to consume.

Gray water can come from dishwashers, aquariums, showers, etc. The 48-hour exposure time applies here as well, with gray water turning into black water if not treated.

Black Water

Black water is the most serious of the three classifications, and is considered highly contaminated by harmful chemicals and biological matter. This would include floodwaters containing soil and all sewage waters.

Sewage is contaminated with microbes, including bacteria, protozoans, molds, fungis and more—many of these can be harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

Remember, when it comes to floods, all waters should be assumed to be black water since it picks up contaminants along its path.

The three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Alamo Heights is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services!

Ways to Protect Your Home From Water Damage | SERVPRO® of Alamo Heights

2/19/2019 (Permalink)

Water damage can be one of the most common and costliest disasters your home may experience. From a burst pipe to a malfunctioning dishwasher or storm damage, there are countless ways water damage could strike your home.

While water damage can be an especially common issue for homeowners to deal with, there are plenty of ways you can help protect your home from some trying scenarios.

<h4your-home">Protecting Your Home

Not only is water damage a hassle to deal with, but it can have a long-term impact on your home. Mold is one of the most common side effects of water damage, as mold can begin to grow and flourish within 48 hours of exposure to moisture.

When thinking about ways to protect your home, it can be helpful to break it down by areas of impact. These areas could include basements, kitchens, bathrooms, flooring and ceilings.

You can help prevent water damage in the basement by helping prevent water seepage. This can be done by resealing vulnerable areas of the basement, making sure water drains away from your home and installing a backwater valve.

Your kitchen and bathrooms can experience water damage due to plumbing issues and appliance failures.

Be sure you:

  • Inspect all appliances regularly, watching for issues with hoses and faucets
  • Check the seal and caulking around your showers and tubs to make sure they are watertight
  • Know where the main shut-off valve is in your home
  • Don’t leave the house while the washer or dishwasher is running

Protecting the possessions in your home from water damage is not always possible, but there are things you can do to at least decrease the amount of destruction. Using waterproof bins to store items is always advised, as is keeping items stored on shelving off of the floor—which is especially recommended when using your basement for storage.

<h4from-water-damage">Recovering From Water Damage

If your home does experience a water damage situation, you can stand a good chance at salvaging items that can be dried out within 48 hours.

You’ll want to contact your insurance provider immediately and evaluate the extent of the water damage in your home as well as identify the type of water that is involved.

The three types of water are:

1. “Clean” water. Can be from rain, condensation, leaky pipes, etc.

2. Gray water. Slightly dirty water from dishwashers, washing machines, clean toilets, etc.

3. Black water. Water from sewage or serious flooding from nearby rivers, etc. This water can cause serious health problems.

Following a water damage disaster, you will need to get your home dried out, dehumidify the area, remove wet objects and disinfect remaining materials.

Pro tip: You can put wet books, photos and papers in a frost-free freezer to buy some extra time. This prevents mold and mildew from developing and causing more deterioration. Once able, you can remove them from the freezer and air-dry or fan-dry the pages.

It may seem like recovering from water damage is an overwhelming and slightly impossible task, but it doesn’t have to be. You can call on the highly trained experts at SERVPRO® of Alamo Heights, who are here to make it "Like it never even happened."

Creating a Disaster Plan for Your Business | SERVPRO® of Alamo Heights

1/11/2019 (Permalink)

Floods, hurricanes, tornadoes, wildfires and earthquakes can make Mother Nature quite a force to be reckoned with. The best way to cope with these natural disasters is to be prepared for any or all of these worst-case scenarios.

Preparation for those disaster situations must involve creating a natural disaster plan for your business. This blog will be used to suggest considerations that need to be made when designing that plan.

What to Consider

In planning for a natural disaster and creating your disaster plan, you will need to consider many aspects that pertain to your business. Everything from employees to material assets must be taken into consideration.

Some of the things you need to include in your considerations should be:

  1. Ways to protect your employees
  2. Ways to secure your assets
  3. Getting your business back up and running again

Many checklists have been developed by informative sources like the Red Cross, FEMA and Ready.gov that can help you identify areas that need to be included in your natural disaster preparedness plan and also areas where there may be weaknesses in your disaster plan.

Employee Safety

If disaster were to strike without warning, that very disaster plan could be the difference between life and death. Hence it is important to have a plan in place that lays out procedures and safety measures for employees and visitors to follow.

Ensure that evacuation routes and exits from your facility are all clearly marked and visible, identify an area that will serve as a shelter, consider the installation of emergency lighting and have designated staff “safety wardens” who are properly trained and will be ready and able to guide and assist with all emergency efforts.

A basement or storm cellar is the ideal location for a shelter space in the event of tornadoes or other high-wind circumstances. However, if there is no basement space available, designate a small interior room on the lowest level of the building, such as a closet or interior hallway, as a shelter space.

How to Protect Your Assets

Even if your business is located in a brick and mortar location, there will still be choices you need to make about protecting the inside assets. There may be thousands of dollars of equipment and merchandise at risk when a natural disaster strikes.

Having a comprehensive and up-to-date inventory of these items and, if possible, photographs of your assets prior to a disaster is useful if insurance claims have to be made. If your assets are based on a computer server, take the steps, such as cloud storage options, to ensure that the backup system is working correctly and the storage system cannot be damaged.

Speak with a contractor to locate areas that could stand improvement with regard to structural integrity if you own your building. This contractor will be helpful in walking you through possible safety upgrades and give advice on any areas that may not withstand certain weather situation.

Getting Back in Business

If a natural disaster does occur, it is quite possible that your business will have to be closed due to damage until that damage can be remedied. Every day you remain closed is another day of lost profits; therefore, it is wise to have a “disaster” fund set aside to cover additional costs that are not covered by your insurance.

Compile a list of contractors in advance who will be available for rebuilding or repairs and know which cleanup and restoration service will be available to quickly respond to your emergency situation.

With SERVPRO® of Alamo Heights, you can count on us to get to the disaster faster and make it "Like it never even happened." Our training and expertise have prepared us to help with water damage, storm damage, fire damage and mold remediation quickly and effectively.

Knowing what to do when disaster strikes your business is of the utmost importance. When it comes to the cleanup and restoration aspects, depend on SERVPRO® of Alamo Heights to be there for you.

Understanding Mold Remediation | SERVPRO® of Alamo Heights

12/27/2018 (Permalink)

When water damage occurs in a home or commercial property, mold growth is likely to follow. In fact, mold can begin growing within 48 hours of exposure to moisture.

If you are faced with a mold issue, knowing what the next steps are is vital, which is why we’re providing an overview of what mold remediation is in this blog.

What Is Mold Remediation?

You’ve probably seen ads for mold remediation and mold removal, but the latter of the two is a fallacy. Removing all mold from a home or business is simply impossible. Instead, a qualified restoration company focuses on mold remediation, which has the goal of getting mold levels back to normal and natural levels.

Yes, mold spores occur naturally almost everywhere, both indoors and outdoors. They only become an issue when a minor problem is left untreated and turns into a major infestation.

During mold remediation, technicians will isolate the contaminated areas. Depending on the level of remediation, this can be done by either closing all doors and windows or effectively sealing off all doorways and openings with a polyethylene sheeting. Dust in the contaminated areas is then suppressed through misting.

Wet and mold-damaged materials are then removed and discarded in plastic bags. All areas exposed to and affected by the mold are then thoroughly cleaned and dried. A HEPA vacuum can be brought in during some cases to help remove contamination and debris.

The mold area is treated with a biocide and then left overnight to get to work killing the mold spores. The following day, the mold remediation crew will return to encapsulate the affected area and beyond.

What to Do If Mold Is Suspected

If you believe your home or business may have a mold problem, you’ll want to act quickly. Evaluate the size of the problem, and if the moldy area is more than 10 square feet, it is time to call in the professionals.

The professionals you bring in should be highly trained and certified in areas like:

  • Applied microbial remediation
  • Water damage restoration
  • Applied structural drying

While some minor mold issues can be successfully resolved by home and business owners on their own, it is always best to talk to the professionals and get the quickest resolution to the problem.

At SERVPRO® of Alamo Heights, our mold damage specialists are trained and certified experts in mold remediation. If your home or business is experiencing a mold issue, contact us to begin the mold remediation process.

Understanding the Ways Wind Can Impact Your Home | SERVPRO® of Alamo Heights

11/27/2018 (Permalink)

Many concerns come with severe storms, with damaging winds always a threat. These winds, which can come with little to no notice, can be problematic due to long-term structural impacts.

Concerns With Damaging Winds

While many think of damaging winds as those caused by a tornado or hurricane, these are not the only times when they may come into play. Traditionally, damaging winds are considered those with wind speeds exceeding 50–60 mph and are called “straight-line” winds, which stem from a strong thunderstorm. Their damage is different than the damage from a tornado.

The damage from these winds can be especially destructive, causing loose items to become projectiles. Windows and the roof can take the brunt of this damage, and if it’s extensive, it can also cause water damage to the inside of the home as the outside elements come indoors.

Anyone who lives in a thunderstorm-prone area can be at risk from damaging winds, but there are some structures that are especially at risk. Mobile homes, even those that are anchored, could be seriously damaged with wind gusts over 80 mph.

How to Protect Your Property

There are a number of steps you can take to protect your property from damaging winds, but keep the “Two R’s” in mind: reinforce and remove.

  • Have a professional reinforce your garage door.

  • Remove or anchor loose objects on your property that could be moved or tossed by the wind. Don’t forget about the trash cans, grills and outdoor furniture.

  • Have a professional remove large or dying trees and branches that could be blown over on your home.

Not all high wind circumstances come with advanced warning, as we all know, but some of these action items can be taken care of with a “just in case” logic. Also, if you are building a new home or renovating an older home, be sure the windows, walls and doors meet building code for your area.

Damaging winds from storms can open your home up for serious damage, from structural damage to water damage. If your home has been hit by damaging winds and resulting water damage, the highly trained specialists at SERVPRO® of Alamo Heights are here to help with the cleanup and restoration of your home.

Common Fire Hazards That Can Be Found in Your Home | SERVPRO® of Alamo Heights

11/7/2018 (Permalink)

No one likes thinking about the possibility of seeing their home damaged by fire, but unfortunately, it’s a harsh reality for a multitude of Americans.

One way you can help protect your home is by understanding fire hazards and knowing how to identify them. In this blog, we’ll be diving into two of the most common household fire hazards.

Candles can be problematic.

According to the National Fire Protection Association, during a five-year period from 2011 to 2015, fire departments in the United States responded to an estimated 8,700 home structure fires a year that were started by candles. In total, there were 82 deaths, 800 injuries and $295 million in direct property damage.

Candles caused 2 percent of reported home fires, with 3 percent of those fires resulting in death and 7 percent with injuries. There were an average of 24 home candle fires reported per day during those five years, with December being the prime time of the year for home candle fires.

Of all the candle fires during this time span, 37 percent started in bedrooms and were responsible for 36 percent of the associated deaths and 51 percent of the associated injuries.

When burning a candle, be sure it’s kept at least one foot away from anything that could burn and is in a sturdy holder that won’t easily tip over. Never use a candle if oxygen is used in the home and always blow out all candles before leaving a room or going to sleep.

Smoking can result in home disaster.

While cooking is the leading cause of home fires, smoking is the leading cause of home fire deaths.

An estimated 17,200 home structure fires were reported in 2014 due to smoking materials, which includes cigarettes, pipes and cigars. Those fires resulted in 570 deaths, 1,140 injuries and $426 million in property damage per the Coalition for Fire-Safe Cigarettes.

If you’re a smoker, it is safest to smoke outside, as most deaths result from fires that have started in living rooms, family rooms or bedrooms. Fire-safe cigarettes are the best option, and a deep, sturdy ashtray should be used.

Douse all cigarette butts and ashes in water or sand prior to throwing them out and keep in mind that one out of four fatal victims of smoking-material fires is not the smoker whose cigarette started the fire.

Fire hazards could be hiding in plain sight.

While candles and smoking are two of the most common causes of home structure fires, there are also other lesser-known hazards that could be present in your home.

Did you know that some kinds of glassware in your home could be a fire risk? When sunlight passes through them, the concentrated ray could ignite flammable materials, which is why it’s best to move glass accessories away from windows.

Dust bunnies can also pose a fire risk when collecting near electrical sockets and floor heaters. Sweeping or vacuuming your floors regularly and cleaning hard-to-reach areas like behind the entertainment system can help prevent buildup.

Also, look out for loose outlets in your home. The movement of these electrical outlets could loosen the wires connected to the outlet and create dangerous arcing.

Fire and smoke damage can be devastating to homes, and in many circumstances, can be accompanied by water damage from firefighting efforts. If your home is damaged, know that SERVPRO® of Alamo Heights is here to help restore your home to pre-fire condition.

Does Your Family Know Fire Safety Basics? | SERVPRO® of Alamo Heights

10/19/2018 (Permalink)

Did you know that every year in the United States, more than 350,000 house fires occur, adding up to more than $5.5 billion in property damage? Beyond the financial costs, these fires also lead to nearly 3,000 deaths and another 10,000 injuries.

Your best defense against a fire is to prepare in advance. That’s why it’s important for every person in your family to know how to prevent fires and what to do if they occur.

Start teaching your kids basic fire safety guidelines early in life. Let’s also take a look at three other fire safety practices you can practice as a family:

Create a Plan

If a fire sparks, every person in the family needs to know what to do—including how to get out of the house and where to go once they’re out.

But don’t just create a plan and forget it.

As the saying goes, “practice makes perfect.” Regularly practice the routine of what to do. Doing so will make you more likely to remember the steps if an actual fire occurs.

Look Out for Fire Hazards

If you were to take a look through your home, you might be surprised how many fire hazards you spot! Take some time to go through every room and your outdoor space to uncover these hazards.

  • Make sure appliances are in good shape.
  • Check that electrical cords aren’t frayed or otherwise damaged.
  • Make sure outlets and/or extension cords aren’t overloaded.
  • Ensure light fixtures are using the correct wattage of light bulbs.
  • Double-check that electrical wiring is not covered up by rugs or carpet.

Watch Yourself in the Kitchen

Cooking is the biggest single cause of home fires. That’s why it’s important to be especially careful in the kitchen.

Anyone who’s cooking needs to practice some basic cooking safety:

  • Never cook when tired or otherwise not able to pay attention.
  • Always supervise kids and teens when they cook.
  • Keep a lid nearby when cooking on the stove in case of a grease fire. If a small grease fire occurs, smother it with the lid.
  • If the oven catches on fire, turn it off and keep the door closed.

If a kitchen fire occurs and begins to spread, leave the room and close the door.

If your family has experienced a fire and needs help restoring your home, SERVPRO® of Alamo Heights can help! Give us call to learn about our fire restoration services and what we can do for you.

Common Types of Storm Damage

9/19/2018 (Permalink)

Texas is no stranger to damaging storms. The best way to be prepared for a storm is to know what type of storm is coming. Did you know there are 10 different types of storms? Each of them have unique causes and create unique kinds of damage.

SERVPRO® of Alamo Heights knows the importance of keeping a home or business safe before, during, and after a storm. Keep reading to learn more.

The 10 most common storms are:
  • Hurricanes
  • Tornadoes
  • Flooding
  • Snow storm
  • Hail storm
  • Thunderstorm
  • Lightning storm
  • Tropical storms
  • Ice storms
  • Derecho storms

Depending on where a person lives, they likely won’t experience every type of storm in their lifetime. You might even be wondering what that last one is – a Derecho storm is a giant storm made up of many large storms. To be considered a Derecho storm, multiple storms must be raging at over 58 miles per hour over a path of 240 miles.

If you don’t live on or frequent the coast, you may never experience a hurricane (also know as a tropical cyclone or typhoon). However, neighboring states often still feel the effects of hurricanes through heavy rain or damaging floods.

Some storm damage is obvious: hail breaks windows and thunderstorms cause power outages.

But since hurricanes can have far-reaching effects (Hurricane Sandy impacted 24 states), it’s particularly important to be informed on the damage they can cause. It’s important to be educated on all types of storm and the damage they cause, but this blog will focus on hurricane damage - whether you experience a hurricane’s immediate effects or the aftermath.

Most Common Storm Damage from HurricanesStorm Surge

Storm surge is mostly felt by those who live on the coast directly hit by a hurricane. Storm surge is when wind drives so much water to the shore that it causes the water to pile up far past the predicted tide level. The force of this water is so powerful that it can destroy buildings and other structures.

Flooding

Floods from a hurricane are often directly tied to storm surge. Storm surge forces extra water past the normal tide level, onto the shore and even far inland. The accompanying heavy rainfall also contributes heavily to flooding. Rainfall caused by hurricanes can impact an area even 100 miles from where the hurricane landed, causing widespread flooding. But a tropical storm doesn’t have to reach hurricane level to cause heavy rain and floods.

Wind

Wind caused by hurricanes can reach speeds between 74 - 155 miles per hour. The powerful speed and force of storm winds can uproot trees, fell power lines, and hurl debris. Objects moved by wind can cause more damage, like broken windows or damaged roofs. The wind during a storm can also be powerful enough to lift the roof on your house. Often, these damaging winds are caused by tornadoes that form because of the hurricane.

The damage caused by storm surge, floods, and strong winds can be far-reaching and unexpected. That’s why it’s important to take precautions like packing an emergency preparedness kit, installing storm resistant features on your home, and following any official warnings at the onset of a storm.

The damage in aftermath of a storm can be excessive and overwhelming. Clean up can also be dangerous. SERVPRO® of Alamo Heights is the leading expert in storm damage restoration.

If A Disaster Strikes, Will You Be Ready?

9/14/2018 (Permalink)

It is important to prepare before a disaster occurs.  Consider the following steps to help you better prepare for an emergency situation.

  • Sign up for local alerts and warnings, download apps and/ or check access for wireless emergency alerts.
  • Develop and test emergency communication plans.
  • Assemble or update emergency supplies.
  • Learn about local hazards and conduct a drill to practice emergency response actions.
  • Participate in preparedness discussion, training or class.
  • Collect and safeguard critical documents.
  • Plan with neighbors to help each other and share resources.
  • Document property and obtain appropriate insurance for relevant hazards.
  • Make property improvements to reduce potential injury and property damage.

Emergencies can happen anytime to anyone. Take action now to protect yourself and your property.  SERVPRO of Alamo Heights is here to help if disaster strikes.

Hurricane Season is Here

9/6/2018 (Permalink)

Hurricane season is currently underway. For the Atlantic, the season begins June 1 and runs through November 30. The Eastern Pacific hurricane season began in mid-May and also ends November 30.


Hurricanes can be life-threatening as well as cause serious property-threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas, many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall.


Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home or business. For more information and preparation tips, visit the Ready campaign website at www.ready.gov/hurricanes.

Common Damage to Your Home From Storms

9/6/2018 (Permalink)

Homes after a hurricane Call SERVPRO of Alamo Heights if storms cause damage to your home or office

Storms can be unpredictable when they hit, and it can be hard to predict what damage will follow in their wake.

Storm damage may vary based on the type of storm (a hail storm versus a lightning storm, for example), but some damage is more common than others.

Generally, the most drastic damage is caused by flooding, high winds, or fire.

In this blog, you’ll learn about the three parts of your home most likely to be damaged in a storm and what to do about it.

####1. Damage to your roof

Whether hail, wind, or a torrential downpour, your roof is almost always the first hit by a storm. And often hit the hardest. A common type of roof damage is roof lift. Like it sounds, roof lift is when the wind is so strong in a storm that it actually moves your roof or completely lifts it away.

Steep roofs are less prone to this kind of damage than low-sloping roofs. Keep this in mind if you’re searching for a new home or building your own home.

Roofs that are not well cared for are the most likely to be damaged. Even if the roof isn’t removed by a storm, shingles and drainpipes can become dislodged.

####2. Damage to your windows

Broken windows are very common during severe storms. Large hail, heavy winds, fallen trees, and debris all have the ability to break a window. Even if the glass is not shattered, heavy storms can bend or damage window casings.

If a window is broken during a storm, your house becomes more vulnerable to damage. It’s best to take precautions long before a storm hits. You can reinforce your windows with plywood or invest in storm shutters.

####3. Damage to your landscape

Heavy winds and rains can ruin even the most carefully landscaped yard. More than that, they can turn your landscape into a danger zone. If your yard is sloped and not properly drained, it’s more likely to flood. Gravel and even small trees are easily picked up by wind, which then might mean they smash into your windows, house, or car.

When you landscape, be sure to clear your yard of fallen branches and prune dead trees. If you have yard decorations or patio furniture, always bring them inside before a storm hits.

If your home has experienced storm damage, call in an experienced professional. SERVPRO® of Alamo Heights is always ready to help with expert restoration services.

Mold Damage in San Antonio

8/30/2018 (Permalink)

SERVPRO Technician in white PPE suit with respirator in front of a green air scrubber Utilizing containment and PPEs to remediate a mold damaged home

San Antonio is a naturally humid location, although luckily not as humid as other places around the country.  When water damage occurs, if it is not remediated quickly microbial growth will begin and secondary damage sets in.  In order to prevent this, call SERVPRO of Alamo Heights at the first sign of water damage.  However, if you notice microbial growth contact us immediately at (210) 822-2063. Upon our arrival, the following steps "typical" of a mold removal process will occur.

  • Inspection and Damage Assessment- your property will be carefully inspected for signs of the mold using technology designed to detect hidden water sources.  Mold feeds on cellulose and water can be hidden from plain view.
  • Mold Containment-   Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated
    area with physical barriers and negative
    air pressure to keep the mold spores from spreading during the cleanup
    process.
  • Air Filtration- Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® of Alamo Heights technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.
  • Removing Mold and Mold-infested materials-The mold remediation process
    depends on the amount of mold growth
    and the types of surfaces on which
    the mold appears. Antifungal and
    antimicrobial treatments will be used
    to eliminate mold colonies and help
    prevent new colonies from forming.
    Removing and disposing of mold-infested
    porous materials, like drywall
    and flooring, may be necessary to
    remediate heavy mold growth.
  • Cleaning Contents and Belongings- SERVPRO® of Alamo Heights Franchise Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.
  • Restoration- Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed.  Restoration may involve minor repairs such as replacing drywall, painting, and installing new carpet; or it may entail repairs such as the reconstruction of various area or rooms in a home or business.

SERVPRO of Alamo Heights understands mold and mold growth.

Storm Preparation in San Antonio

8/22/2018 (Permalink)

Living in this beautiful Alamo City, we often just think of the sun and hot temperatures.  However, we do get strong thunderstorms that bring heavy rain, winds that cause damage, and potential flooding.  We have even had hurricane warnings as recent as last year with Hurricane Harvey.  Although we didn't get hit by the Harvey, it is important to always be prepared.

An important part of preparation for any storm event is to know what each weather term means.  The most common weather terms associated with significant storms include watch, warning, and advisory.  Definitions of these terms can be found at the link provided.  These terms and their definitions will help you to decide what to do if the alerts are issued.

Another key to preparation is ensuring that you have supplies ready and available.  An emergency kit that is well stocked can make a world of difference in extreme weather.  For tips on what to put in this kit visit Ready.gov.  It is important to remember your pets too and prepare a kit that includes any supplies they need.  Supplies during times of disaster can be life saving.

Finally, if a disaster strikes and your home or office is affected you should have a plan for who can help.  Alamo Heights stands ready to help deal with the aftermath of any storm damage.  For commercial properties, we offer a free Emergency Ready Plan to help plan for potential disasters.  Call us today at (210) 822-2063 to discuss or if you have any storm damage.

Basic Preparation for Flooding

8/20/2018 (Permalink)

Fan on a floor Flooding can occur in San Antonio. We are here to help at (210) 822-2063

Weather changes are increasing the likelihood of floods even if you live in an area where excess water is unlikely. But as long as there’s rain, there’s a chance for floods.

Technically, a flood is defined as when two or more acres are completely or partially overwhelmed with water.

But if a flood happens, you won’t be worrying about the legal definition. You’ll be worrying about survival. Keep reading for tips about flood preparation - don’t worry, you don’t need to build an ark.

1. Generator

You need a generator in an emergency. You can’t know know if power lines will survive a flood, or if electric resources will still be available. Several variables influence the type of generator you need.

Water conducts electricity, and flooding means excess water. If you know flooding is imminent, you should move all appliances to higher ground.

2. Flood Risk

Check with your local government and the FEMA website to become familiar with the risk of flooding in your area. Knowing when floods are more likely and what is likely to cause them helps you be prepared. For Alamo Heights and the San Antonio area, start here.

You should also purchase a weather radio and become familiar with the different emergency notifications.

3. Emergency Kit

Is your emergency kit prepared for flooding? You should have extra water because flooding contaminates water sources, put important documents in a waterproof case, and always have extra food supplies. For more on how to pack an emergency kit, read this.

4. Evacuate

Evacuation is a two-step process. First, research your local government’s official plan for evacuation. Secondly, create a family evacuation plan that includes emergency modes of communication. You should practice the evacuation plan until everyone is familiar with the route.

Finally, when the floor waters recede, you’ll want a plan in place for clean up. SERVPRO® of Alamo Heights is always ready to help.

Storm Surge: What is it and what damage does it cause?

8/18/2018 (Permalink)

Large wave in the ocean When the storms cause damage to your home or office, SERVPRO of Alamo Heights is Here to Help

When hurricanes hit coastal towns, you’ve probably heard of the “wall of water” that can follow the storm. This water wall is usually to blame for the majority of flooding that causes significant property damage.

Yet the proper name for this effect is “storm surge.”

What is Storm Surge?

Scientists and storm watchers use the gravitational forces of the sun and moon to predict tides. Storm surge occurs when a storm pushes the water level above predicted astronomical tides.

Storm surge, as the name suggests, is more violent than a simple higher-than-normal tide. Unlike an abnormally high tide, this type of rise in tide level is only caused by storms.

What Causes Storm Surge?

There are many factors involved in a storm surge, but it is primarily caused by strong winds during a storm. The wind from a tropical storm or hurricane pushes under the water and forces water into a mound. This mound may not be noticeable out at sea, but closer to shore it’s hard to miss. When that mound pushes onto shore and further, that’s storm surge.

Other factors that affect the development of storm surge are air pressure, the shape of the coastline, seafloor depth, and the strength and direction of the storm.

The Dangers and Damage of Storm Surge

Not only does storm surge cause flooding and damage, it’s dangerous even at low levels. The water in a surge can move as fast as the hurricane winds that caused it. Because the current is so strong, it can easily take down anything in its path: trees, power lines, cars, and even people.

Whatever gets knocked down by the surge also gets carried along with the current -- which causes even more damage to anything that gets in the way of the water or debris.

Storm surge pushes water further inland than it normally would be, causing major flooding and flood damage.

Storm surge can also arrive a day before a storm, which means the possibility of cutting off evacuation routes and trapping people in the path of the storm.

Hurricane Katrina holds the record for highest storm surge at 27.8 feet.

Stay Safe During and After a Storm

The best way to stay safe during a severe tropical storm, especially with a risk of storm surge, is to evacuate as soon as possible. Never assume that you will be able to withstand storm waters - especially deep flood waters with their own currents.

Once the storm has cleared, you’ll be facing restoration efforts to return your home and life to normal. Keep in mind that flooding can contaminate areas with debris and biohazards.

If your home or property have been affected by storm damage, you’ll need professional help. SERVPRO® of Alamo Heights is ready to help get life back on track. Call today for professional storm damage restoration services. 

Fast, Reliable Mold Remediation For Your San Antonio Restaurants

8/2/2018 (Permalink)

When mold damage threatens your restaurant, count on the SERVPRO team

San Antonio restaurants, bakeries, and other food preparation enterprises know inspections are regularly conducted to ensure public health and safety. Mold growth is one of the negative marks your business can receive, so you want to move on mold remediation before the inspector comes. Stick to creating your delicious savory and sweet treats and hire us to manage the mold.

Mold damage in your San Antonio bakery and restaurant not only violates health regulations but also repels your customers if they see or hear about it. In a perfect world, your business would never need to deal with mold growth, but the conditions supportive of mold spores germination are common in most food preparation areas. Mold prefers temperatures from 70 to 90 degrees Fahrenheit, but some strains thrive at temperatures as low as 30 or high as 120 degrees. Water, even in the form of steam or high humidity fuels the growth of the fungi, and organic materials offer a food source. All commercial kitchens present this type of environment. We are familiar with the challenges of mold remediation in these circumstances.

Expect SERVPRO mold remediation technicians to assess both the current mold damage and the various sources of moisture observed. Unless your business addresses the moisture issues, mold can recur. In kitchens, one of the essentials is an adequate ventilation system, including exhaust fans that move the steam out of the area. Spills, neglected plumbing leaks, and condensation from coolers, freezers, and ice machines all contribute to the water mold spores seek to absorb.

SERVPRO technicians apply the ANSI/IICRC S520 Standard for Professional Mold Remediation  using the IICRC Reference Guide for Professional Mold Remediation when responding to your mold emergency. The restoration industry outlines the best practices in this standard and guide, and we as industry leaders follow the recommendations and steps.

We do our best to complete the mold remediation while allowing your business to operate. The SERVPRO team erects physical barriers to contain the moldy area, a zone outside of which your staff and customers remain during the process. Air quality cannot be compromised, so we frequently use negative air pressure machines to prevent the contaminated air from drifting into the rest of your business and that employ HEPA filters to catch airborne debris before venting to the outdoors.

Once contained, our technicians remove the mold, using wiping, scraping, and abrasive techniques like soda blasting. SERVPRO clears the residues with HEPA filtered vacuums, and bag the debris for disposal according to local codes. EPA-registered antimicrobial formulations treat surfaces to inhibit future mold growth and damage.

Let SERVPRO of Alamo Heights partner with you when mold damage threatens your food service business. Call us for an evaluation of even a minor infestation at (210) 822-2063 -- the sooner, the better to retain your hard-earned reputation for unique and tasty delicacies.

Click here for a list of the excellent eateries throughout San Antonio.

How Professional Fire Damage Restoration Improves Your Business’s Quick Recovery Fire Damage Approved

7/12/2018 (Permalink)

Recover after fire damage with the help of SERVPRO

No business owner in San Antonio wants the focus for their clients or customers to be the company's ineffective recovery from a disaster. Keeping any damage from fire low key by trying to manage it in-house feels as though you retain control of both the recovery process and your brand. This benefits from this approach quickly become detriments when the challenges fire restoration derail your well-intentioned cleaning staff’s efforts. Involve our well-qualified and equipped fire damage crews to abate the effects fast and to health and restoration industry standards.

The fire damage in your San Antonio restaurant kitchen extinguished swiftly, but the damage is surprisingly pervasive. Smoke and soot are difficult to contain, especially when everyone involved concentrates on putting the fire out by any means possible. Concerns about the spread of fire residues assert after the fire department leaves. Our crews receive comprehensive training not only on basic cleaning at a fire site but also on a myriad of strategies to seek and halt migration of and remediate the non-combusted particles sent airborne during a conflagration.

Many restaurants use open layouts to connect diners to the magic occurring in the kitchen. With little blocking airflow, it is nearly impossible to stop fire residues from depositing on the tables, chairs, and flooring in your dining room. When SERVPRO’s crew arrives, we assess the extent of the fire damage apparent and plan to limit any further spread. If the majority of the damage is in the kitchen area, we can decide to set up a containment zone around the cooking area with heavy plastic sheeting and a negative pressure air scrubber system that prevents more residues from escaping into the spaces where your customers enjoy their meals. We use the walls and doors in place, but augment as needed to keep the spaces separated.

SERVPRO then matches the type of sooty residue  with suitable cleaning tools and products. Kitchen fires are frequently protein based, laying down a thin but tenacious lacquer-like film that can require solvents to dislodge. We get to work in the containment chamber on the surfaces close to the fire center using techniques that minimize smearing and are appropriate for the damaged materials.

Meanwhile, in the parts of your restaurant further from the burning, we evaluate the type of soot and other residues that invaded before the establishment of the containment perimeter. SERVPRO technicians can vary the products, techniques, and tools if we encounter different types of residues. Lighter, ashy residues respond well to vacuums, dusting, and dry sponging. Stickier residues need the addition of cleaners with wetting agents and surfactants to loosen for wiping or scrubbing.

All spaces are likely to need deodorization, and SERVPRO employs cutting-edge technology to eliminate smells through chemical neutralization. Cover-ups like candles or air fresheners fail while our resources are broad and eventually remove the odors when our trained employees monitor the process, adjusting the methods until we achieve success.

Fire damage restoration is a process best left to the experts rather than learned by trial and error. SERVPRO of Alamo Heights is available at (210-822-2063) 24 hours a day, year-round to meet your disaster recovery needs.

Click here for Historic sites to visit in San Antonio.

Plumbing Breaches Often Require Water Removal In Your Alamo Heights Home

7/5/2018 (Permalink)

Get fast water removal after a burst pipe with the help of SERVPRO

Among the more recent bouts of extreme weather conditions that affected Leon Valley residents, the only threat that your homes face is not exclusively coming at you from the outside. While you should work to safeguard your home from the possibility of natural disasters as much as possible, indoor plumbing can also cause the same kind of catastrophe to affect both the structural integrity and the condition of your house.

While you might think of a breach in your plumbing as little more than a simple cleanup job, it likely requires professional water removal services for Alamo Heights residence. Every homeowner cares about protecting their investment, and your home's health becomes in jeopardy from poor cleaning techniques that do not adequately address the problem.

Our SERVPRO professionals understand that in these situations, time is of the essence. The longer those high volumes of water pool throughout the affected areas of your home, the more they weaken structural elements and cause more penetrative damages.

Locating the source of the damage is also a critical step in the restoration process for our SERVPRO team. By locating the problem, we can work to get the pipes repaired and the water back on to the rest of your house to help you return to your normal life while the restoration process is underway.

Water removal itself is often an involved process. Starting with portable pumps and wet-vacs, our team works to pull up all of the immediate pooling. More confined spaces and difficult to reach points require specialized drying equipment to reach, such as our injectidry system to reach into wall cavities. Thorough drying is critical for a successful restoration job.

While there might be multiple threats that your home faces over its lifetime, you cannot always account for or prevent some of them. With your indoor plumbing, most homeowners do not realize there is a problem until they are facing the pool of water the incident created. Trust in our SERVPRO of Alamo Heights technicians to help you clean up the mess, remove the water, and get back to your regular life. You can call us anytime at (210) 822-2063

Learn more about Alamo Heights by click here.

San Antonio's Trusted Cleaning Service, SERVPRO® of Alamo Heights

6/7/2018 (Permalink)

SERVPRO® of Alamo Heights has launched a full general cleaning division. With this added service we can service more commercial properties, such as restaurants, office spaces, etc. Our general cleaning service is deep clean of the entire property.

Here is a list of our total commercial cleaning and maintenance we offer:

  • Carpet cleaning
  • Upholstery cleaning
  • Cleaning of Draperies
  • Walls, Ceiling & Hard Surface Cleaning
  • Janitorial services
  • Deodorization
  • Vandalism cleaning
  • Kitchen cleaning (degreasing)

Along with the general cleaning of commercial properties. We also offer our duct cleaning and HVAC cleaning for all commercial properties as well.

Have any more questions?

Find us on the web: SERVPRO® of Alamo Heights

Call us today for your free quote on your commercial property!

SERVPRO® of Alamo Heights: 210-267-2159

Hidden Moisture in San Antonio

5/11/2018 (Permalink)

There are many sources of water damage that can occur, that SERVPRO® of Alamo Heights professionals take care on a daily bases. Our production team is highly trained to tackle all types of water damage.

Water may enter a building by a number of routes. Water may be from either external or internal sources. The water may be relatively clean of contain some degree of contamination.

Damage from wind storms or other causes may allow rain to enter through the roof. Ice dams on sloped roofs can force water to travel under roofing material and into the building.

Poor construction methods, faulty plumbing or water pipes that freeze and burst can result in water where it was never intended to be. The water may come from lines carrying potable water, which is safe for drinking or a the source could be a backed up sewer-line. Faulty appliances or damaged water beds may also be the cause of a water loss.

Have water or flood damage? Have more questions? Visit our website.

SERVPRO® of Alamo Heights

Call SERVPRO® of Alamo Heights: 210-822-2063

SERVPRO® of Alamo Heights Is Here To Help 24/7

5/2/2018 (Permalink)

According to all local weather channels, like KSAT 12 Weather, storms will be officially coming through Friday, with a 30% chance of rain for Thursday. SERVPRO® of Alamo Heights has help many people in the past who have been affected by severe storms that have came through San Antonio in the past. 

In severe weather situations we pride ourselves in our response time. SERVPRO® of Alamo Heights has the ability and capability to respond to an emergency situation within one hour of the customers initial call.

If you become affected by any storm damage call the experts you can trust. We offer a free initial assessment, and working with your insurance company. Our free assessment saves customers a substantial amount of money in the long run. 

Be sure to call SERVPRO® of Alamo Heights to get your free assessment we are available 24 hours a day, 7 days a week, 365 days a year.

SERVPRO® of Alamo Heights - 210-822-2063

Severe Weather Advisory in San Antonio

4/25/2018 (Permalink)

A severe thunder storm warning has been issued for the city of San Antonio. If your home becomes impacted by the storm, SERVPRO® of Alamo Heights will be working tirelessly through the night helping anyone in need of our emergency services.  Check here for Weather Channel updates on the San Antonio weather advisory. Call us 24/7, nights and weekends, 210-822-2063 

Valero Open News in San Antonio, TX

4/19/2018 (Permalink)

Four production technicians: three males and one female, each holding a piece of drying equipment SERVPRO of Alamo Heights is excited to attend the Valero Open

SERVPRO of Alamo Heights is proud to be part of the SERVPRO family.  As part of the SERVPRO family, we are proud to be the official cleanup & restoration company of the PGA Tour.  As many of you know, the Texas Valero Open is being held in our beautiful Alamo City of San Antonio, Texas starting today.  Are you looking for more information on this wonderful event?  Valero Texas Open Info


We currently have marketing reps at the event.  If you are a business owner and would like to join us next year contact us.

Good luck to those who play this tournament!

While the tournament continues, we still are here for your water or fire damage remediation needs at (210) 822-2063.  Our crews stand ready to help.

The Benefits of Using SERVPRO® of Alamo Heights!

4/4/2018 (Permalink)

Fires can be especially devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO® of Alamo Heights Professionals have specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet. 

Fire damage, including smoke and soot, affects not only the structure of your house but also your belongings. Our SERVPRO® Professionals understand your family’s furniture, clothing, keepsakes, and other belongings are the very things that make a house a home. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced.

Why SERVPRO of Alamo Heights

3/29/2018 (Permalink)

When choosing a water damage company, reputation is key.  SERVPRO of Alamo Heights knows that customer service is of the utmost importance and we value every customer that we serve.  Here is a real quote from a real customer:

"I know people are always quick to write when something bad happens, but I am writing to you because I had a great experience with SERVPRO®.

My house was destroyed last May from a crack in the line of the toilet. I was at work and received a call from my HOA that water was pouring out of my house.  I had no idea the damage that was being done to my house. I came home, saw the damage, and began to freak out. The ceiling fell to the floor in two places, I had no idea where to
begin. My insurance agent suggested I call SERVPRO® and my, am I happy I did.


SERVPRO® came to my house within an hour and assured me that everything was going to be ok. Throughout the entire process, I was updated daily on what was happening and what the next steps were.


We are still in the middle of construction and I was sad to see SERVPRO® go because their part was done. They were very helpful and always available to answer any of my questions.
I just wanted to say thank you for being a part of such a great company."

- Julian, CA

When Water Damage Strikes San Antonio

3/29/2018 (Permalink)

Two technicians extracting and setting equipment during a water damage For a full-service SERVPRO in San Antonio, look no further than your local SERVPRO of Alamo Heights to make it "like it never even happened."

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO® of Alamo Heights Franchise Professional will be on-site to help ensure a water damage is handled by completing the following steps.


INSPECTION
SERVPRO® of Alamo Heights Franchise Professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.


EMERGENCY SERVICES
SERVPRO® of Alamo Heights Franchise Professionals will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.


MONITORING
To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO® of Alamo Heights Franchise Professional will monitor the drying process. The updates will be consistently communicated to you.


RESTORATION SERVICES
SERVPRO® of Alamo Heights Franchise Professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walk-through of the job site will be conducted with you to help ensure the property was returned to preloss condition.

San Antonio & Central Texas Storm Damage

3/28/2018 (Permalink)

SERVPRO Flier that says If you have storm Damage we can help. SERVPRO of Alamo Heights is here to help with any of your San Antonio storm damage needs.

Central Texas storms have recently lead to some significant flooding situations as well as reports of hail.  Has your home found water coming in either from rising waters or a newly found roof leak?  Is your office suddenly more like a swamp than a workable area?  SERVPRO of Alamo Heights is here to help at (210) 822-2063.  We have crews standing by with the expertise that is needed to effectively remediate storm damage to your home or office.  The longer your home or office is wet the more damage is done.  Call the SERVPRO in San Antonio that has experience dealing with storm events and can guide you through the remediation process.  For more information about storm damage and what to do until help arrives visit our storm page.

Unhealthy Environments

3/20/2018 (Permalink)

Intrusion of water into your home or place of business can result in mold growth. Water intrusions can result from storm damage, plumbing or equipment failure, long-standing leaks and poor humidity control. When water intrusions are not addressed right away the resulting damage can present increased risk of harmful mold growth. Some amount of mold spores are normally present in most environments. If the humidity and moisture levels in a water damaged environment are not promptly returned to normal, mold spores may grow and multiply.

Organic materials found inside a building, such as wood, paper, drywall, and insulation, provide food sources for mold to flourish. Excessive mold growth can lead to indoor environmental conditions that pose a health threat.

Unfortunately, water-related disasters can occur at any time. The costs and effects of water damage are unpredictable, which is why it is important to begin the mitigation process in a timely manner. DON'T WAIT CALL US ANYTIME, 24/7
210-822-2063

Taking Control of the Flames

3/9/2018 (Permalink)

A backdraft of emotions often sweeps over the homeowners after a fire ravages a home. Fear, uncertainty, stress and doubt about the future of the property can overwhelm the homeowner long after the flames have been extinguished and the smoke has cleared.

So after the first wave of heroes have rescued the property, let your friendly neighbors from SERVPRO® of Alamo Heights help you restore it. With our highly trained professional technicians and cutting-edge technology, along with our open communication, we strive to restore not only the home, but the customer's peace of mind.

So, before you risk doing further damage by attempting to clean up the damage yourself, call your friends at SERVPRO® of Alamo Heights. Available 24/7- 210-822-2063

A Small Leak Could Be A Big Problem

3/6/2018 (Permalink)

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, our SERVPRO of Alamo Height's professionals will be on-site to help ensure a water damage is handled by completing the following steps.

There is no such thing as a small disaster, especially when a small leak now could blossom into a big claim later. Unseen water can soak through walls, seep through carpet and pool on subfloors, causing major problems over time. Instead of trusting untrained eyes, we can help ensure the value of your client's property by calling SERVPRO® of Alamo Height's highly trained professionals.

Alamo Heights Commercial Damage Remediation

2/21/2018 (Permalink)

A water main break, a sprinkler malfunction, or a pipe burst can suddenly leave your business under water.  An electrical fire can cause massive smoke & soot damage to your commercial property.  These sudden emergencies require an expert to begin the remediation process.  SERVPRO of Alamo Heights has performed services on several commercial losses.  We have the knowledge and experience to help get businesses back to business quickly.  If you find yourself in this sudden predicament, look no further than you local San Antonio remediation experts, and call us at (210) 822-2063.  We have the ability to take you through the process from initial dry-out, in the case of water, to rebuild. For further information visit our Commercial Services page to learn how we can be of help with your commercial needs.

SERVPRO of Alamo Heights Storm Damage Remediation Experts

2/12/2018 (Permalink)

Green SERVPRO vehicle in front of a commercial building SERVPRO of Alamo Heights working in Richmond, Virginia during recent STORM travels

Did you know that SERVPRO of Alamo Heights will travel to help with damage that occurs after a storm or other disaster?  We just recently went back East to Virginia to aid another SERVPRO with their influx of burst water pipes due to a massive freezing event.  We have also traveled during hurricane Harvey to aid local Houston residents with their storm cleanup.  As your local San Antonio SERVPRO, we want you to rest assured that we are here for any of your storm damage remediation needs whether it be damage due to a hail storm or a burst pipe due to our random freezes.  If you have water in your home or office and you need it out immediately, we are always here to help at (210) 822-2063.    

Preventing Mold Damage in San Antonio

2/12/2018 (Permalink)

Fan blades falling due to water damage San Antonio we can help prevent further damages after a water leak or can help remediate mold damage

Living in this beautiful Alamo city, especially during the summer, it can be tempting to assume that any water leak can be cleaned up with some towels and then it will be hot enough for everything to dry on its own without the assistance of a professional remediation team.  Unfortunately Mother Nature doesn't work as quickly as needed to prevent secondary damage from the original water damage.  This secondary damage may include the growth of microbes including mold.  When mold is allowed to grow it destroys the material that it is growing on as well as possibly may cause adverse health issues depending on the species of mold that is growing.  Water damages are one of those cases where it is best to call the experts in and not try to do it yourself.  SERVPRO of Alamo Heights is available 24/7 to help with your water damage needs or mold damage remediation at (210) 822-2063.

San Antonio Commercial Damage Experts

2/12/2018 (Permalink)

Fire flyer with flames that says SERVPRO Fire Damage? Commercial Fire Damage in San Antonio

Commercial water, fire or bio-hazard damage presents a unique challenge to the remediation expert.  Oftentimes commercial clients need to get their operation back into business as quickly as possible to avoid lost revenue.  SERVPRO of Alamo Heights has worked with many commercial operations to quickly remediate their damage in order to facilitate a seamless return to operations.  SERVPRO of Alamo Heights has also been asked to work with businesses to allow them to keep their doors open while we worked around their schedule to complete the remediation.  Contacting SERVPRO of Alamo Heights at the first sign of damage is the key to getting your business back into business.  Another service that we offer is an emergency ready plan, which allows you to have all of the important information ready at the touch of button if disaster occurs.  For more information about this plan or to aid in your commercial remediation needs contact us at (210) 822-2063.

SERVPRO Flood Damage Experts in San Antonio

2/12/2018 (Permalink)

As we begin to see more rainy days in San Antonio, we also see an increased threat to our homes and offices for storm damage.  Oftentimes we think our roof is just fine until a storm happens and we notice water dripping onto our heads.  We also might find out that drainage is not as great as we thought it was and water is now pooling into our front door.  These unexpected and unpleasant storm events are scary, especially when our prized family memories start to get wet or we have to close down our business.  When water starts to seep in, call SERVPRO of Alamo Heights immediately.  We will arrive quickly to begin the remediation process and stop further damage from occurring.  We are the flood damage experts in San Antonio.

Alamo Heights Fire Damage Remediation Experts

2/9/2018 (Permalink)

Red fire flames Electrical Fire in San Antonio, TX

Living in this beautiful Alamo city, we don't often think about what happens if a fire damages our home or business.  Unfortunately fires can happen, and if they do you need professionals who have dealt with the fire remediation process before.  SERVPRO of Alamo Heights has the experience and expertise to help walk you through the fire damage remediation process from start to finish.  Now offering a full service experience from remediation to reconstruction, SERVPRO of Alamo Heights is your local SERVPRO that can quickly respond to any size fire damage.  SERVPRO of Alamo Heights can remediate whatever type of fire damage that occurs, ranging from the small kitchen grease fire to a fully involved commercial electrical fire.  Available twenty-four hours a day, three hundred and sixty-five days a week, SERVPRO of Alamo Heights is here to help at (210) 822-2063.

The Science of Drying in San Antonio

2/8/2018 (Permalink)

Did you know there is actually a science behind the process of drying?  The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, your local SERVPRO® of Alamo Heights Franchise Professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, your local SERVPRO® of Alamo Heights Franchise Professional will: 

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out. For this reason, your local SERVPRO® of Alamo Heights Franchise Professionals have been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more.

SERVPRO® of Alamo Heights also uses state-of-the-art monitoring equipment and a proven scientific process
to help speed the drying of your home or business.

Putting Out Fires

12/29/2017 (Permalink)

The first 48 hours after a fire damage can make the difference between restoring versus replacing your property and personal belongings. SERVPRO of Alamo Heights professionals can help prevent fire damage from creating long-term problems. Our SERVPRO professionals provide timely response with mitigation services ranging from fire, smoke and soot removal to contents claims inventory and document restoration. These services help ensure your property, belongings and memories are restored to preloss condition when possible. 

Your SERVPRO of Alamo Heights professionals are available 24-hours a day, 365 days a year to help you regain control quickly.

Ask about our content claims inventory service and document restoration services.

Winter Storm Ready

12/29/2017 (Permalink)

Are you prepared for the coming cold weather? Cold weather can have a huge impact on your home or business if you are not ready for it. From heavy rain and freezing temperatures to damaging winds, sleet, or snow, all can cause serious and costly property damage. While you cannot control the weather, you can take steps to be prepared and help take the sting out of winter weather.

To help prevent costly damages due to weather, consider taking the following precautions to protect your property before colder weather hits.

  • Check your business property for downed tree limbs and branches. Wind, heavy rain, ice, and snow can cause branches to fall, which could cause damage to the property and potentially cause personal injuries.
  • Roofs, water pipes, and gutters should all be inspected to ensure they are in proper order. Gutter downspouts should be directed away from your building. Clear gutters of debris that may have gathered during the fall. Leaves and other obstructions can cause a damming effect, which can lead to roof damage and interior water problems.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.

Keeping Your Home or Business Fresh!

12/15/2017 (Permalink)

What Is Duct Cleaning?

This process refers to the cleaning of various system components of your heating and cooling system. The components that should be regularly cleaned include grilles, supply and return air ducts, heat exchangers, coils, and unit housing.

When not cleaned, these components can become contaminated with dust, dirt, and pollen. In addition, moisture can even result in mold growth, which often has harmful health effects. A thorough cleaning, however, can prevent such contamination and keep your indoor air at a high quality. 

How Can It Help Remove Foul Odors?

When the ducts are thoroughly cleaned with proper equipment, professionals can remove dander, mold, dust, and other contaminants in your air vents. These particles are generally the cause of foul odors. For example, mold often causes a musty smell, while pet fur and dander trapped in the ducts may cause other odors. To truly remove these smells, the process sanitizes and deodorizes all areas that are affected.

Microbiology of Microbial Growth

12/12/2017 (Permalink)

Indoor and outdoor environments naturally harbor a great variety of microscopic life forms termed microorganisms or microbes. Found everywhere in nature, their largest components are classified as bacteria and fungi. Bacteria are an extremely large and diverse group of single-celled organisms found in all earthly habitats to include the most extreme and harsh physical environments.

In addition to visible bacterial or fungal growth and detection of moisture in porous materials, an obvious indicator of microbial growth and contamination is a "musty", "moldy", or "mildewy" odor. Bacteria and fungi produce a variety of volatile organic compounds during active growth in damp or wet building, finishing, and furnishing materials. These microbial volatile organic compounds, which are detected through the smell are generated by many molds, and also gram-negative and actinomycete bacteria as they rapidly metabolize and amplify. 

When Disaster Hits

12/3/2017 (Permalink)

Disasters can happen at anytime! SERVPRO of Alamo Heights can help you become better prepared for any disaster that may happen with the SERVPRO Emergency READY Profile (ERP). 

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Hurricane Relief Efforts

11/21/2017 (Permalink)

There were many families who were affected by the storm throughout the Gulf Coast. Although it will take years before all the cities and towns are back to normal, SERVPRO of Alamo Heights is always here to help with all storm damages.

In the surrounding areas of Houston and Port Aransas were among the areas with the greatest amount of storm damages. SERVPRO of Alamo Heights have many years of experience in storm damage cleanup. 

The families who were effected by the storm were left with water in their homes and forced to leave. With our outstanding services and experience we were able to restore the families homes much quicker.

Our professionals here at SERVPRO of Alamo Heights are here 24/7 to serve all your needs. 210-267-2159 

Cooking During the Holidays

11/20/2017 (Permalink)

November—when cooler temperatures arrive, the leaves change, and family-oriented get-togethers, like Thanksgiving, begin the holiday season. While you are busy whipping up delicious dishes in the kitchen, it is also important to take time to remember safety.

Each November, families gather to celebrate Thanksgiving by preparing a delicious feast, but if you don’t practice safe cooking habits, your holiday could become hazardous very quickly. According to the National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries. The leading cause of fires in the kitchen is unattended cooking. It’s important to be alert to prevent cooking fires.

Here at SERVPRO® of Alamo Heights we want to share with you some safety protocols to help keep your family safe.

  • Be on alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.

  • Stay in the kitchen while you are frying, grilling, boiling, or broiling food.

  • If you are simmering, baking, or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking.

  • Keep anything that can catch fire—oven mitts, wooden utensils, food packaging, towels, or curtains—away from the stovetop.

Every Second Counts in A Fire

10/11/2017 (Permalink)

House with flames bellowing out of it SERVPRO of Alamo Heights is here if a fire tries to interrupt your October

Every second counts during a fire. Fire experts agree; people have as little as two minutes to escape a burning home before it’s too late to get out.* In a matter of moments, a small flame can
become a major fire, making it critical to be prepared and have an escape plan in place. A survey conducted by the American Red Cross shows only 26 percent of families have developed
and practiced a home fire escape plan.  Once a plan is developed, it is critical everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least
twice a year. Increase your chance of surviving a fire by ensuring you have working smoke detectors in place, building an escape plan, and
then practicing the escape plan. The following are a few suggestions to help you develop an emergency escape plan.


Draw a map of each level of your home and show all doors and windows. Find two ways to get out of each room. Make sure all doors and windows that
lead outside open easily.

Consider escape ladders for sleeping areas on the second and third floors.  Only purchase collapsible escape ladders evaluated by a recognized testing laboratory. Store them near the window where they will be used.


Choose an outside meeting place a safe distance in front of your home where everyone can meet after they’ve escaped. Make sure to mark the
location of the meeting place on your
escape plan.


Teach children how to escape on their own in case you cannot help them. Plan for everyone in your home, with special considerations for elderly
or disabled individuals.


Practice your fire escape plan during the day and at nighttime, at least twice a year.

Real Quotes from Real Flood Customers

9/27/2017 (Permalink)

“I would like to inform you of the superior service I received from individuals that  represent SERVPRO® following a flooding disaster we sustained at our home. The cause of the flooding was a broken water line internal to our refrigerator that fed the ice maker.
   I am an airline pilot and was out of town when the incident occurred. My wife came home after a long day of work and found the disaster, secured the flow of water, and immediately called our local SERVPRO®.  Within just a couple of hours the crew arrived, rolled up their sleeves, and got to work. The Crew Chief consistently kept me
apprised of what they were doing and what to expect in the coming hours and days.
    I have to tell you, you have fantastic people representing your company to the public on your behalf, and that should bring you great comfort. I had the opportunity to watch them work together, and as a 24- year retired military officer, I have extensive experience working together as a team to complete a mission. Your crew provides outstanding service to your customers.  They maintained a virtue of courage, which must give strength to those in their lives and those they come into contact with. Their character enthralls each member to feel as though it was a pleasure to obey the other.  Their gentleness attracts and unconsciously breaks down any opposition. They each seem to have the unique and extraordinary power of making those who serve with them feel honored in the service. These appear to be natural traits that each possess and will pay huge dividends for SERVPRO® as I am confident you are well aware of.
      I applaud you in hiring such diligent employees as they are a direct reflection of your leadership and the SERVPRO® Brand.”

-John P.

Be “Ready for whatever happens” WITH THE SERVPRO Emergency READY PROGRAM

9/11/2017 (Permalink)

National Preparedness Month is the perfect opportunity to share the benefits of having a readiness plan in place with your customers,
business, and family.


The SERVPRO® Emergency READY Profile® (ERP) will help ensure you and your business are “Ready for whatever happens.”


In the event of an emergency, the SERVPRO® Emergency READY Profile® can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contact information, shut-off valve locations, and priority areas.

The ERP is also accessible online using your computer or tablet; download SERVPRO’s free Ready Plan app to access this information at any time using your smartphone or tablet.

The ERP establishes your local SERVPRO®  of Alamo Heights Franchise Professional as your
disaster mitigation and restoration provider, giving you access to 50 years experience and a System more than 1,700 Franchises strong. Knowing what to do and who to call in advance is key to quick response and timely mitigation.
Having a plan in place may help minimize the amount of time your business is inactive and get you back in the building following a disaster.


Preparation is the key to making it through any
size disaster, whether it is a small water leak, a large fire or an area flood. The best time to plan for such events is not when the event
happens, but well before it happens. No one ever plans on a disaster, but now, you can plan for it.

The ERP is a no-cost assessment; all it requires is
a little time, making it a great value that could save a lot of time in the future. Call your local SERVPRO® of Alamo Heights Franchise Professional to establish your Emergency
READY Profile®.

Why SERVPRO of Alamo Heights for Your Flood Clean-up Needs

8/17/2017 (Permalink)

Why should you choose SERVPRO of Alamo Heights?  Here is a real quote from a real customer who experienced flood damage in their home recently.

“To all the guys at SERVPRO® — I would like to give you all a pat on the back. I’ve never experienced anything like my house flooding before, and I have never experienced a cleanup
process either. It was nerveracking, but I have also never seen a crew come in and put forth that much effort putting our house back together again. The professionalism and speed were remarkable.
As a manager (Chief) of the Fire Department, I’ve always said my job was to get the things my employees need, and the employees’ job was to
make their boss look good. Well– SERVPRO® did just that.”
–Steve and Rita S., Tennessee

Hurricane Season 2017

8/9/2017 (Permalink)

Hurricane season is currently underway. For the Atlantic, the season begins June 1 and runs through November 30. The Eastern Pacific hurricane season began in mid-May and also ends November 30.

Hurricanes can be life-threatening as well as cause serious property-threatening hazards such as flooding, storm surge, high winds, and tornadoes. While the primary threat is in coastal areas, many inland areas can also be affected by these hazards, as well as by secondary events such as power outages as a result of high winds and landslides due to rainfall.

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property, and take steps to protect your home or business.

For more information and preparation tips, visit the Ready campaign website at www.ready.gov/hurricanes.

Commercial Response in San Antonio

8/1/2017 (Permalink)

We are always happy to be able to take care of our commercial clients on a moment's notice.  Here are some recent words of praise from some commercial customers:

“The SERVPRO® team gave me my life back! From start to finish they handled my situation with kindness, care and outstanding professionalism.”
—Joanne, FL


“I just wanted to drop you
a quick note to personally let
you know how pleased we were
for the extraordinary service we got from SERVPRO®! Much of our 60,000 sq. ft. building was flooded due to an activation of a sprinkler system. The SERVPRO® team was extremely responsive and professional in all respects. I personally witnessed their excellent leadership and communication skills, and my staff consistently praised their performance.”
—Doug, VA

If your commercial building experiences a loss, call us at (210) 822-2063.

SERVPRO of Braun Station is "Ready for whatever happens" this summer

7/12/2017 (Permalink)

BBQ grill with flames coming out of it If your summer grilling results in a fire damage, contact your San Antonio fire clean-up experts at (210) 822-2063.

Each year, families and friends across the country enjoy the summer months with barbecues, camping trips, or by cooling off in a pool or lake. To enjoy these occasions, it is important to keep safety top of mind to ensure you have fun in the sun.


According to a recent study by the U.S. Consumer Product Safety Commission, nearly 11,900 Americans were injured by fireworks in 2015, with the majority happening in the month surrounding the Fourth of July. Another 8,700 are injured by charcoal/ wood-burning and propane grill fires. A grill should always be supervised when in use. Keep children and pets a safe distance from the grilling area to prevent accidental burns or tipping of the grill.

Grills also cause an average of 8,900 home structure or outdoor fires. “These fires caused an annual average of 50 civilian injuries and $2 million in direct property damage,” according to the National Fire Protection Association (NFPA).
If you enjoy lounging by the pool or going for a boat ride to cool off from the summer sun, make sure you exercise caution, especially when children are present. Only swim in approved areas and supervise children at all times when near the water.


The summer season should be a time to make memories and enjoy the great outdoors. Don’t become a statistic. Take precautions to prevent these events from putting a damper on your summer months!

Why Choose SERVPRO of Alamo Heights for your San Antonio Water Damage?

7/5/2017 (Permalink)

SERVPRO of Alamo Heights is here to help with any of your home water damage remediation needs.  We take great pride in ensuring that all of our customer's have a positive experience.  Don't take our word, here is a quote from a customer:

I want to thank SERVPRO® for the service provided to me for a flooded duplex due to a
broken pipe. The damage was extensive, and even though I have built a couple of houses
for myself years ago, I did not have the time or contacts to proceed with the mitigation
and restoration work.


I was worried about the displacement of my tenants and completely losing them. SERVPRO® was on the scene within an hour. From the day of
the damage until the job was completed, it only took four weeks. This was no easy task.
I lost almost all the sheetrock downstairs. All the flooring throughout the unit needed to be replaced. The subflooring upstairs was buckled and ruined.  The trim had to be replaced,
the kitchen cabinets had to be pulled. Even the garage needed new sheetrock. Thank you for
the great service. You saved my duplex, kept my tenants, and helped me make peace with the insurance company. I’ve got you guys on speed dial. Thank you very much.
-David R.

Alamo Heights Mold Restoration Process

6/21/2017 (Permalink)

When there's a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business.  Mold can affect your health & can also cause significant damage to your property.  Fortunately, your local SERVPRO of Alamo Heights Professionals have the necessary equipment to restore your home. 

Restoration

Depending on the level of mold damage, drywall, sub-floors, and other building materials may be removed.  Restoration may involve minor repairs, such as replacing drywall, painting, & installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in your home or business.

Your local SERVPRO of Alamo Heights Franchise Professionals understand mold & mold growth.  We have the necessary equipment to restore your home or business after mold remediation.

Dryer Vents and Fires in San Antonio, Texas

6/1/2017 (Permalink)

According to FEMA, failure to clean home dryers causes 34% of home dryer fires. Home dryer fires cause $35 million in property loss and can even
cause injury or death.


To reduce the risk of these fires happening in your or your insured’s home or business, SERVPRO® of Braun Station can help clean dryer vents and ducts that may have lint buildup.  Other tips for keeping your dryer vents clean from the National Fire Protection Agency include cleaning the lint filter before and after each load, and making sure the outdoor vent flap will open and is not restricted by tree branches, a bird’s nest, or other potential obstacles. For more information on
preventing fire damages by cleaning your dryer vents contact your local SERVPRO® of Alamo Heights Franchise at (210) 822-2063.
Professionals.

The Biology of Mold in Alamo Heights, Texas

5/23/2017 (Permalink)

Home that has mold on the walls and ceiling SERVPRO of Alamo Heights is here to help at the first signs of water damage to help prevent mold in your Alamo Heights home

How much do you know about mold?  SERVPRO of Alamo Heights knows a lot about mold and should be called at the first signs of microbial growth.  Did you know that mold is a fungus?  There are at least 20,000 species, but may be as many as 300,000 different species of mold.  It is classified as a saprophyte and most species derive nutrients from decomposing organic matter.  Mold grows by sending out branches via spores.  Airflow carries the spores off and they remain airborne until gravity finally causes them to settle.  So what can make mold harmful?  It is the mycotoxins that are produced by some fungi that attach to mold spores.  Do you know what mold requires to grow?  First, there must be mold spores, a food source (organic material), temperature between 32 degrees and 122 degrees Fahrenheit, water, and time (as little as 2 days).  If you notice microbial growth, call us today at (210) 822-2063.

Alamo Heights Water Damage Explained

5/10/2017 (Permalink)

Although San Antonio, TX, is known for its dry climate, the professionals at SERVPRO of Alamo Heights know there are several ways liquid can easily enter your space and cause water damage to floors, ceilings, and walls. Their knowledge comes from experience providing area residents with water extraction, mold remediation, and restoration services for commercial and residential properties. 

If you’re experiencing water damage in your home or office, San Antonio’s leading restoration professionals share the top three common causes:

1. Sewer & Drain Clogs   

One of the main functions of septic equipment is to safely and securely transport waste water away from your property. For the system to effectively do its job, sewer and drain lines need to be free of blockages. When debris buildup clogs the channels, waste has nowhere to go but back up through drains and into your space. The standing water can damage the floor near drains and fill your home with awful odors.  

2. Broken Pipes Under Sinks

You might not notice a loose or broken pipe under your bathroom or kitchen sink at first. However, over time, constant pressure from running water can cause the damaged pipe to burst. The eruption of water can cause major damage throughout the area, from warping wooden cabinetry to staining ceramic flooring.

3. Appliance Problems

Major appliances, like air conditioners and refrigerators, produce a lot of condensation. When inner components that monitor condensation are damaged, the moisture buildup can lead to leaks. Because your washing machine also uses a lot of water, problems with the device can also cause water damage, mildew, mold growth, and foundation damage.    

Don’t let a pipe burst, sewer problems, or flooding destroy your property. If you experience water damage in your San Antonio home or office, call (210) 822-2063 to speak with the friendly receptionist.

Alamo Heights Storm Cleanup Experts

5/3/2017 (Permalink)

San Antonio is known for the Alamo and lots of rain in May that can cause flooding.  If your beautiful home experiences storm damage due to our south Texas weather, you need the experts at SERVPRO of Alamo Heights.  Rain water, which is considered clean water, quickly can turn to varying levels of contamination depending on how it comes into your home or office. If water leaks through your ceiling, oftentimes it encounters insulation and other materials in your attic.  SERVPRO of Alamo Heights is here to come remediate the damage that the storm water causes.  If flood waters creep in, please remember that these are highly contaminated and do not try to clean these up yourself.  We are available 24/7 and are a phone call away at (210) 822-2063.

Alamo Heights Mold Damage Experts

4/26/2017 (Permalink)

Floor with the baseboard removed showing mold on the wall Don't let a small leak (water damage) turn into a large mold problem. Call the experts at SERVPRO of Alamo Heights

As the April rains begin to recede, oftentimes you may notice a strange odor in your home or office.  Each year, SERVPRO of Alamo Heights gets calls from customers who didn't notice they had water damage until they noticed an odor or spot on their ceiling that they just couldn't get to go away.  Mold can quickly wreak havoc on your home or office resulting in damage to the physical structure of your building.  In order for mold and other microbes to continue to grow they just need a moisture source and some food, such as your drywall.  SERVPRO of Alamo Heights can quickly remediate your mold damage after we thoroughly inspect your home and find the source of the water damage.  We are available 24/7 and are always here to help.

Does Your Alamo Heights Office Have Odors Due to A Fire?

4/17/2017 (Permalink)

White smoke SERVPRO of Alamo Heights can help treat odors from a fire damage in San Antonio

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned & deodorized.  Fire, smoke, and soot damange in your business can create unplease & potentially permanent problems.  As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues & deposits on surfaces and in hard-to-reach places.  Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents & may result in resurfacing odors.

With technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC), SERVPRO® of Alamo Heights Franchise Professionals provide specialized services that can rid your business of offensive odors left by fire or smoke damage.  SERVPRO of Alamo Heights does not cover up lingering odors with a fragrance; we seek out & remove the sources of the odor.

Call us today at

210-822-2060

Alamo Heights Emergency Fire Tips

4/4/2017 (Permalink)

These emergency tips will assist you in taking proper action until your local SERVPRO® of Alamo Heights Franchise Professionals arrive. Follow these DOs and DON’Ts  to help reduce damage and increase  the chances of a successful restoration.


 


DO:



  •    Limit movement in the home to prevent soot particles from being embedded into carpet and avoid tracking.

  •     Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.

  •     If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.

  •     Wipe soot from metal kitchen and bathroom faucets, trim, and appliances.

  •     If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.

  •     Remove soot particles from plants with a damp cloth.

  •     Change HVAC filter, but leave system off until a trained professional can check the system.

  •     Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


DON’T:



  •     Don’t attempt to wash any walls or painted surfaces without first contacting your SERVPRO® of Alamo Heights Franchise Professional.

  •     Don’t attempt to shampoo carpet, rugs, or upholstered furniture without first consulting your SERVPRO® of Alamo Heights Franchise Professional.

  •     Don’t attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water without first consulting an authorized repair service.

  •     Don’t consume any food or beverages that may have been stored close to fire, heat, or water. (They may be contaminated.)

  •     Don’t turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.

  •     Don’t send garments to the dry cleaner. Improper cleaning may set in smoke odor.


 


When fire & water damage take control of your life, SERVPRO of Alamo Heights will help you take it back.

Understanding Water Types in Alamo Heights, TX

3/28/2017 (Permalink)

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

 

There are three types of water.  Clean water is from a broken pipe, or other water source.  The term gray water is used to classify slightly contaminated water.  Clean water becomes gray water when it is left untreated allowing bacteria & other contaminants to begin growing, making the water hazardous.  Black water is highly contaminated & filled with fungi, bacteria, chemicals & more.  Black water is typically caused by sewage damage, flooding or any type of natural disaster.  Black water should always be handled by trained professionals such as your local SERVPRO of Alamo Heights professionals.  We are here to serve our Alamo Heights community day or night every day of the year at

 

(210) 822-2063

Alamo Heights Residents, What's Your Flood Terminology Knowledge?

3/22/2017 (Permalink)

Know the Difference flyer for flood terminology SERVPRO of Alamo Heights are your local San Antonio flood damage experts that are here to help 24/7

As we move into spring, the chances of flooding increase due to our typical South Texas weather.  SERVPRO of Alamo Heights is here to help you get prepared for any potential flooding in San Antonio.  Preparedness includes knowing the weather terms in regards to flooding.  These terms typically come in the form of watches & warnings.  So, without further ado, here are the terms so that you can be actively be aware of the current level of danger in your Alamo Heights home or office during a spring storm.

Flood Watch:

Flooding is possible.  Listen to weather radio, commercial radio, or TV for information.

Flash Flood Watch:

Flash flooding is possible.  Be prepared to move to higher ground; listen to weather radio, commercial radio, or TV for information.

Flood Warning:

Flooding is occurring or will occur soon; if advised to evacuate, do so immediately.

Flash Flood Warning:

A flash flood is occurring; seek higher ground on foot immediately.

SERVPRO of Alamo Heights is here if your home or office is effected by any storm waters.

Call us today at 210-822-2063

What To Do Until SERVPRO of Alamo Heights Arrives: Fire Damage

3/20/2017 (Permalink)

When a fire suddenly occurs, it can be overwhelming and SERVPRO of Alamo Heights understands that feeling.  If a fire does occur at your home or office here are some tips of what to do and what not to do until we arrive.

 

DO:

  • Limit movement in the home or office to prevent soot particles from being embedded into upholstery & carpet.
  • Keep hands clean.  Soot on hands can further soil what they touch.
  • Place dry, colorfast towels or old linens on rugs, upholstery, & carpet traffic areas.
  • If your electricity is off, empty the freezer & refrigerator completely.  Then prop doors open to help prevent odor.
  • Wipe soot from chrome on kitchen & bathroom faucets, trim & appliances, then protect these surfaces with a light coating of lubricant.
  • Wash both sides of leaves on house plants.
  • Change HVAC filter, but leave system off until a trained professional can check the system.

DON'T:

  • Attempt to wash any walls or painted surfaces without first contacting your SERVPRO of Alamo Heights Franchise Professional.
  • Attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of Alamo Heights
  • Attempt to clean any electrical appliances
  • Consume any food or beverages that may have been stored close to fire, heat or water.
  • Turn on ceiling fixtures if ceiling is wet.  The wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.

We are here 24/7 at 210-822-2063

How Can SERVPRO of Alamo Heights Help You?

3/20/2017 (Permalink)

Oftentimes we are asked how exactly can we help you?  

Here are some answers to commonly posed questions:

We can help with your water event; but what is a water event anyways? 

  A water event is any time that water is in a place within your house that it is not supposed to be.  Some common examples include: dishwasher overflow, pipe burst, flood water, roof leak, washing machine overflow, toilet overflow, washing machine line break, AC leak, refrigerator/ freezer leak, etc.  If you see water that is not supposed to be there, give us a call at (210) 822-2063.

So, what exactly will you do for my water event?

  We will have certified, background cleared professionals that come out for to scope (inspect) your home within four hours of your call, day or night, to determine where the water has caused damage.

But won't this inspection cause further damage?

  We use non-invasive moisture meters and a thermal imaging camera to find the hidden water and hidden damage, so no additional damage is caused to your home.

Well, then what will you actually do?

  We will then, per IICRC guidelines (our governing body) and our 46 years of experience as the industry leading water mitigation company, dry your home to make it "like it never even happened."  We work with all insurances companies and will make sure that both you and your insurance know what is going on to help put your mind at ease.

What if I don't have insurance?

  Have no fear, SERVPRO of Alamo Heights is here!  We accept all major credit cards and will work directly with you on payment arrangements.

I didn't have a water event, so how else can you help me?

  We also help with fire damages and smoke damages.  A fire is a traumatic event in anyone's life and we work with you to get your life back to normal as soon as possible.  We will come into your home to perform a scope (inspection) of your home and let you know what needs to be done within four hours of your initial call.  At a minimum, fires typically require soot removal/ cleaning of all affected areas and deodorization.  We make sure that everything is done completely so that the trauma is as short lived as possible. 

What else do you do?  I have never experienced a water event or a fire at my house, so why should I call you?

  We also do:

·         Bio-hazard clean-up

·         Crime scene clean-up

·         Vandalism clean-up

·         Sewage clean-up

What areas do you service?

  We have worked all around the country.  On a day to day basis we work primarily within 50 miles of San Antonio, TX

When are you available?

  We have someone available for water and fire damages twenty-four hours a day, seven days a week, 365 days a year.

SERVPRO of Alamo Heights is Here to Help

3/20/2017 (Permalink)

In the event of a water damage remember:

1.  SAFETYSERVPRO of Alamo Height’s number one priority and what you should do first

a.  Ensure that it is safe to enter into the premises.

b.  Electricity is one of the most dangerous situations in regards to water. An electricity check should be made to ensure that the water is not in direct contact with any electricity. DO NOT enter the premises until this is resolved.

c.  Slip/ fall dangers: remember that water makes floor surfaces incredibly slippery, so ensure that you are wearing the proper shoes to prevent slips

d.  Use caution when trying to move items that are saturated with water as they will be heavier than usual

2. Turn off the water source- as water is allowed to continue running it is continuing to damage your home or office

3. Contact SERVPRO of Alamo Heights at (210) 822-2063- the faster we arrive, the faster we can make it like “it never even happened”

4. Remove excess water by mopping and blotting.

5. Wipe excess water from wood furniture

6.  Place aluminum foil or wood blocks between furniture legs and wet carpeting

7.  Turn the air conditioner off

8.  Remove colored rugs and/or drapery from wet carpeting

9.   Gather loose items from the floors

10.  Remove art objects to a safe, dry place

It is our hope that you never have to use these tips, but it is always better to be prepared. If you have any questions please feel free to call us at (210) 822-2063.

SERVPRO of Alamo Heights Understands the Devastating Effects of a Fire Damage

3/20/2017 (Permalink)

Your home contains many of your most valuable possessions.  SERVPRO of Alamo Heights in Alamo Heights, TX understands the trauma that follows a home fire.  When fire damage takes control of your life, we help you take it back.
We provide many fire restoration services including:

  • Contents Services: one of the primary priorities in fire restoration is to complete an accurate inventory to help ensure you can properly account for all of your belongings.  SERVPRO of Alamo Heights can provide a detailed room-by-room inventory of contents including digital photographs, suitable for filing insurance claims forms and relieving you of this often stressful and time consuming process.
  • Move Outs- if your home has suffered extensive damage, the cleanup and restoration process may need to be facilitated by relocating the contents for cleaning, deodorization, and storage while structural repairs are being completed.  A supervised moving crew can carefully pack and move the entire contents of your home.
  • Contents Cleaning- all of the restorable contents in affected areas will be professionally cleaned and deodorized.  SERVPRO of Alamo Heights begins by carefully inspecting and testing all materials to determine which cleaning methods are most appropriate.  SERVPRO of Alamo Heights can provide wet or dry cleaning.  Additionally, all the other restorable contents will be cleaned and deodorized to as near as preloss condition as possible. 
  • Structural Cleaning services including ceiling, wall and flooring cleaning based on pretesting to determine the best method of cleaning
  • Deodorization: SERVPRO of Alamo Heights provides specialized services that rid your home of offensive odors left by fire or smoke damage.  

As a leader in fire and water cleanup and restoration, our number one goal is returning damage to its preloss conditions, doing all we can to make it "Like it never even happened."

Alamo Heights Residents Be STORM Ready

3/20/2017 (Permalink)

Severe weather can happen anytime, anywhere.  Being prepared to act quickly can be critical to staying safe during a weather event. 

In 2013, there were seven weather and climate disaster events with losses exceeding $1 billion each across the United States.  These events included five severe weather and tornado events, a major flood event, and the western drought/ heat wave.  Overall, these events killed 109 people and had significant economic effects on the areas impacted.

Knowing your risk of severe weather, taking action and being an example are just a few steps you can take to be better prepared to save your life and assist in saving the lives of others.

Know Your Risk. The first step to becoming weather-ready is to understand the type of hazardous weather that can affect where you live and work, and how the weather could impact you, your business, and your family.  Check the weather forecast regularly, obtain a NOAA Weather Radio, and learn about Wireless Emergency Alerts.  Severe weather comes in many forms and your shelter plan should include all types of local hazards.

Take Action. Take the next step in severe weather preparedness by creating a communication plan for your home and business.  Put together or purchase an emergency kit.  Keep important papers and valuables in a safe place.

Be an Example. Once you have taken action to prepare for severe weather, share your story with co-0workers and family and friends on Facebook or Twitter.  Your preparedness story will inspire others to do the same.

Contact #SERVPRO of Alamo Heights for additional readiness tips and tools, including SERVPRO’s Emergency READY Profile (ERP).  Having an ERP in place for your facility can help minimize business interruption in the event of a disaster.

SERVPRO of Alamo Heights is “Ready for whatever happens!”

Did You Know Alamo Heights & Mold?

3/20/2017 (Permalink)

Did you Know? 
  Water damages can cause mold growth in your home or business; therefore, it is important to have your water damage cleaned promptly and professionally. 
Signs of the presences of excessive mold include:

  • Visible mold
  • Strong, musty odors
  • Excessive humidity in your home or office

Mold is most likely to occur in the following areas:

  • Dark spaces that receive very little light
  • Spaces already predisposed to high levels of humidity such as in your bathroom


If you have any of these signs of mold then call us immediately so we can access the damage.  We are here to promptly clean-up any water damage that you may have from a leaking roof to a completely flooded home.  Call us today at 210-822-2063 to prevent water from turning into mold growth.

Mold Remediation in Alamo Heights

3/20/2017 (Permalink)

Mold removal seems to be what you hear most often in the media, etc.  However, it is truly not the correct term.  If you are in San Antonio and have signs of mold you want a professional that can perform mold remediation.

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy.

A qualified restoration company understands the science behind mold and mold growth. SERVPRO of Alamo Heights Franchise Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. To learn more about our mold remediation process.

  • Step 1: Emergency Contact 210-822-2063
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Signs of Mold in San Antonio? Call Today 210-822-2063

Commercial Disaster Planning in Alamo Heights

3/12/2017 (Permalink)

The best way to reduce business interruption following a disaster is to plan for it NOW.

 

As many as 50% of businesses close down following a disaster, according to the latest research.  Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.  Pre-planning can serve as an insurance policy aimed at peace of mind.  Knowing you are "Ready for whatever happens" speaks trust to your clients & employees that in the event your business is affected by a disaster, they don't necessarily have to be.

 

By developing a SERVPRO of Alamo Heights Emergency READY Profile for your business, you help to minimize business interruption by having an immediate plan of action.  Knowing what to do, who to call and what to expect in advance is helpful in receiving timely mitigation and can help minimize the affects water and fire damage can have on your business.

When You Need To Get Back To Business Quickly

3/12/2017 (Permalink)

As a commercial property management professional, your clients and tenants rely on you for efficient day-to-day operations of their property. They also depend on you to protect it. SERVPRO® of Alamo Heights Franchise Professionals understand there’s no such thing as a small emergency when it can negatively impact occupant safety, revenue loss and business continuity.

Timely mitigation is key to minimizing damage, business interruptions and recovery costs. You and those who depend on you will appreciate the rapid response, expertise and training that enables your local SERVPRO® of Alamo Heights Franchise Professional to help get your facility back into operation quickly.If you experience a water or fire damage at your managed property, call us immediately at (210) 822-2063.  Day or night, we are here to help.

 

Alamo Heights You Can Trust SERVPRO of Alamo Heights!

3/12/2017 (Permalink)

We have earned the trust of the insurance industry by serving thousands of their policy holders and clients with respect and integrity. The more we restore, the less that needs to be replaced. This helps our clients save millions of dollars each year. That helps lower your insurance rates, too!

24-Hour Emergency Service
In our business, you need us fast! The sooner we arrive, the better the chance we can reduce damage and save money. SERVPRO of Alamo Heights Franchise Professionals are available 24 hours a day, seven days a week, 365 days a year.

Trained, Uniformed Franchise Professionals
A trained, uniformed and equipped SERVPRO® of Alamo Heights Franchise Professional will walk you through the job process and then work quickly to restore your property to preloss condition whenever possible.

The SERVPRO of Alamo Heights Difference

3/12/2017 (Permalink)

The People

With over 10,000 quality teammates nationwide, SERVPRO® Franchise Professionals help you get your business back.

 

The Training

SERVPRO Industries, Inc. is an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards.

 

The Experience

SERVPRO® is a Franchise System with over 39 years of leadership in fire and water cleanup and restoration.

 

The Equipment

With 5,000,000 square feet of building space housing over 140,000 pieces of equipment, SERVPRO® Franchise Professionals have the resources to help you! 

 

Track Record

With each saved home, with each reopened business and with each satisfied insurance client, SERVPRO’s track record of excellence continues to grow.  

 

Support

From the SERVPRO® National Call Center to our Large Loss and Storm Response Teams, SERVPRO’s corporate infrastructure provides the support to help put your property on the road to recovery.

When Water Intrudes, Call SERVPRO of Alamo Heights

3/12/2017 (Permalink)

Emergency Damage Process Overview

 

ONE HOUR:
Within one hour from notice of loss, a SERVPRO® of Alamo Heights Franchise Professional will contact you to arrange for service. You will know help is on the way!

FOUR HOURS:
Within four hours of loss notification, a SERVPRO® of Alamo Heights Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage.

DETAILED EXPLANATION:
A trained, uniformed and equipped SERVPRO® of Alamo Heights Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

EIGHT HOURS:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

Undiscovered Leaks Can Damage Your Home

3/12/2017 (Permalink)

Leaks from piping, roofs and appliances can cause water damages that can go unnoticed for weeks, even months. Attempting to clean up water from a leak can lead to further damage or contamination if not handled properly.

 

SERVPRO’s of Alamo Heights trained Franchise Professionals are equipped with a full line of cleanup and restoration services to handle water damages caused by leaks and excessive moisture. Available 24 hours a day, 365 days a year, SERVPRO® of Alamo Heights specialists can help protect your property and belongings from further damage and retain the resale value of your home.

 

So, before you risk doing further damage by attempting to clean up the mold yourself, call the cleanup and restoration professionals at 210-822-2063.  We are available to help day or night.

It's The Water You Don't See

3/12/2017 (Permalink)

Thermal Imaging equipment, provided by SERVPRO of Alamo Heights Franchises, can detect even the smallest amounts of moisture in a home.  After locating the water damage that is causing the mold damage, SERVPRO® of Alamo Heights Franchise Professionals are trained in water extraction and drying to help return your home to preloss condition in most cases. 


To help prevent mold here are some basic home maintenance tips:



  •     Inspect the water supply connector on dishwashers annually. Replace if bulging or you are unable to straighten out any kinks.

  •     Each year, check that the water supply hose on your washer is not kinked, bent or leaking.

  •     Once per year, pull your refrigerator away from the wall and check the copper piping and water line for leaks.


Serving homes for over 35 years, SERVPRO® of Alamo Heights Franchise Specialists help you protect your home and personal belongings from further damage due to water.

Alamo Heights Residents: Follow These Mold Safety Tips If You Suspect Mold

3/10/2017 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Alamo Heights for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Alamo Heights specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 210-822-2063

Rapid Fire Remediation Response in Alamo Heights

3/9/2017 (Permalink)

Male technician in black SERVPRO shirt with khakis holding a sponge brush SERVPRO of Alamo Heights has the expertise to respond to your fire damage

The first 48 hours after a fire damage can make the difference between restoring versus replacing damaged property and personal belongings.  Rapid response and timely mitigation can help prevent fire damage from creating long-term problems. 

Your local SERVPRO of Alamo Heights Franchise Professionals understand returning to normal is your primary concern.  SERVPRO Response Teams are trained in caring for you both you & your property.  By responding quickly with a full line of fire cleanup and restoration services, SERVPRO of Alamo Heights can help get your home or business back up & running quickly & help protect your property & belongings. 

If your home or business suffers a fire damage, contact your hometown SERVPRO of Alamo Heights to help make it "Like it never even happened." Don't delay, call us today at (210) 822-2063.

Fire Extinguishers Save Lives

3/9/2017 (Permalink)

Fire extinguisher SERVPRO of Alamo Heights thinks all residents should own a working fire extinguisher

Portable fire extinguishers can be life and property saving tools when used correctly. In order to operate an extinguisher, the National Fire Protection Association (NFPA) suggests remembering the word PASS:

  • Pull the pin. Hold the nozzle  pointing away from you and  release the locking mechanism.
  • Aim low. Point the extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly.
  • Sweep the nozzle from side-to-side

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Remember, extinguishers do have limitations. It is also important to ensure you have the correct type of extinguisher for your facility. To find more information on choosing the appropriate class of extinguisher, please visit the NFPA website.  Fire safety is one of our top priorities at SERVPRO of Alamo Heights.
at nfpa.org.

Alamo Heights are You Prepared for Flooding?

3/8/2017 (Permalink)

Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding.

  • Water—3+ day supply; one gallon per person per day
  • Food—3+ day supply of nonperishable, easy-to-prepare food
  • Flashlight
  • Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)
  • Extra batteries
  • First Aid kit
  • Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation/personal hygiene items
  • Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house keys
  • Extra clothing, hat and sturdy shoes
  • Rain gear
  • Insect repellent and sunscreen
  • Camera for photos of damage

Call the SERVPRO Cleanup Team That Is Faster To Any Size Disaster

2/28/2017 (Permalink)

Flooding can happen anywhere.  According to the National Weather Service (NOAA), "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as:

  • Flash Flooding
  • River Flooding
  • Storm Surge & Coastal Inundation from Tropical & Non-Tropical Systems
  • Burn Scars/ Debris Flows (Caused by Wildfires)
  • Ice/ Debris Jams
  • Snowmelt
  • Dry Wash (Caused by heavy rainfall in dry areas)
  • Dam Breaks/ Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO® of Alamo Heights Franchise Professionals can help. They can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

Your local SERVPRO® of Alamo Heights Franchise Professionals are ready to help make it “Like it never even happened.” 

4 Fire Damage Tips From San Antonio's Restoration Pros

2/28/2017 (Permalink)

Fire damaged contents in front of a fire damaged home SERVPRO of Alamo Heights understands fire damage

If your home or office is hit with a fire, SERVPRO of Alamo Heights in San Antonio, TX, recommends taking some basic safety measures before occupying your building again. Once the fire is out and your family is safe, contact a fire damage company to complete restoration work and return your interior to its original condition again.

While you’re waiting for the fire damage restoration service to arrive, follow these tips to protect your belongings and prevent injuries to your loved ones:

  • Avoid Using Electricity: A house fire can damage your electrical system, making it extremely dangerous to operate lighting fixtures and appliances. To avoid being electrocuted, hold off until the fire restoration experts have completed restoring your interior.
  • Vacate the Premises: After a fire breaks out in a home, there’s no telling how much soot and ash has entered the ventilation system. Instead of continuing to live in your house, SERVPRO of Braun Station encourages you to find other accommodations until the fire damage crew is finished.
  • Purchase New Food: In addition to the soot and ash in the air, fires can cause foods to spoil, making them unfit to eat. It’s wise to avoid salvaging anything.
  • Wait to Clean: There’s no need in deep cleaning your carpets, upholstery, or floors until fire restoration is finished. Not only will you be risking your health, but the fire restoration company may need to replace or remove certain materials.

Knowing how to prevent further damage to your property and protect your family’s health will save you a huge headache in the long run. To schedule fire damage restoration work, call SERVPRO of Alamo Heights at (210) 822-2063.

Alamo Heights Residents: We Specialize in Flooded Basement Cleanup and Restoration!

2/24/2017 (Permalink)

Water on a basement floor, in the background there is a washer and dryer This Alamo Heights home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Alamo Heights basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 210-822-2063

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Alamo Heights and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 210-822-2063

Our Highly Trained Restoration Specialists can restore your Alamo Heights Home

2/24/2017 (Permalink)

SERVPRO of Alamo Heights provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Alamo Heights and surrounding cities. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 210-822-2063

Residential Services

Whether your Bexar County home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

 

Our Highly Trained Restoration Specialists can restore your Alamo Heights Business

2/24/2017 (Permalink)

Commercial Services

There's never a convenient time for fire or Water damage to strike your Alamo Heights commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services: Commercial Services

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

SERVPRO of Alamo Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to Your San Antonio Water Damage Event

2/23/2017 (Permalink)

Water with a blue background SERVPRO of Alamo Heights provides 24 hour fire and water damage restoration service in Alamo Heights

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Alamo Heights provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Alamo Heights arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 210-822-2063

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Alamo Heights

SERVPRO of Alamo Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

When Storms or Floods hit Alamo Heights, SERVPRO is ready!

2/22/2017 (Permalink)

SERVPRO Green Disaster Recovery trailer with truck Our highly trained crews are ready to respond 24/7 to storm or flood damage in Alamo Heights

SERVPRO of Alamo Heights specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Alamo Heights, as they have in the recently, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams SERVPRO Alamo Heights Disaster Response that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 210-822-2063

Alamo Heights 24 Hour Emergency Water Damage Service

2/22/2017 (Permalink)

Flooded living room with water up to the brown couch level SERVPRO of Alamo Heights provides 24 hour fire and water damage restoration service in San Antonio

SERVPRO of Alamo Heights is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -
210-822-2063

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Alamo Heights has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Alamo Heights

SERVPRO of Alamo Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Some of Our Crew

Categories

Archived Posts