Recent Water Damage Posts

When You Least Expect it Water Damage May Occur

7/31/2020 (Permalink)

Water Running Through Garage SERVPRO of Alamo Heights is always available for our customers.

If you have ever opened your garage and saw water running out of your house, then you understand how nerve-wracking water damage can be.  SERVPRO of Alamo Heights is here to ensure that your home is properly, according to IICRC standards, mitigated to help alleviate your worries.  As a locally owned and operated business, SERVPRO of Alamo Heights understands the needs of our community and you can rest assured that we will be here for you anytime, day or night.  Beginning with mitigation and ending with reconstruction, SERVPRO of Alamo Heights will ensure that your home looks like "It Never Even Happened" at completion.  SERVPRO of Alamo Heights works with our customers to ensure that your concerns receive the utmost attention.  Call us today and see the SERVPRO of Alamo Heights difference.

Quick Tips for Summer Storm Safety | SERVPRO® of Alamo Heights

7/9/2020 (Permalink)

lighting striking hillside during storm at night Have you been affected by a storm event? SERVPRO of Alamo Heights is available 24/7 and ready to assist you with any storm damage.

As the temperatures rise and the humidity builds, severe weather simply becomes a part of many summer days. While these storms can feel rather routine, it is also important that you always prioritize safety when they are in the forecast.

Though many storms pass through without incident, they all have the ability to produce lightning, wind and hail, so knowing your options for shelter and how to keep yourself as safe as possible is wise.

Staying Safe During Summer Storms

Know your options for shelter. Ideally, the best place to be in the event of severe weather is an interior room of your own home, with no outward-facing windows or doors. However, if you get caught on the road in the storm, staying in your car is the second-safest thing to do. Pull the car over and turn off the engine, and avoid touching anything metal inside the vehicle until the storm passes.

Practice electrical safety. If lightning strikes your home, it can travel through the electrical wires on its way to ground itself—and damage your electronics in the process. If you know a storm is coming, take the time to unplug everything in the home to avoid an electrical surge. Because storms happen suddenly, it is also wise to use surge protectors throughout the house in case you are unable to unplug everything before lightning becomes a threat.

Avoid direct contact with concrete. While a concrete structure might logically seem like the safest place to be during a storm, that is not always the case. Many types of concrete are reinforced with metal rods in their interior, meaning if lightning were to strike, the concrete itself could transfer the charge to anyone touching the surface. If possible, avoid direct contact with concrete any time a storm is nearby.

Stay indoors for at least 30 minutes. Storms often move through an area quickly, and once the skies have cleared again, you might be ready to resume your day. But going outside prematurely can still put you in danger as lightning can strike up to 25 miles away from the actual storm. You should wait at least 30 minutes after the last clap of thunder in order to ensure you will not be in harm’s way.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.

The 6-Step Water Damage Restoration Process That Sets Us Apart | SERVPRO® of Alamo Heights

4/17/2020 (Permalink)

interior wood floor partially submerged in water When dealing with water damage, immediate action is crucial. Contact SERVPRO of Alamo Heights for prompt & dependable service.

When your property incurs water damage, acting quickly is the single most important thing that you can do.

When you discover water damage, you can count on our six-step restoration process to truly restore your property to its pre-damage condition. Here’s how it works:

6 Steps to Water Damage Restoration

1. Initial Emergency Contact
You can call us 24 hours a day to begin the water restoration process because taking immediate action is crucial after water damage occurs. When you call us, we will ask you questions to get an overview of the damage and to help us determine what resources to dispatch to you.

2. Inspection and Damage Assessment
When we arrive on the scene in response to water damage, we will do a detailed property inspection to assess the scope of the damage and to develop a thorough plan of action. We will identify the water source, the category of water and check for safety concerns.

3. Moisture Extraction
The water extraction process will remove the majority of moisture via our vacuum and pump units. We will start this process as quickly as possible to lessen the likelihood of more damage occurring and to reduce drying time. We can also help you move out your belongings in the event that they might be damaged as well.

4. Dehumidifying and Drying
After the excess water has been removed, we can begin fully drying all porous materials that have absorbed water. Our industrial-grade equipment moves air quickly and helps moisture to evaporate as fast as possible, which will dry out floors, walls and carpets as well as discourage mold growth.

5. Cleaning and Repair
After sustaining water damage, impacted surfaces will typically require professional cleaning. In addition to structural cleaning, we will clean your belongings that are able to be restored. We will also do odor removal to prevent the musty odor that water-damaged objects often develop.

6. Restoration
The final step is ensuring that your property is restored to its pre-water condition. This will involve things like drywall and flooring repairs or even reconstruction. By working with us, you are working with a company that can handle all elements of the restoration, including the difficult reconstruction parts that truly restores things back to their pre-damaged state.

If your home has been water-damaged, you can count on us to help. Call us 247 to get the process started.

When Water Damage Strikes San Antonio

3/2/2020 (Permalink)

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage.  SERVPRO of Alamo Heights will be on-site to help ensure a water damage is handled within four hours.  We will take the following steps to ensure your home or office is taken care of completely.

  • INSPECTION: SERVPRO of Alamo Heights professionals will inspect affected areas to determine the extent of the water damage and will review the inspection with you to answer any questions before begging the work.
  • EMERGENCY SERVICES: SERVPRO of Alamo Heights professionals will take steps to help protect your home or business, as well as personal property and other contents, from further damage by extracting the excess water and preparing the area for drying.  We will explain the needed emergency services to you step-by-step.
  • MONITORING: To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Alamo Heights professional will monitor the drying process.
  • RESTORATION SERVICES: SERVPRO of Alamo Heights will repair structural materials, reinstall carpets, and clean affected areas of your property and contents.  A final walk-through of the job-site will be conducted with you to help ensure the property was returned to preloss condition. 

Check Your Appliances Regularly to Avoid Hidden Water Damage | SERVPRO® of Alamo Heights

1/9/2020 (Permalink)

frustrated woman on floor looking at broken washer If your home experiences any flooding or other water issue, SERVPRO of Alamo Heights is here to dry, clean and repair any damage.

Though water damage is often thought of as a flood-related issue, there are many things within the home that can also cause issues. One of the most common culprits for this is household appliances.

Understanding the types of appliances that typically lead to water damage is important for remembering to do regular maintenance and practice prevention around the house, so homeowners do not have to deal with the complications of water damage.

Appliances That Commonly Cause Water Damage

Hot Water Heater
Hot water heaters are one of the leading culprits of water damage from appliances. Typically, they will be designed to last between 10 and 15 years, but leaks can start much earlier due to factors of construction materials, installation and premature corrosion.

Refrigerator
Refrigerators with ice makers are the common culprits for water damage, typically due to the soft plastic tubing that runs water into the ice maker and drains it away. Because most of us do not check behind and under our refrigerators regularly, this problem can become severe before it is ever noticed.

Dishwasher
Dishwashers are another appliance that does not get moved often, with most homeowners noticing softness in their floor before they realize there is a water damage problem afoot. Additionally, if the dishwasher is an older model, water damage may not be covered by insurance.

Washing Machine
Washing machines use quite a bit of water, making their hoses more likely to fail and cause leakage that can go unnoticed. It is recommended to check your machine’s hoses once a month, and replace every five years even if there is no sign of outward deterioration.

Air Conditioner
Air conditioners build up condensation as they run, which is typically drained away in an operational system. However, issues with the drain pan and line such as leaks or clogs can cause issues to arise around your unit. Checking in on your HVAC system and performing regular maintenance is the best way to prevent this.

If your home has been impacted by water damage or you’d like to put a plan in place in case it happens to you, contact us to learn how we can help.

Hidden Places Homeowners May Find Water Damage | SERVPRO® of Alamo Heights

9/30/2019 (Permalink)

Not only can water damage be inconvenient, but it can also be unpredictable. While damage from flooding or storms is more obvious, water damage can be the result of many different things.

As a homeowner, the risks of water damage are high. The average cost of a water damage insurance claim is over $6,000, but often water damage will not be covered by insurance at all. That is why it is recommended that homeowners thoroughly check hidden places in the home that might harbor water damage.

Hidden Places Homeowners May Find Water Damage

  • Beneath a window. Rain can easily seep through the window and wall, trickling in between the wood without notice. This can rot walls and lead to expensive repairs.

  • Under siding. Leaky spots in the siding, normally found around the corners or anywhere else two panels meet, can allow water to leak in and damage the plywood underneath.

  • The threshold of an exterior door. The metal door threshold is mounted on wood, which can eventually become waterlogged and swell with time.

  • Under paint on exterior windowsills. If the outside of a windowsill has been painted many times, as is common on older homes, water can seep in between the paint and wood without being readily apparent.

  • Under the dishwasher. Leaks can occur from the tub of the dishwasher or in the supply or drain lines, which can do serious damage to the subfloor before they are ever detected due to their hidden locale.

  • Beside the bathtub or shower. New plumbing developments have reduced the risk of leaks in water lines, but there is always a chance one will occur within the home’s walls.

  • Under an unsteady toilet. If a seal within the toilet has become worn, water can begin to leak onto the wood underneath. Often the first indication of this is the toilet wobbling because the floor has become unsteady.

Exploring the Various Causes of Water Damage | SERVPRO® of Alamo Heights

7/17/2019 (Permalink)

For something that is so necessary to life, water can also become highly problematic in the right circumstances. One such circumstance is water damage.

Where water damage is concerned, there can be numerous causes and reasons behind it. Do you know what some of the top causes are?

Identifying Common Causes

From 2009 to 2015, The Travelers Companies Inc. found that the five most common causes of home claims were:

  • Exterior wind damage
  • Non-weather-related water damage
  • Hail
  • Weather-related water damage
  • Theft

Water damage cracks the top five list twice, simply because water damage is no joke. As pointed out on that top five list, water damage is broken down into two separate categories: non-weather-related and weather-related.

Non-weather-related water damage is the most common at home and stems from things like plumbing and appliance issues. Weather-related water damage can be just as problematic, but is not as common. This type of damage can happen due to rain, snow or melting ice.

When it comes to your home, the top five reasons for water damage are:

  • Plumbing issues
  • Washing machine leaks
  • Busted water pipes
  • Aging water heaters
  • Bad weather

It’s also important to note that from a cost perspective, water damage and freezing issues averaged a payout per claim of $8,861 between 2011 and 2015.

Preventing Water Damage

The cost of water damage can be high, but it could be higher if not covered by homeowners insurance. Be sure to check on your policy to see what is covered—in most cases, the following damages are covered in a standard policy:

  • Damages caused by the weight of ice, snow or sleet
  • Discharge and overflow of water, even if by accident
  • Tearing apart, cracking, burning or bulging of a steam or hot water heating system
  • Freezing of plumbing and pipes

Fortunately, it is possible to prevent some water damage situations and save yourself the hassle of dealing with the mess.

You can utilize preventive fixes and routine maintenance to keep your home as dry as possible. Some of these include:

  • Applying water sensors and automatic shut-off valves
  • Having a plumber install back flow valves and standpipes in basement drains
  • Elevating appliances and personal items in the basement
  • Installing metal mesh connection hoses on the washer and dryer
  • Keeping gutters and downspouts free of leaves and debris
  • Flushing the hot water tank every six months to rid it of sediment
  • Not pouring grease down the kitchen sink
  • Running the sump pump every few months and cleaning it before the rainy season

By following these tips, you may be able to reduce and/or prevent certain water damage situations at home.

Water damage can be a nightmare to deal with, but fortunately, you will always have SERVPRO® of Alamo Heights on your side to help with the cleanup and restoration process.

Could water damage lead to mold in your Alamo Heights home?

6/7/2019 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has had a water damage that may have lead to a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Water damage can lead to mold in Alamo Heights

6/7/2019 (Permalink)

Mold growth looms as a potential problem for any homeowner in San Antonio. Mold spores coexist within residential settings, encompassing both outdoor and indoor environments. Although they usually pose little harm, when moisture is present, the invisible mold spores explode into invasive mold colonies. Our mold remediation services can help.

Mold damage is sometime visible in a San Antonio home, but it also announces itself with an unpleasant, musty odor. Ignoring a moldy smell is not advisable as large mold infestations can hide between walls, in attics and foundations, under flooring, and above ceilings. If you notice staining or some feathery or leathery growth, alert our remediation team. A small visible mold issue may be just the tip of a significant mold invasion.

SERVPRO mold remediation teams train to IICRC, EPA, and OSHA standards. We cannot promise to eliminate mold spores, but we can eradicate active mold colonies and take steps to inhibit further mold growth. Some individuals are sensitive to the vast quantities of mold spores generated by colony growth and the byproducts some molds shed as they multiply. Because of this, it is critical that EPA Precautions be observed during remediation.

Mold debris needs containment during remediation. SERVPRO employs a variety of strategies to keep individuals safe during mold abatement. Our employees wear personal protective equipment and shield unaffected areas of your home during the remediation process. We use physical barriers such as heavy-duty plastic sheeting to contain the debris. Negative pressure air scrubbers use filters and suction to keep the moldy particles away from people and clean areas of your home during the project.

Once the chosen containment strategies are in place our crew scrapes and sometimes blasts, using soda as a gentle abrasive, the mold off of surfaces. We bag and dispose of the moldy materials per local codes. Then the surfaces receive an EPA registered antimicrobial treatment to limit the possibility of additional mold growth.

SERVPRO® of Alamo Heights also identifies and recommends elimination of the moisture sources that fuel the mold growth. If the dampness, spills, leaks, or condensation that encouraged mold spores to multiply are not resolved, mold can return.

SERVPRO® of Alamo Heights is ready to help remediate a mold damage issue in your San Antonio home. Call us at (210) 822-2063 if you suspect mold growth and we can assess the situation and develop a plan.

For more information about the Parks in San Antonio, click here.

Understanding the 3 Water Classifications | SERVPRO® of Alamo Heights

2/25/2019 (Permalink)

It is easy to think that all water causing damage is the same, but there are three classifications for it: clean, gray and black. Understanding the differences in these types of water can also help you understand how to better handle the situation.

No matter what type of water has caused damage, there will always be a cleanup and restoration process to follow. The most important aspect is to remove all the moisture and damp items quickly, so that mold cannot begin to flourish in its ideal environment.

Clean Water

Much like its name states, this water is considered “clean” and not the type to pose an immediate threat to your health. This water is free of contaminants and can come from:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

This is the easiest type of water damage to work with, as there will be fewer microbes living in the water, but after 48 hours and following contact with the surfaces of a building, clean water can move up to category two, which is gray water.

Gray Water

Gray water is where water damage cleanup and restoration can become a bit more serious. This is water that may pose a health risk, due to containing chemical or biological contamination. The slight contamination in gray water means that it would need to be thoroughly treated before being safe to consume.

Gray water can come from dishwashers, aquariums, showers, etc. The 48-hour exposure time applies here as well, with gray water turning into black water if not treated.

Black Water

Black water is the most serious of the three classifications, and is considered highly contaminated by harmful chemicals and biological matter. This would include floodwaters containing soil and all sewage waters.

Sewage is contaminated with microbes, including bacteria, protozoans, molds, fungis and more—many of these can be harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

Remember, when it comes to floods, all waters should be assumed to be black water since it picks up contaminants along its path.

The three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industries. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Alamo Heights is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services!

Ways to Protect Your Home From Water Damage | SERVPRO® of Alamo Heights

2/19/2019 (Permalink)

Water damage can be one of the most common and costliest disasters your home may experience. From a burst pipe to a malfunctioning dishwasher or storm damage, there are countless ways water damage could strike your home.

While water damage can be an especially common issue for homeowners to deal with, there are plenty of ways you can help protect your home from some trying scenarios.

<h4your-home">Protecting Your Home

Not only is water damage a hassle to deal with, but it can have a long-term impact on your home. Mold is one of the most common side effects of water damage, as mold can begin to grow and flourish within 48 hours of exposure to moisture.

When thinking about ways to protect your home, it can be helpful to break it down by areas of impact. These areas could include basements, kitchens, bathrooms, flooring and ceilings.

You can help prevent water damage in the basement by helping prevent water seepage. This can be done by resealing vulnerable areas of the basement, making sure water drains away from your home and installing a backwater valve.

Your kitchen and bathrooms can experience water damage due to plumbing issues and appliance failures.

Be sure you:

  • Inspect all appliances regularly, watching for issues with hoses and faucets
  • Check the seal and caulking around your showers and tubs to make sure they are watertight
  • Know where the main shut-off valve is in your home
  • Don’t leave the house while the washer or dishwasher is running

Protecting the possessions in your home from water damage is not always possible, but there are things you can do to at least decrease the amount of destruction. Using waterproof bins to store items is always advised, as is keeping items stored on shelving off of the floor—which is especially recommended when using your basement for storage.

<h4from-water-damage">Recovering From Water Damage

If your home does experience a water damage situation, you can stand a good chance at salvaging items that can be dried out within 48 hours.

You’ll want to contact your insurance provider immediately and evaluate the extent of the water damage in your home as well as identify the type of water that is involved.

The three types of water are:

1. “Clean” water. Can be from rain, condensation, leaky pipes, etc.

2. Gray water. Slightly dirty water from dishwashers, washing machines, clean toilets, etc.

3. Black water. Water from sewage or serious flooding from nearby rivers, etc. This water can cause serious health problems.

Following a water damage disaster, you will need to get your home dried out, dehumidify the area, remove wet objects and disinfect remaining materials.

Pro tip: You can put wet books, photos and papers in a frost-free freezer to buy some extra time. This prevents mold and mildew from developing and causing more deterioration. Once able, you can remove them from the freezer and air-dry or fan-dry the pages.

It may seem like recovering from water damage is an overwhelming and slightly impossible task, but it doesn’t have to be. You can call on the highly trained experts at SERVPRO® of Alamo Heights, who are here to make it "Like it never even happened."

Plumbing Breaches Often Require Water Removal In Your Alamo Heights Home

7/5/2018 (Permalink)

Get fast water removal after a burst pipe with the help of SERVPRO

Among the more recent bouts of extreme weather conditions that affected Leon Valley residents, the only threat that your homes face is not exclusively coming at you from the outside. While you should work to safeguard your home from the possibility of natural disasters as much as possible, indoor plumbing can also cause the same kind of catastrophe to affect both the structural integrity and the condition of your house.

While you might think of a breach in your plumbing as little more than a simple cleanup job, it likely requires professional water removal services for Alamo Heights residence. Every homeowner cares about protecting their investment, and your home's health becomes in jeopardy from poor cleaning techniques that do not adequately address the problem.

Our SERVPRO professionals understand that in these situations, time is of the essence. The longer those high volumes of water pool throughout the affected areas of your home, the more they weaken structural elements and cause more penetrative damages.

Locating the source of the damage is also a critical step in the restoration process for our SERVPRO team. By locating the problem, we can work to get the pipes repaired and the water back on to the rest of your house to help you return to your normal life while the restoration process is underway.

Water removal itself is often an involved process. Starting with portable pumps and wet-vacs, our team works to pull up all of the immediate pooling. More confined spaces and difficult to reach points require specialized drying equipment to reach, such as our injectidry system to reach into wall cavities. Thorough drying is critical for a successful restoration job.

While there might be multiple threats that your home faces over its lifetime, you cannot always account for or prevent some of them. With your indoor plumbing, most homeowners do not realize there is a problem until they are facing the pool of water the incident created. Trust in our SERVPRO of Alamo Heights technicians to help you clean up the mess, remove the water, and get back to your regular life. You can call us anytime at (210) 822-2063

Learn more about Alamo Heights by click here.

Hidden Moisture in San Antonio

5/11/2018 (Permalink)

There are many sources of water damage that can occur, that SERVPRO® of Alamo Heights professionals take care on a daily bases. Our production team is highly trained to tackle all types of water damage.

Water may enter a building by a number of routes. Water may be from either external or internal sources. The water may be relatively clean of contain some degree of contamination.

Damage from wind storms or other causes may allow rain to enter through the roof. Ice dams on sloped roofs can force water to travel under roofing material and into the building.

Poor construction methods, faulty plumbing or water pipes that freeze and burst can result in water where it was never intended to be. The water may come from lines carrying potable water, which is safe for drinking or a the source could be a backed up sewer-line. Faulty appliances or damaged water beds may also be the cause of a water loss.

Have water or flood damage? Have more questions? Visit our website.

SERVPRO® of Alamo Heights

Call SERVPRO® of Alamo Heights: 210-822-2063

Why SERVPRO of Alamo Heights

3/29/2018 (Permalink)

When choosing a water damage company, reputation is key.  SERVPRO of Alamo Heights knows that customer service is of the utmost importance and we value every customer that we serve.  Here is a real quote from a real customer:

"I know people are always quick to write when something bad happens, but I am writing to you because I had a great experience with SERVPRO®.

My house was destroyed last May from a crack in the line of the toilet. I was at work and received a call from my HOA that water was pouring out of my house.  I had no idea the damage that was being done to my house. I came home, saw the damage, and began to freak out. The ceiling fell to the floor in two places, I had no idea where to
begin. My insurance agent suggested I call SERVPRO® and my, am I happy I did.


SERVPRO® came to my house within an hour and assured me that everything was going to be ok. Throughout the entire process, I was updated daily on what was happening and what the next steps were.


We are still in the middle of construction and I was sad to see SERVPRO® go because their part was done. They were very helpful and always available to answer any of my questions.
I just wanted to say thank you for being a part of such a great company."

- Julian, CA

When Water Damage Strikes San Antonio

3/29/2018 (Permalink)

Two technicians extracting and setting equipment during a water damage For a full-service SERVPRO in San Antonio, look no further than your local SERVPRO of Alamo Heights to make it "like it never even happened."

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO® of Alamo Heights Franchise Professional will be on-site to help ensure a water damage is handled by completing the following steps.


INSPECTION
SERVPRO® of Alamo Heights Franchise Professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.


EMERGENCY SERVICES
SERVPRO® of Alamo Heights Franchise Professionals will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.


MONITORING
To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO® of Alamo Heights Franchise Professional will monitor the drying process. The updates will be consistently communicated to you.


RESTORATION SERVICES
SERVPRO® of Alamo Heights Franchise Professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walk-through of the job site will be conducted with you to help ensure the property was returned to preloss condition.

A Small Leak Could Be A Big Problem

3/6/2018 (Permalink)

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, our SERVPRO of Alamo Height's professionals will be on-site to help ensure a water damage is handled by completing the following steps.

There is no such thing as a small disaster, especially when a small leak now could blossom into a big claim later. Unseen water can soak through walls, seep through carpet and pool on subfloors, causing major problems over time. Instead of trusting untrained eyes, we can help ensure the value of your client's property by calling SERVPRO® of Alamo Height's highly trained professionals.

The Science of Drying in San Antonio

2/8/2018 (Permalink)

Did you know there is actually a science behind the process of drying?  The knowledge of psychrometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, your local SERVPRO® of Alamo Heights Franchise Professionals are trained in the science of drying and follow strict industry-approved standards to help lower the chances of any secondary damages. If your business suffers a water damage, your local SERVPRO® of Alamo Heights Franchise Professional will: 

  • Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.
  • Speed up Mother Nature by using professional drying equipment.

What exactly does “speed up Mother Nature” mean? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out. For this reason, your local SERVPRO® of Alamo Heights Franchise Professionals have been trained to use top-of-the-line equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more.

SERVPRO® of Alamo Heights also uses state-of-the-art monitoring equipment and a proven scientific process
to help speed the drying of your home or business.

When Disaster Hits

12/3/2017 (Permalink)

Disasters can happen at anytime! SERVPRO of Alamo Heights can help you become better prepared for any disaster that may happen with the SERVPRO Emergency READY Profile (ERP). 

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Why Choose SERVPRO of Alamo Heights for your San Antonio Water Damage?

7/5/2017 (Permalink)

SERVPRO of Alamo Heights is here to help with any of your home water damage remediation needs.  We take great pride in ensuring that all of our customer's have a positive experience.  Don't take our word, here is a quote from a customer:

I want to thank SERVPRO® for the service provided to me for a flooded duplex due to a
broken pipe. The damage was extensive, and even though I have built a couple of houses
for myself years ago, I did not have the time or contacts to proceed with the mitigation
and restoration work.


I was worried about the displacement of my tenants and completely losing them. SERVPRO® was on the scene within an hour. From the day of
the damage until the job was completed, it only took four weeks. This was no easy task.
I lost almost all the sheetrock downstairs. All the flooring throughout the unit needed to be replaced. The subflooring upstairs was buckled and ruined.  The trim had to be replaced,
the kitchen cabinets had to be pulled. Even the garage needed new sheetrock. Thank you for
the great service. You saved my duplex, kept my tenants, and helped me make peace with the insurance company. I’ve got you guys on speed dial. Thank you very much.
-David R.

Alamo Heights Water Damage Explained

5/10/2017 (Permalink)

Although San Antonio, TX, is known for its dry climate, the professionals at SERVPRO of Alamo Heights know there are several ways liquid can easily enter your space and cause water damage to floors, ceilings, and walls. Their knowledge comes from experience providing area residents with water extraction, mold remediation, and restoration services for commercial and residential properties. 

If you’re experiencing water damage in your home or office, San Antonio’s leading restoration professionals share the top three common causes:

1. Sewer & Drain Clogs   

One of the main functions of septic equipment is to safely and securely transport waste water away from your property. For the system to effectively do its job, sewer and drain lines need to be free of blockages. When debris buildup clogs the channels, waste has nowhere to go but back up through drains and into your space. The standing water can damage the floor near drains and fill your home with awful odors.  

2. Broken Pipes Under Sinks

You might not notice a loose or broken pipe under your bathroom or kitchen sink at first. However, over time, constant pressure from running water can cause the damaged pipe to burst. The eruption of water can cause major damage throughout the area, from warping wooden cabinetry to staining ceramic flooring.

3. Appliance Problems

Major appliances, like air conditioners and refrigerators, produce a lot of condensation. When inner components that monitor condensation are damaged, the moisture buildup can lead to leaks. Because your washing machine also uses a lot of water, problems with the device can also cause water damage, mildew, mold growth, and foundation damage.    

Don’t let a pipe burst, sewer problems, or flooding destroy your property. If you experience water damage in your San Antonio home or office, call (210) 822-2063 to speak with the friendly receptionist.

Understanding Water Types in Alamo Heights, TX

3/28/2017 (Permalink)

When your home or business suffers a water damage, understanding what type of water you are dealing with is critical to ensuring proper cleanup.

 

There are three types of water.  Clean water is from a broken pipe, or other water source.  The term gray water is used to classify slightly contaminated water.  Clean water becomes gray water when it is left untreated allowing bacteria & other contaminants to begin growing, making the water hazardous.  Black water is highly contaminated & filled with fungi, bacteria, chemicals & more.  Black water is typically caused by sewage damage, flooding or any type of natural disaster.  Black water should always be handled by trained professionals such as your local SERVPRO of Alamo Heights professionals.  We are here to serve our Alamo Heights community day or night every day of the year at

 

(210) 822-2063

How Can SERVPRO of Alamo Heights Help You?

3/20/2017 (Permalink)

Oftentimes we are asked how exactly can we help you?  

Here are some answers to commonly posed questions:

We can help with your water event; but what is a water event anyways? 

  A water event is any time that water is in a place within your house that it is not supposed to be.  Some common examples include: dishwasher overflow, pipe burst, flood water, roof leak, washing machine overflow, toilet overflow, washing machine line break, AC leak, refrigerator/ freezer leak, etc.  If you see water that is not supposed to be there, give us a call at (210) 822-2063.

So, what exactly will you do for my water event?

  We will have certified, background cleared professionals that come out for to scope (inspect) your home within four hours of your call, day or night, to determine where the water has caused damage.

But won't this inspection cause further damage?

  We use non-invasive moisture meters and a thermal imaging camera to find the hidden water and hidden damage, so no additional damage is caused to your home.

Well, then what will you actually do?

  We will then, per IICRC guidelines (our governing body) and our 46 years of experience as the industry leading water mitigation company, dry your home to make it "like it never even happened."  We work with all insurances companies and will make sure that both you and your insurance know what is going on to help put your mind at ease.

What if I don't have insurance?

  Have no fear, SERVPRO of Alamo Heights is here!  We accept all major credit cards and will work directly with you on payment arrangements.

I didn't have a water event, so how else can you help me?

  We also help with fire damages and smoke damages.  A fire is a traumatic event in anyone's life and we work with you to get your life back to normal as soon as possible.  We will come into your home to perform a scope (inspection) of your home and let you know what needs to be done within four hours of your initial call.  At a minimum, fires typically require soot removal/ cleaning of all affected areas and deodorization.  We make sure that everything is done completely so that the trauma is as short lived as possible. 

What else do you do?  I have never experienced a water event or a fire at my house, so why should I call you?

  We also do:

·         Bio-hazard clean-up

·         Crime scene clean-up

·         Vandalism clean-up

·         Sewage clean-up

What areas do you service?

  We have worked all around the country.  On a day to day basis we work primarily within 50 miles of San Antonio, TX

When are you available?

  We have someone available for water and fire damages twenty-four hours a day, seven days a week, 365 days a year.

SERVPRO of Alamo Heights is Here to Help

3/20/2017 (Permalink)

In the event of a water damage remember:

1.  SAFETYSERVPRO of Alamo Height’s number one priority and what you should do first

a.  Ensure that it is safe to enter into the premises.

b.  Electricity is one of the most dangerous situations in regards to water. An electricity check should be made to ensure that the water is not in direct contact with any electricity. DO NOT enter the premises until this is resolved.

c.  Slip/ fall dangers: remember that water makes floor surfaces incredibly slippery, so ensure that you are wearing the proper shoes to prevent slips

d.  Use caution when trying to move items that are saturated with water as they will be heavier than usual

2. Turn off the water source- as water is allowed to continue running it is continuing to damage your home or office

3. Contact SERVPRO of Alamo Heights at (210) 822-2063- the faster we arrive, the faster we can make it like “it never even happened”

4. Remove excess water by mopping and blotting.

5. Wipe excess water from wood furniture

6.  Place aluminum foil or wood blocks between furniture legs and wet carpeting

7.  Turn the air conditioner off

8.  Remove colored rugs and/or drapery from wet carpeting

9.   Gather loose items from the floors

10.  Remove art objects to a safe, dry place

It is our hope that you never have to use these tips, but it is always better to be prepared. If you have any questions please feel free to call us at (210) 822-2063.

When Water Intrudes, Call SERVPRO of Alamo Heights

3/12/2017 (Permalink)

Emergency Damage Process Overview

 

ONE HOUR:
Within one hour from notice of loss, a SERVPRO® of Alamo Heights Franchise Professional will contact you to arrange for service. You will know help is on the way!

FOUR HOURS:
Within four hours of loss notification, a SERVPRO® of Alamo Heights Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to damage.

DETAILED EXPLANATION:
A trained, uniformed and equipped SERVPRO® of Alamo Heights Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

EIGHT HOURS:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

Call the SERVPRO Cleanup Team That Is Faster To Any Size Disaster

2/28/2017 (Permalink)

Flooding can happen anywhere.  According to the National Weather Service (NOAA), "Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding." NOAA lists the most common flood hazards in the United States as:

  • Flash Flooding
  • River Flooding
  • Storm Surge & Coastal Inundation from Tropical & Non-Tropical Systems
  • Burn Scars/ Debris Flows (Caused by Wildfires)
  • Ice/ Debris Jams
  • Snowmelt
  • Dry Wash (Caused by heavy rainfall in dry areas)
  • Dam Breaks/ Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the U.S., and commercial flood claims average more than $75,000 (NFIP).

When catastrophic water damage happens to you, SERVPRO® of Alamo Heights Franchise Professionals can help. They can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in business as soon as possible.

Your local SERVPRO® of Alamo Heights Franchise Professionals are ready to help make it “Like it never even happened.” 

Alamo Heights Residents: We Specialize in Flooded Basement Cleanup and Restoration!

2/24/2017 (Permalink)

Water on a basement floor, in the background there is a washer and dryer This Alamo Heights home’s basement flooded due to heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Alamo Heights basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 210-822-2063

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Alamo Heights and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 210-822-2063

Faster to Your San Antonio Water Damage Event

2/23/2017 (Permalink)

Water with a blue background SERVPRO of Alamo Heights provides 24 hour fire and water damage restoration service in Alamo Heights

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Alamo Heights provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Alamo Heights arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 210-822-2063

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Alamo Heights

SERVPRO of Alamo Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Alamo Heights 24 Hour Emergency Water Damage Service

2/22/2017 (Permalink)

Flooded living room with water up to the brown couch level SERVPRO of Alamo Heights provides 24 hour fire and water damage restoration service in San Antonio

SERVPRO of Alamo Heights is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today -
210-822-2063

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Alamo Heights has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Alamo Heights

SERVPRO of Alamo Heights specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Some of Our Crew