Real Quotes from Real Flood Customers

9/27/2017 (Permalink)

“I would like to inform you of the superior service I received from individuals that  represent SERVPRO® following a flooding disaster we sustained at our home. The cause of the flooding was a broken water line internal to our refrigerator that fed the ice maker.
   I am an airline pilot and was out of town when the incident occurred. My wife came home after a long day of work and found the disaster, secured the flow of water, and immediately called our local SERVPRO®.  Within just a couple of hours the crew arrived, rolled up their sleeves, and got to work. The Crew Chief consistently kept me
apprised of what they were doing and what to expect in the coming hours and days.
    I have to tell you, you have fantastic people representing your company to the public on your behalf, and that should bring you great comfort. I had the opportunity to watch them work together, and as a 24- year retired military officer, I have extensive experience working together as a team to complete a mission. Your crew provides outstanding service to your customers.  They maintained a virtue of courage, which must give strength to those in their lives and those they come into contact with. Their character enthralls each member to feel as though it was a pleasure to obey the other.  Their gentleness attracts and unconsciously breaks down any opposition. They each seem to have the unique and extraordinary power of making those who serve with them feel honored in the service. These appear to be natural traits that each possess and will pay huge dividends for SERVPRO® as I am confident you are well aware of.
      I applaud you in hiring such diligent employees as they are a direct reflection of your leadership and the SERVPRO® Brand.”

-John P.